Pay As You Go Webpages displaying in mixed French and English
Whenever I am topping up my Pay As You Go plan or looking at account plans, the webpages are displayed in mixed French / English. If I select French at the top, everything displays in French, but when I select English, I get both French and English. This has been like this for years.
From the information you provided, I am under the impression that your MyRogers profile would be set up to French.
As you can see below, the language indicated on the top right corner of the page (1), is the one you can switch the Rogers.com page to (if you see Français, that means you are on the English page and vice versa).
In order to change the language of your MyRogers online profile (2), click on the Profile & Settings tab.
Scroll down until you see Account. The last category will be "Contact Information".
If you click on Edit, you will be able to update your preferred MyRogers language.
I can understand this may have seem confusing.
It is possible that it was set up that way at the moment of the activation.
Don't hesitate to let us know if you have any other questions!