New Pay As You Go Maximum Balance

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Resident Expert
Resident Expert
Posts: 3,020

Re: New Pay As You Go Maximum Balance

@pdqweb : Do you leave your phone totally "off" at any time?  I used to do that and also missed many texts.  The system only "keeps" texts in the system for a short while and if you don't have your phone "on/standby", those texts go into the ether.  See my link in post 338, item 5.

 

If you do leave your phone on/standby, I don't know why you don't receive the appropriate texts.  Perhaps you can mention it the next time you contact the PAYGo people.



I'm a Senior Advisor
Posts: 3,546

Re: New Pay As You Go Maximum Balance


@Unusual_Glark wrote:

I just topped up $100 every year and was charged like 50c per call. Then like 6 months or so ago, they started charging me $10 a month. I guess it's the $10 a month talk and text plan. And now with this new balance limit I would guess I can't just add the $100 like I used to.  Like I said, I called Rogers and the guy said they'd change my expiry date so I can use the balance for a year but nothing happened yet.


That's how I've always done it, except when my balance was well over $100, when I would call in and use $100 from my balance to renew.

 

Some time ago I learned from this forum that this Talk Anytime plan would be switched to a $100/month talk and text plan unless we called Rogers PayGo to have our Talk Anytime plan grandfathered. That is what I did and the Rogers agent was very helpful and agreed that keeping my old plan was the best deal for me. It looks like you missed that announcement. I would suggest you call PayGo at 1-800-575-9090. To reach a representative choose option 4, then option 4 again (how to contact Rogers). At the end of the information on how to contact Rogers, you will select option 1 to speak with an a agent. Tell them you were switched to the $10/month plan without your knowledge and would like your original plan reinstated.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 3,546

Re: New Pay As You Go Maximum Balance


@57 wrote:

I received an interesting text from Rogers today.  In it they state that I can continue to maintain a balance above $150. Rogers have extended the time to use any balance over $150 beyond the end of 2018.  There is no "end date" in the text, but they say they'll "keep me informed".

 

Interestingly, earlier this month I used $100 to suspend my payments for the next year and my balance is currently just under $150...


That's very curious. I just received a text that said

 

Rogers service msg: Starting at the end of 2018, our prepaid services will have a maximum allowed balance of $150. Any balance above $150 will no longer be available as of end of 2018. We will be in touch with more information on how you can use your balance soon, but in the meantime, you can continue to use your balance as normal. Questions? http://rogers.com/contactus .

 

I have a balance of $151.88. Not that I care a lot about the $1.88 I'll lose, just wondering why some customers can keep a balance over $150 into 2019 and others can't. I know there was quite an uproar over losing any balance over $150 from customers who didn't know they could draw from their balance to renew and it's Rogers fault for not advertising that fact.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 3,546

Re: New Pay As You Go Maximum Balance


@57 wrote:

@pdqweb : Do you leave your phone totally "off" at any time?  I used to do that and also missed many texts.  The system only "keeps" texts in the system for a short while and if you don't have your phone "on/standby", those texts go into the ether.  See my link in post 338, item 5.

 

If you do leave your phone on/standby, I don't know why you don't receive the appropriate texts.  Perhaps you can mention it the next time you contact the PAYGo people.


I turn my phone on and take it with me maybe two or three times a week when I leave the house. I'd be curious to know how long Rogers texts are kept deliverable, but I hope it's at least a week because not everyone has their cellphone on 24/7.  I would hope that any important text from Rogers remains active for at least that long.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Resident Expert
Resident Expert
Posts: 3,020

Re: New Pay As You Go Maximum Balance


@OLDYELLR wrote:

...I'd be curious to know how long Rogers texts are kept deliverable, but I hope it's at least a week because not everyone has their cellphone on 24/7.  


Per the link in post 338, they told me 2-3 days many months ago. Who knows if they still keep it that long.   Most people now have their phones on standby.  My iPhone 5S will last for almost a week in standby, so I keep it that way instead of off so that I don't miss anything any more.

 

Here's what I received:

 

Rogers service msg: Last year we reached out to let you know that at the end of 2018, our prepaid services would have a maximum allowed balance of $150. This message is to let you know that you can continue to have a balance that exceeds this amount. We have extended the time that you have to use your balance above $150 in order to continue to help you reduce your balance in a way that works for you. We'll keep you informed of any future changes. Questions?www.rogers.com/contactus


 



I'm a Senior Advisor
Posts: 3,546

Re: New Pay As You Go Maximum Balance


@57 wrote:

.   Most people now have their phones on standby.  My iPhone 5S will last for almost a week in standby, so I keep it that way instead of off so that I don't miss anything any more.

I don't know what the difference is between "on" and "standby" is. I don't think my LG-E410B phone has that option, but I would presume when the screen turns off it's on standby. I've just always turned it off when I don't need it. I still get spam texts I'm charged for whether the phone is on or off. But I'll leave it on now with a full charge and see how long it lasts. I just don't want to find I have a dead phone when I'm about to leave the house and need it.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 44

Re: New Pay As You Go Maximum Balance

I started this thread about a year ago and I received this same text from Rogers a few hours ago when I was at work as well about the maximum balance going forward no longer being $150. Unfortunately, I was one of the people that Rogers got to take a postpaid plan so I'm not sure why they sent it to me except that my postpaid balance which I transferred is still quite high and at the current balance of my postpaid plan, it will take me over 3 years to exhaust the balance which I transferred from prepaid since I was worried about losing my balance which was in excess of their stated maximum $150.

This is like the AirMiles fiasco with their "expiring" points which after the outcry, they backtracked but nothing positive was done for those members who used their points to get items that they didn't really need or were saving for. AirMiles backed off from the expiration but increased the amount of points needed to redeem certain items (lowering the point value).

Once my balance expires in over 3 years on my Rogers postpaid, I will port my phone to a different carrier.

I Plan to Stick Around
Posts: 44

Re: New Pay As You Go Maximum Balance

Texts generally stay queued for a few days (I believe it is around 3 days) before they are deleted.

 

If you're the type of person who turns off your phone and only turns it on when they need it (like an emergency phone), if your phone is off for 1 week, you could wind up missing Rogers or other SMS messages.

 

I have a prepaid travel/roaming SIM/phone that I use when I travel. The SIM and the phone work in Canada (rate is ~$0.50/minute). Since I don't want people to call this phone number and people shouldn't be calling this phone number when I'm not traveling, the phone is generally off. I only turn on the phone once every few months to enable a billable charge on the phone (make a phone call or send an SMS) in order to keep the account active. Although this SIM and the carrier is not Rogers, I've done tests of sending an SMS to the phone number and after 1 week where the phone is off, the SMS is never received on the phone when I power it on. All carriers (including Rogers) have similar SMS expiration policies where they will try to send the SMS for a few days and then abandon/drop it. The sender doesn't get any notification that the receiver never got the SMS and the receiver doesn't get any notification that an SMS was sent when he/she powers on the phone.

I'm a Senior Advisor
Posts: 3,546

Re: New Pay As You Go Maximum Balance

So if I don't want to be charged for random spam texts I could avoid expired ones by leaving my phone off.  But I'd also miss expired ones from Rogers.  From what I've seen, the Rogers texts have not really been anything of vital importance, so missing one of those doesn't matter.  Besides Rogers, only family members have my cell number. Just yesterday I received a text from a "Lisa" soliciting contributions for a political party I had been a member of, but had never given them my cell number. Come to think about it, it was probably not even genuine, just random spam.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 44

Re: New Pay As You Go Maximum Balance

Yes, if you keep your phone off, you won't or shouldn't be charged for the spam SMS messages but then you won't receive the free Rogers SMS messages regarding changes either.

 

For example, if my phone were off for the entire week at the time the original message about the maximum balance going forwarding being $150, I would have known anything about it and then when it came to topping it up, I would have topped up with another $100. If Rogers decided to not backtrack on the $150 maximum, I would have loss my entire balance except for $150 (and I had a very large balance on my prepaid account).

 

However, if you're worried about spam SMS messages, you should just do what I did when I had the pay as you go plan without any texting add-on which is every time I received a spam SMS message, I would contact Rogers and request a credit for the incoming spam SMS message.

 

I never used SMS since all of my friends who wanted to instant message me something would use one of the other chatting programs that I had (BBM, WhatsApp, Facebook Messenger, Allo, etc.). In fact, I contacted Rogers Prepaid and asked them to disable SMS on my account and they mentioned that they couldn't do this on Prepaid and if they did, I wouldn't receive any SMS messages on my phone but would still be charged for the incoming SMS message that I never received on my phone.

Order Now!
Wilder vs. Ortiz II Live
LIVE: Saturday, November 23, 2019 8PM ET
Channels: 348 (HD) | 350 (SD) | Ignite TV 499
Price: $74.99 (HD) | $69.99 (SD) | Ignite TV $74.99
DTV can order on Nov. 21st & Ignite TV customers can order now!

Reigning heavyweight world champion Deontay "The Bronze Bomber'' Wilder takes on his most dangerous challenger as he defends his WBC title in a rematch against once-beaten Cuban slugger Luis "King Kong'' Ortiz.

Topic Stats