New Pay As You Go Maximum Balance

[57]

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@barndoor wrote:

1. ...it's so nice of you guys to extoll the benefits  of your plans  now that they are no longer available to new customers at Rogers

2.  @57 did Rogers send you notice  a while back that you can use $50 of account balance for  a 6 month term the same  as the $100 for a one year term ?   

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1. Sorry about that, but this thread is on the topic of the grandfathered plan.  😉

2. Never.  It's always been $100, either originally by e-mail 5-6 years ago, or most recently by text.

[barndoor]

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@57 wrote:

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2. Never.  It's always been $100, either originally by e-mail 5-6 years ago, or most recently by text.

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Weird  .... we got our first email about it last February  and had a couple reminders since .  

That's Rogers I guess .  

[57]

The $50 may have been sent to people who have lower balances and not able to easily use the $100 option...  (Just conjecture on my part)

[barndoor]

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@57 wrote:

The $50 may have been sent to people who have lower balances and not able to easily use the $100 option...  (Just conjecture on my part)

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That could easily be taken as an insult  but I will assume  that you mean  not able to easily stay under the $150 cap  using the $100 option .  

We received the first  offer with $65  left in our account and  two  months to  go to renewal . Since we have for years, had  a texting package that costs a minimum of $ 5  a month  it seemed rather ridiculous to  use the $50 option  and then have to turn around and top up the account the next month . Sometimes the mighty Rogers computer just doesn't think  even though it has all that account info at its key tips ! 

[57]

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@barndoor wrote:

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@57 wrote:

The $50 may have been sent to people who have lower balances and not able to easily use the $100 option...  (Just conjecture on my part)

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That could easily be taken as an insult  but I will assume  that you mean  not able to easily stay under the $150 cap using the $100 option .  

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No, I meant exactly the opposite - having a balance of around $100 or less.  (I did say "lower balances"). The Rogers algorithm probably doesn't take add-ons into account.

[patdrummond]

"..use $50 of account balance for a 6 month term" This is news to me... FYI I have never received any info regarding using a balance to pay for paygo renewal. I found out talking to Rogers by phone. (Bell does not offer this)

[57]

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@patdrummond wrote:
FYI I have never received any info regarding using a balance to pay for paygo renewal. 

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It's not actually a "renewal", it's a suspension of payments option.  This option first came up around 2012 by e-mail and has been discussed in this and other forums.  You're right though, the option is not widely known and now that most PAYGo customers are on talk/text instead of the grandfathered "Anytime" plan, there probably won't be much more discussion on the topic since it will apply to fewer and fewer people.

(I got my first e-mail on the $100 option in July 2012, probably because I had already amassed a $300 balance since 2009.)

https://www.digitalhome.ca/forum/199-rogers-fido-chatr-wireless/90285-rogers-paygo-discussions-5.htm...

[OLDYELLR]

Yes, Rogers giving more than the standard 30 days for PayGo renewal for anything other than $100 is unusual.  I've always presumed that they wanted to eliminate inexpensive PayGo and get customers to migrate to the more costly wireless plans. But in view of the competition, keeping a customer is important.

[barny]

 These ongoing balances show as a liability on Rogers' books.  Not only that, but this new policy was put into place to encourage you to buy a plan.  They are basically stealing money form their pay-as-you-go customers.  "Sign up for a plan and we'll credit you your ongoing balance.  Don't sign up for a plan wand we'll steal your unpaid balance."  I agree with the earlier poster.  Complain to the CRTC.  Even if it doesn't help you personally, it is still a complaint against Rogers and shows as part of the aggregate of complaints against Rogers, and hurts their brand in the long run.  I'm sure the suits at the board table were aware of this when they dreamed up this ripoff strategy, but decided that, on balance, the extra profit generated by this new tactic would outweigh the negative publicity.  Show them they're wrong by doing what you can by generating your little bit of negative publicity.  Complain to the CRTC. And when your unused balance is gone (which of course is their goal) switch providers.  I think Telus allows a $300 carry-over, although that is likely to change too.  When you switch, write a letter explaining that you switched because Rogers ripped you off.  The only thing that gets the attention of the suits at the board table is loss of revenue.  They already know that what they are doing is unethical.  If these kinds of unethical tactics lose more revenue for Rogers than they generate, they will stop doing this sort of thing, or at least think twice before ripping off their customers.  It only takes a minute of two to make the complaint:  https://crtc.gc.ca/eng/contact/#mobile

[OLDYELLR]

@barnyI agree that carrying a balance is technically a liability for Rogers, but it's nothing monetary, just an obligation to provide air time (which costs them nothing) and they can increase the price of that air time anytime they want, which they do periodically. Sure, the option to use a large balance to subsidize migrating to a more expensive post-paid plan is an incentive, but nobody's twisting your arm. Chances are if you've amassed a $300 or higher balance, you never knew you could draw from your balance to renew for another year.  In that respect I do fault Rogers for not publicizing that ability enough.