New Pay As You Go Maximum Balance

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I've Been Here Awhile
Posts: 4

Re: New Pay As You Go Maximum Balance

Just got the text today, my balance was $139 since I just signed up for mobile data again. Next month I'm going to up my data usage and once my balance is gone so am I. This is illegal and if Rogers (and Bell) didn't run a government sponsored monopoly they wouldn't be allowed to steal money that people have already spent on your service. Giving people 3 days notice is just the icing on the cake. Pathetic.
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Re: New Pay As You Go Maximum Balance


ddtstack wrote:
1. This is illegal
2. Giving people 3 days notice is just the icing on the cake. Pathetic.

1. No it's not. If it were, they couldn't do it.  You may not think it's fair, but it's not illegal.

2. Based on what I read in posts 1, 3, Rogers have given you over a year's notice to the end of 2018.



I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance


57 wrote:

ddtstack wrote:
1. This is illegal
2. Giving people 3 days notice is just the icing on the cake. Pathetic.

1. No it's not. If it were, they couldn't do it.  You may not think it's fair, but it's not illegal.

2. Based on what I read in posts 1, 3, Rogers have given you over a year's notice to the end of 2018.


1) Actually, they and other companies have done illegal things. I'm not saying whether it is legal or not but Bell and Rogers have both been sued and lost so the argument of "if it were illegal, they couldn't do it" doesn't hold water. A lot of big corporations have been sued (insurance companies, banks, airlines, etc.) and lost so the premise "if they do it, it must be legal" doesn't work.

 

2) True, they are giving slightly over 1 year to get the balance down BUT depending on the balance, it will be next to impossible for some customers to get their balance down to ~$50 in a year's time unless they simply opt for services/add-ins or make/receive calls that they would normally not do. For example, I can take 500MB of data for ~$25/month and opt for an international SMS plan at ~$15/month and make a lot of calls that I would normally not make on my cellphone (ex: when I'm at home where I have a landline phone, call people on my prepaid cellphone which doesn't have the same clarify and sound quality as my landline and have people on the other end say "What did you say?")

I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance


barndoor wrote:

Looks like Rogers should have charged  more sooner  so people weren't able to build up these  large  balances that have become a liability for them .   Smiley Happy

 

I haven't seen where you have mentioned  whether you have paid for a year($100)  using your balance.   If Rogers has failed with regard to this situation  I think it was in not informing you years ago that that was an option  so you did not build up this large account balance.  I know I learned about it  from another customer  not Rogers. I remember telling him he was nuts,  why would  Rogers ever do that ...it was like letting the customer double dip . He was right and they do  though  so hopefully you can work out something with them to at least  use up a good chunk of your balance to your favour .  

 

I'd call the pay go number and  ask  them ....I wouldn't expect any other Rogers staff to give me an answer I would consider credible ... nobody knows paygo like the paygo people it seems .  

 

edited to add : not sure why you would be paying $.50  a minute if its an old plan  ...ours still says $.25  ... but then we only make one call a year .


They never told me that I could use $100 of the balance to do anything except to make/receive calls, make/receive SMS, or opt for add-on services (like data, SMS packs, etc.)

 

In terms of why I pay $0.50/minute, this has been going up. I don't remember how much I was paying originally but I believe it was ~$0.30/minute for the first 5 minutes in the day and then the rate dropped down to $0.20/minute for the remainder of the day. Currently, my prepaid price plan is called the "Talk All Day Plan" which I can't find what it is but I believe that I am charged $0.50/minute for the first 5 minutes in the day and then the rate drops to around $0.35/minute BUT I've generally never used my cellphone for over 5 minutes in the day (as I'm around a landline phone over 75% of the time which despite what the carriers including Rogers might say, landline phones generally always sound better than cellular calls) so I can't vouch if there is a lower rate after the first 5 minutes anymore.

 

The reason why I originally picked Rogers prepaid over the other prepaid carriers is that Rogers used to offer free incoming calls from other Rogers prepaid customers (maining that if someone on Rogers prepaid called you, you didn't pay anything to receive the call). I don't know if anyone here remembers that but it did exist on Rogers and was a free service for either all prepaid accounts or only certain prepaid accounts.

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Re: New Pay As You Go Maximum Balance


lmcjipo wrote:

1. I don't know if anyone here remembers that but it did exist on Rogers and was a free service for either all prepaid accounts or only certain prepaid accounts.

 

2. it will be next to impossible for some customers to get their balance down to ~$50 in a year's time 

 

3. I'm not saying whether it is legal or not... 


1. I remember something like that, but bringing it up 8+ years later, is pretty irrelevant.  

 

2. In your original reply and post you got the date Incorrect. Now you have the balance incorrect, it's $150, based on previous posts.

 

3. In your original post you did say that it was illegal, and it's not.  I didn't say that corporations have never done anything illegal, however, what Rogers are currently doing regarding PAYGo currently is not illegal.



I've Been Here Awhile
Posts: 4

Re: New Pay As You Go Maximum Balance

Holy geez Mr. Rogers maybe it's not illegal but it's still a heinous, greasy, greedy move that a company with legitimate competition for their services would not ever dream of even attempting. The money's already been paid for the service. Tell me another business where you pay for a service and your money's... what? Stolen? Recouped? Confiscated?

 

 

I'm a Trusted Contributor
Posts: 707

Re: New Pay As You Go Maximum Balance


ddtstack wrote:

. The money's already been paid for the service. Tell me another business where you pay for a service and your money's... what? Stolen? Recouped? Confiscated?

 

 


While I'm certainly not going to argue about  some of Rogers's business ethics  I do have to  ask what other business  even has a set  up as beneficial to the customer  as the Talk Anytime  paygo plan was.

Its no wonder they have cancelled it .  

Yes all service providers  had the same plan  when it came out .... but what other comparable business basically  charges you  a system access fee and then lets you use that fee to purchase  the product or even renew the system access fee if you don't use much product. 

Try that with the water company , or hydro and see how it works for ya.  Smiley Wink

 

BTW  ...what are the options that Rogers is suggesting for using up your high balance ... I trust that has been looked in to and not very appealing ?

 

I Plan to Stick Around
Posts: 41

Re: New Pay As You Go Maximum Balance


57 wrote:

lmcjipo wrote:

1. I don't know if anyone here remembers that but it did exist on Rogers and was a free service for either all prepaid accounts or only certain prepaid accounts.

 

2. it will be next to impossible for some customers to get their balance down to ~$50 in a year's time 

 

3. I'm not saying whether it is legal or not... 


1. I remember something like that, but bringing it up 8+ years later, is pretty irrelevant.  

 

2. In your original reply and post you got the date Incorrect. Now you have the balance incorrect, it's $150, based on previous posts.

 

3. In your original post you did say that it was illegal, and it's not.  I didn't say that corporations have never done anything illegal, however, what Rogers are currently doing regarding PAYGo currently is not illegal.


1) I was just bringing up the original reason why I opted for Rogers prepaid. I'm not trying to get the free incoming calls from prepaid users back. All carriers had similar options and price points at the time. Rogers was the only carrier that offered free incoming prepaid to prepaid users (where the prepaid caller pays)

 

2) I think you have me confused with another poster since my dates were never incorrect. Another poster mentioned 3 days. My math is correct and my use amount of $50 is correct. I mentioned $50 since the new MAXIMUM allowed would be $150. Top up of $100 for 1 year so there is little point in dropping my balance down to $150 and then topping up with $100 to get a balance of $150. The maximum allowed at any point will be $150 at the end of 2018. The point is to top up and not only have the expiration date increase but have that top up add to the balance so that you can use it otherwise with maximum going forward of $150, why not top up with $1000 and get $150 of balance as a final result. This was why I mentioned $50.

 

3) I never said/wrote it was illegal. Read my posts again. Another poster wrote that it was illegal. I personally question the legality and if a class action lawsuit is launched it would test the legality of it. Why do you think it is legal just because Rogers or another carrier does something? Class action lawsuits have been won by people by things that corporations including trhe carriers have done.

I'm a Senior Advisor
Posts: 3,275

Re: New Pay As You Go Maximum Balance

Today I finally received that infamous message.

 

paygo.jpg

 

I now have a balance of approximately $270. Even if I don't use my phone at all and don't receive any spam texts, deduct $9 for a year's worth of 911 fees and $100 for renewing next September, I'll have a balance of $161 at the end of 2018.  That means I'll lose $11 if they knock it down to $150.  Nothing to cry over. But I'll probably use the $11 over the next year I'm sure.

 

There are far bigger crimes committed by corporations than cutting the balance. I remember years ago my mother opened a bank account with some money for one of her grandchildren. We forgot all about it until we got a notice that the balance had been consumed by bank fees and they wanted more money for resurrecting the dormant account.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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Re: New Pay As You Go Maximum Balance


lmcjipo wrote:

 

2) I think you have me confused with another poster


Sorry, I did confuse posters. I try to simplify my posts by copy/pasting instead of quoting an entire post.  I copied from the wrong person.  This time it got me in trouble.   I think both our positions stand, if read with the appropriate intent in mind.

 

A class action (when won) doesn't (necessarily) mean that something is illegal either.  It just means that the corporation needs to compensate those in the class action.



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