New Pay As You Go Maximum Balance

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I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance

I decided to go with postpaid and once my balance is exhausted, I will port to another carrier's prepaid plan.

 

Going to postpaid does mean being taxed twice by the way as I suspected and confirm by the CSR who transferred me to postpaid.

 

So now instead of using my phone under 15 minutes or so per month, I'll use my Rogers phone to do everything from calling automated services, to calling the public transit schedule, etc.

I'm a Senior Advisor
Posts: 3,274

Re: New Pay As You Go Maximum Balance


lmcjipo wrote:

Going to postpaid does mean being taxed twice by the way as I suspected and confirm by the CSR who transferred me to postpaid.

 


That does not seem right.  If just using your funds that are already in your account and already taxed towards a different service than originally intended, how can that be taxed again? It looks quite illegal.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 707

Re: New Pay As You Go Maximum Balance

I wonder if it has something to do with buying  airtime and system access  with the same money ...Rogers has delivered on the system access portion of the service  but the customer has not used the  airtime portion  .... how do you seperate the two  for tax purposes .... therefore you likely need to pay tax on the money  when it is transferred to be used for a completely different service.  It would likely  not be taxed if used to pay  to roll over the paygo plan service for another year in the same account that it was originally taxed for  . 

I'm Here A Lot
Posts: 6

Re: New Pay As You Go Maximum Balance

I am very upset by this proposed theft!  Global News is interested in Go Public.  Contact them.

CRTS/CCTS are not helpful because Rogers can set its terms.  But theft is theft.  In my case, over $400.

I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance

 

In terms of Rogers setting its terms, the complaints shown in: https://www.ccts-cprst.ca/for-consumers/complaints/decisions/ show that the CCTS has come up with decisions against Rogers as well as other carriers.

I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance


lmcjipo wrote:

 

In terms of Rogers setting its terms, the complaints shown in: https://www.ccts-cprst.ca/for-consumers/complaints/decisions/ show that the CCTS has come up with decisions against Rogers as well as other carriers.


I'm just quoting my previous comment to say that I was actually contacted today regarding my complaint and after a ~68 minute call where there was what I would term polite/heated arguing/disagreement, I got what I considered to be a fair offer for both Rogers and I.

 

In the conversation, she mentioned that instead of topping up, I could have used $100 of the prepaid balance that I already had in my account during the various years to extend the expiration date instead of always topping up $100 per year so my balance would not be as high as it was. I told her that I followed all rules regarding their Pay As Yo Go service of topping up the balance and having it rollover BEFORE the expiration date and I challenged her to show me where it stated that I could use my existing airtime balance to extend it by a year and even when checking the balance using *225, it never stated anything about using an existing $100 airtime balance to extend the expiration date by 1 year. As mentioned in my earlier posts, my balance was SIGNIFICANTLY over $150

 

At the end, she seemed to offer me a refund of the entire amount after I switched to postpaid (so I'm not sure if this would/can be offered). She asked me if that was what I wanted. I told her that if she was prepared to allow me to port my number to a different carrier AND refund my balance, I would accept that since I didn't want to lose my balance when I ported my number. She placed me on hold and when she got back to me, she offered me what I had suggested/mentioned in my complaint.

 

My suggestion is to stand firm and be polite... If what you are asking for under their new guidelines of $150 maximum going foward is fair, you might be able to get it.

I'm a Senior Advisor
Posts: 3,274

Re: New Pay As You Go Maximum Balance


lmcjipo wrote:

lmcjipo wrote:

 

In terms of Rogers setting its terms, the complaints shown in: https://www.ccts-cprst.ca/for-consumers/complaints/decisions/ show that the CCTS has come up with decisions against Rogers as well as other carriers.


I'm just quoting my previous comment to say that I was actually contacted today regarding my complaint and after a ~68 minute call where there was what I would term polite/heated arguing/disagreement, I got what I considered to be a fair offer for both Rogers and I.

 

In the conversation, she mentioned that instead of topping up, I could have used $100 of the prepaid balance that I already had in my account during the various years to extend the expiration date instead of always topping up $100 per year so my balance would not be as high as it was. I told her that I followed all rules regarding their Pay As Yo Go service of topping up the balance and having it rollover BEFORE the expiration date and I challenged her to show me where it stated that I could use my existing airtime balance to extend it by a year and even when checking the balance using *225, it never stated anything about using an existing $100 airtime balance to extend the expiration date by 1 year. As mentioned in my earlier posts, my balance was SIGNIFICANTLY over $150

 

At the end, she seemed to offer me a refund of the entire amount after I switched to postpaid (so I'm not sure if this would/can be offered). She asked me if that was what I wanted. I told her that if she was prepared to allow me to port my number to a different carrier AND refund my balance, I would accept that since I didn't want to lose my balance when I ported my number. She placed me on hold and when she got back to me, she offered me what I had suggested/mentioned in my complaint.

 

My suggestion is to stand firm and be polite... If what you are asking for under their new guidelines of $150 maximum going foward is fair, you might be able to get it.


That's what I do and would have done. But Rogers does not state anywhere you can do that. There is no mechanism to do that on-line, only to top up another $100. The only way I knew was through a letter from Rogers years ago, as I mentioned earlier.  At least she let you use your large accumulated balance towards a a postpaid plan, if that's what you really wanted. But if you weren't using $100 worth of air time in a year, you'll just be getting the same thing for a lot more money.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance


OLDYELLR wrote:


That's what I do and would have done. But Rogers does not state anywhere you can do that. There is no mechanism to do that on-line, only to top up another $100. The only way I knew was through a letter from Rogers years ago, as I mentioned earlier.  At least she let you use your large accumulated balance towards a a postpaid plan, if that's what you really wanted. But if you weren't using $100 worth of air time in a year, you'll just be getting the same thing for a lot more money.


I actually wanted to clarify. I filled out the CCTS form and also filled out the Rogers Share A Concern form and it was actually Rogers Office of the President that contacted me yesterday. I received an e-mail from CCTS to clarify my issue (they had a webform which had a limited number of characters to type so I couldn't explain it properly).

 

In CCTS's e-mail to me, when they asked me to clarify my issue, they mentioned that "If Rogers has changed your terms without your consent, this issue falls into their mandate"

 

In any event, as I mentioned to the Rogers person working at the Office of the President yesterday after a heated 68 minute "discussion", I consider my issue resolved when I got what I wanted given the fact that I had to accept the $150 maximum going forward.

 

I went postpaid to use up my balance beyond the December 2018 date since my balance as mentioned was significantly over $150. I will just use my mobile phone for everything going forward even when I'm near a landline phone (like at work or at home) from now on as opposed to when I was on Pay As You Go (and paying for every single minute), I was only using the phone very sparingly. I've already used 80 minutes this month and my billing date is the 1st of the month (~63 minutes of that was when Rogers Office of the President called me yesterday).

 

Anyone upset with the $150 maximum, my suggestion is don't give up and try lodging your issue both on the "Share A Concern" website AND the CCTS website. I'm not 100% satisfied but given the new $150 maximum, I feel that I got the best that I could get on postpaid so I am satisfied.

I've Been Here Awhile
Posts: 2

Re: New Pay As You Go Maximum Balance

Having had a credit balance since I have had pay as you go I would regard the confiscation of their deemed excess as fraud and theft!

It would seem to me that pay as you go customers have entered a contract to roll over the unused credit.

 

If Rogers wishes to change the terms of the contract, that may be their prerogative, but any funds accrued under the old plan should be refundable in full! One should not be forced to use the balance to buy unneeded services or face confiscation of what is their money!

 

It would be interesting to seek an opinion on the legality of this plan from the CRTC

I'm a Trusted Contributor
Posts: 707

Re: New Pay As You Go Maximum Balance

This whole issue has me shaking my head in wonder .  From the Rogers standpoint  what is the point ? It is all positive to let people keep their balances.... and no negatives to Rogers really . 

 

From the other side of the coin  ,... what is everyone with a high balance going to do with it ?  It's  NOT cash in the bank ...it had to be paid  to access the system  ... you can't just have it back as cash .... it needs to be used for Rogers product of some kind .  If you have a balance of  over $400 even $300 ... before this happened , just what  Rogers product were you going to purchase ??  Colour me confused . 

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