New Pay As You Go Maximum Balance

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance


57 wrote:

lmcjipo wrote:

 

2) I think you have me confused with another poster


Sorry, I did confuse posters. I try to simplify my posts by copy/pasting instead of quoting an entire post.  I copied from the wrong person.  This time it got me in trouble.   I think both our positions stand, if read with the appropriate intent in mind.

 

A class action (when won) doesn't (necessarily) mean that something is illegal either.  It just means that the corporation needs to compensate those in the class action.


I think you are playing with semantics regarding class action and legality/illegality. I'm not a lawyer but why would a corporation compensate those in the class action if they did nothing wrong, it wasn't illegal and what they did was perfectly legal? Also, if they did nothing wrong, why would they just give money away if they didn't have to?  I've only been on the forum a short time but you come across as being a Rogers apologist where Rogers can do no wrong and when they do something, it must be legal. 

 

Resident Expert
Resident Expert
Posts: 2,188

Re: New Pay As You Go Maximum Balance


lmcjipo wrote: ....if they did nothing wrong, why would they just give money away if they didn't have to?  

 

I've only been on the forum a short time but you come across as being a Rogers apologist where Rogers can do no wrong and when they do something, it must be legal.  

I don't believe you understand the difference between "wrong" and "illegal".  Currently users of older iPhones are considering a class action against Apple because the new firmware has slowed down their older iPhones.  If they "win" it doesn't mean that Apple did anything illegal (against the law - nowhere is it written in law that Apple cannot do this), however, the courts may still penalize the corporation.

 

I am not an apologist for anyone, however, having worked in the corporate world for a long time and understand the corporate mandate (to maximize profits), I do know why corporations do what they do and try to explain it here.  See "The corporation as psychopath" below:

 

http://www.imdb.com/title/tt0379225/?ref_=nv_sr_2



I've Been Here Awhile
Posts: 4

Re: New Pay As You Go Maximum Balance

This is ridiculous. Remember, now you will need a balance of $50 by the end of the year otherwise you cannot to up using the $100 card. Say you have $80 left in your account, if you buy the $100 top up card, you are going to end up with $150 max balance. Which means you immediately lose $30!!

They need to reconsider either bumping up the balance or extending the time users can user up the balance.

Plus I can almost guarantee people will switch to ther providers that do not have this max balance to worry about. I know I will.
I'm a Senior Advisor
Posts: 3,275

Re: New Pay As You Go Maximum Balance


Tranjo wrote:
This is ridiculous. Remember, now you will need a balance of $50 by the end of the year otherwise you cannot to up using the $100 card. Say you have $80 left in your account, if you buy the $100 top up card, you are going to end up with $150 max balance. Which means you immediately lose $30!!

They need to reconsider either bumping up the balance or extending the time users can user up the balance.

Plus I can almost guarantee people will switch to ther providers that do not have this max balance to worry about. I know I will.

I'm not sure about that. When wanted to use my balance to top up (renew) I would call the PayGo number.  I don't see why, in a case like that, I could not ask to use $50 from my balance and $50 from my credit card, The only beef I have with Rogers is that only a $100 top up will get you a whole year. With 7-11 Speakout all top ups are good for a year. Now that unlocking phones is free, Rogers needs to fix that and the PayGo rates or lose customers.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance


Tranjo wrote:
This is ridiculous. Remember, now you will need a balance of $50 by the end of the year otherwise you cannot to up using the $100 card. Say you have $80 left in your account, if you buy the $100 top up card, you are going to end up with $150 max balance. Which means you immediately lose $30!!

They need to reconsider either bumping up the balance or extending the time users can user up the balance.

Plus I can almost guarantee people will switch to ther providers that do not have this max balance to worry about. I know I will.

I agree. I could care less about Rogers setting a maximum as long as the maximum is high enough and/or they lower it gradually BUT to set it at a ridiculous low amount of $150 immediately (or more accurately by the end of 2018). It means reducing the amount to ~$50 by your next top up otherwise you will lose the excess over $150 come December 2018.

 

The only thing keeping me to Rogers prepaid after they removed the free incoming calls from Rogers prepaid callers, charging for incoming (spam) SMS which you could get back if you spent ~10 minutes of your time calling Rogers to ask for your money back is because of my high balance and Rogers not refunding the balances for porting.

 

It is almost guaranteed that they will lose me once my balance drops down to $0.00 and I will port my number. The only reason stopping me from porting the number is my significant balance... I'm sure it is the same for a lot of people with high balances.

I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance

I contacted Rogers Prepaid and they made a time sensitive offer but not sure how great the offer is for someone in my situation. There is always the possibility that they will sweeten, make it worse, or change the offer in some other way which is probably why the offer made to me was time sensitive. As mentioned, I had little doubt that they would allow me to transfer the entire balance over to a postpaid account since they've done this in the past with many prepaid customers and they want customers off prepaid especially the old prepaid plans where you are charged for everything (no minutes/SMS included) and into the more lucrative postpaid plans.

 

Even for those people who really want to transfer to a postpaid plan from a prepaid plan due to this change, they are getting ripped off somewhat since they will be taxed twice. You basically paid tax on the prepaid voucher or prepaid airtime (ex: $100 airtime voucher actually costs ~$115 depending on the province you reside in) and once the balance rolls over to postpaid, you are taxed on the postpaid plan and/or the postpaid phone purchase and this comes out of the $100 which actually cost you $115.

 

I'm sure "57" will say that it is a tax and it isn't going to Rogers. I will repeat that I'm not saying that it is going to Rogers, I'm just saying that customers are getting shafted.   Smiley Wink

Resident Expert
Resident Expert
Posts: 2,188

Re: New Pay As You Go Maximum Balance


lmcjipo wrote:  I agree. I could care less about Rogers setting a maximum as long as the maximum is high enough and/or they lower it gradually BUT to set it at a ridiculous low amount of $150 immediately (or more accurately by the end of 2018). It means reducing the amount to ~$50 by your next top up otherwise you will lose the excess over $150 come December 2018.

If you use Auto Top-up instead, you don't need to work that way. You simply pay $10/month and whenever your balance reaches close to $150, you "pay" for the next year with $100 from your balance, suspending the Auto Top-up for that year.  I have done this three times in the eight years I've had the plan and as a result have the equivalent of an average monthly bill of only about $7.  I believe this is better than paying $100 each year...  To each his own, obviously.



I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance


OLDYELLR wrote:
....

 Now that unlocking phones is free, Rogers needs to fix that and the PayGo rates or lose customers.


Not only is unlocking phones free but number portability is another reason why Rogers will probably lose prepaid customers over this low maximum amount and certain customers will just use enough of their balance to bring it to a level which feel comfortable about and will port their number without any care about the amount remaining.

 

I cancelled a postpaid corporate plan line with Rogers and it was a headache trying to get the money back (you are paying a month in advance for postpaid plans) and with prepaid plans, it is less headaches since Rogers won't/can't use the "Well, we can't refund your money immediately since you might have roaming fees from our roaming partners that haven't shown up on the bill yet" since prepaid balances are almost always forfeited when you port. I waited roughly 3-4 months to get reimbursed for my postpaid corporate plan line.

I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance


57 wrote:

lmcjipo wrote:  I agree. I could care less about Rogers setting a maximum as long as the maximum is high enough and/or they lower it gradually BUT to set it at a ridiculous low amount of $150 immediately (or more accurately by the end of 2018). It means reducing the amount to ~$50 by your next top up otherwise you will lose the excess over $150 come December 2018.

If you use Auto Top-up instead, you don't need to work that way. You simply pay $10/month and whenever your balance reaches close to $150, you "pay" for the next year with $100 from your balance, suspending the Auto Top-up for that year.  I have done this three times in the eight years I've had the plan and as a result have the equivalent of an average monthly bill of only about $7.  I believe this is better than paying $100 each year...  To each his own, obviously.


I was never offered the using $100 from the balance so I didn't need to top up. If I was offered this, my balance would not have gone up so high. I'm sure a lot of other customers were never offered this option either. It was also not shown on their website.

 

All that was shown on their website is (and I'm paraphrasing). Balance expires on DD/MM/YYY. Refill/Top-Up before to roll over your balance. $100 airtime purchase/top-up for 365 day expiration. Nowhere in their website nor did I receive anything that stated that I could use $100 from my existing balance to give myself another 365 day expiration. They mention that you can top up with credit card or airtime voucher purchase. They never mentioned using existing balances.

 

Only SMS/messages I received from Rogers were things like:

Rogers msg: Already spending $10/mo. topping up? Now you can get more value for your money with our $10 prepaid plan. Enjoy 50 anytime minutes... blah... blah... blah... (I won't bore you with the details but you get the idea) or messages telling me that my top up was successful and I can check my new balance and expiration date by dialing *225.

 

I also do remember them sending me a text message indicating a yearly plan. I don't remember the exact details but it wasn't for me. It was 2 yearly plans. One yearly plan was unlimited weekend and evening calling, a certain per minute rate for daytime minutes, a certain rate for SMS and the other yearly plan was unlimited SMS and a certain per minute rate for all calls. Both plans I believe also offered 100 daytime minutes free/included for the entire year.

I've Been Here Awhile
Posts: 4

Re: New Pay As You Go Maximum Balance

You are 100% right. One of the main reasons why I am still with Rogers is because of the balance. If Rogers was smart they would want people to maintain high balances, that way they have a large loyal customer base.

Frankly people are on prepaid because of their usage pattern. A move like those will not shift customers to postpaid, not as long as people have plenty of other options . This move will only have Rogers kill their prepaid business and shift customers over to the smaller competitors like PC mobile or 7-eleven.

My plan is to enable a nice data package to use up my balance then switch once it gets close to zero.

Switching to postpaid is a big mistake. If you are on prepaid, you know your usage patterns. With postpaid, you are just going to eat up your balance quickly with the monthly fees for minutes you will never use and your minutes will just expire monthly instead.
Topic Stats