If there was no monetary incentive for Rogers, they wouldn't be doing it. It's that simple. Why would they do that to their customers, creating all that ill will, unless they made money by doing it? I was born at night, but not last night!
Gift cards actually did have expiry dates, which upset a lot of people who mislaid them or forgot to use them in the allowed time. That's when companies were forced to do away with expiry dates. Unfortunately, prepaid phone users are a small minority with no voice.
Hello, I have a pay as you go $10 a month plan. I already have $155 dollars and can't add another $100 for the year like I usually do. Got an email saying I could exchange my balance for the plan for this year. I called and the guy on the phone said they could do that and extend the expiry date for a year. Though the date hasn't changed at all. Had to get a $10 pay as you go so my $155 dollar balance doesn't expire. What do I do now? How long does this take to be able to use the balance I already have?
@Unusual_GlarkExactly which PayGo plan do you have? If it's a grandfathered Talk Anytime plan with a $155 balance, you can use $100 of it to renew for a year, leaving a balance of $55. As I understand it, the $10/month plan is something that people who let their Talk Anytime plan lapse and didn't request to be grandfathered, and carries no balance. Or do you have the Talk Anytime plan for 365 days and were topping it up with $10 each month?
I just topped up $100 every year and was charged like 50c per call. Then like 6 months or so ago, they started charging me $10 a month. I guess it's the $10 a month talk and text plan. And now with this new balance limit I would guess I can't just add the $100 like I used to. Like I said, I called Rogers and the guy said they'd change my expiry date so I can use the balance for a year but nothing happened yet.
@Unusual_Glark : What happened is that you were automatically migrated to the $10 Talk and Text Plan. Most people are allowed to take their balance with them, meaning in your case you will likely be able to go for roughly 15 months before you will be charged the $10/mo normal fee for Talk/Text. You will need to keep track of this on "MyRogers".
If you read through this thread and several others in this PAYGo forum you will see the changes that took place in the past year or so. Here's a post discussing those changes:
I received an interesting text from Rogers today. In it they state that I can continue to maintain a balance above $150. Rogers have extended the time to use any balance over $150 beyond the end of 2018. There is no "end date" in the text, but they say they'll "keep me informed".
Interestingly, earlier this month I used $100 to suspend my payments for the next year and my balance is currently just under $150...