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Good day @tenzy1,
Thank you for your post and Welcome on the Rogers Community Forums!
I can definitely help you shed some light on this situation.
It is normal that your balance does not reflect the amount you recently added to your prepaid account if the cost of your monthly plan has since then been deducted from it
You topped up a certain amount and then, the cost of your plan as well as the applicable taxes and 9-11 fee, that will cover your usage for a month, was deducted from your balance.
The amount remaining will be available for any additional usage (long distance etc).
Let us know if you need further assistance 
Hope this helps!
RogersMaude
Good day @tenzy1,
Thank you for your post and Welcome on the Rogers Community Forums!
I can definitely help you shed some light on this situation.
It is normal that your balance does not reflect the amount you recently added to your prepaid account if the cost of your monthly plan has since then been deducted from it
You topped up a certain amount and then, the cost of your plan as well as the applicable taxes and 9-11 fee, that will cover your usage for a month, was deducted from your balance.
The amount remaining will be available for any additional usage (long distance etc).
Let us know if you need further assistance
Hope this helps!
RogersMaude
Woah ! This was helpful. I tried understanding it earlier from others but in vain. Your reply made perfect sense. Thanks. 
Good evening @MicrostormHK,
Welcome to the Rogers Community Forums and thank you for your inquiry.
That's a great question. I hope you were able to successfully activate the $65 Talk, Text and Internet Price Plan. Typically since the monthly recurring charge is deducted from your account on the day of the month the price plan became active, the data cycle would be the same as well. It'll still be best if you called in to confirm. You can reach our Pay As You Go team at 1-855-654-2244.
RogersZia
I thought PAYGo contact info was as outlined in the following post?
Previous post was 3 weeks ago. I assume it's probably solved by now?
@57 wrote:I thought PAYGo contact info was as outlined in the following post?
Previous post was 3 weeks ago. I assume it's probably solved by now?
Is that a touch of sarcasm I detect ? 
I tried that number ...and while it seemed like the way to go listening to the short menu , it ended up by saying, sorry we can not complete your call because you do not have an account balance . Come on guys ...the menu is a HUGE improvement over the 9090 menu as far as getting to a CSR .. but if you get no answer how is that good . . 
As for the three week time frame mentioned .... I agree . Rogers Cilio apparently read the post for comprehension three weeks ago , why wasn't it answered then ? I realize you want participation here by non employees but 98% of the questions here are from participants who will not return after resolution of their issue so why not answer it promptly when it is a question of a technical nature ?
@barndoor wrote:
@57 wrote:I thought PAYGo contact info was as outlined in the following post?
Previous post was 3 weeks ago. I assume it's probably solved by now?
Is that a touch of sarcasm I detect ?
I tried that number ...and while it seemed like the way to go listening to the short menu , it ended up by saying, sorry we can not complete your call because you do not have an account balance . Come on guys ...the menu is a HUGE improvement over the 9090 menu as far as getting to a CSR .. but if you get no answer how is that good . .
I only need to call the PayGo number once a year, and then only if I have a substantial balance I can use to renew. I'll be doing that in September, so we'll see. I never had trouble navigating through the menu. And when I did, I did what I used to do before, hit "0" repeatedly until I got a human to connect me to the PayGo CSR.
You should note, however, that PayGo help is not available 24/7.
Their hours of operations are the following:
Monday – Friday: 8am – 12am
Saturday: 8am – 9pm
Sunday: 10am – 8pm
@OLDYELLR wrote:I only need to call the PayGo number once a year, and then only if I have a substantial balance I can use to renew. I'll be doing that in September, so we'll see. I never had trouble navigating through the menu. And when I did, I did what I used to do before, hit "0" repeatedly until I got a human to connect me to the PayGo CSR.
You should note, however, that PayGo help is not available 24/7.
Their hours of operations are the following:
Monday – Friday: 8am – 12am
Saturday: 8am – 9pm
Sunday: 10am – 8pm
I tried the number quoted above again 2 minutes ago ... no answer for a paygo question . My point is... that for the person asking for assistance above ...the number they were given by Rogers staff quite possibly will not work . 
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