@Unusual_Glark wrote:Hello, I have a pay as you go $10 a month plan. I already have $155 dollars and can't add another $100 for the year like I usually do. Got an email saying I could exchange my balance for the plan for this year. I called and the guy on the phone said they could do that and extend the expiry date for a year. Though the date hasn't changed at all. Had to get a $10 pay as you go so my $155 dollar balance doesn't expire. What do I do now? How long does this take to be able to use the balance I already have?
Did you want the $10 a month plan ? If you did that's great ... but if they automatically changed you when you were paying the $100 per year fee then it is their bad and they should switch you back to the anytime plan if you call about it . 
As well : they should not take balance if you are on the ten dollar a month plan ....they should extend the expiry at no charge or there should be no expiry on whatever balance you are carrying because as long as there is sufficient balance in your account to cover the $10 monthly fee at renewal time , that should be all that matters to Rogers.... good luck 
@pdqweb wrote:...have never seen an SMS about annual topup from my balance...
Clarification: A few of us got an e-mail on that topic way back in 2012 and I believe it was only people who had high balances at that time. The e-mail stated that the offer was only valid until December 31, 2012.
In November 2013, I received a text (not e-mail) stating they would extend that offer into 2014, however, there was mention in the text regarding Auto-Top-Ups, so it may not have applied to people who were not on Auto-Top-UP - not sure, just conjecture on my part. Rogers keep extending the option ($100 for a year and recently $50 for 6 months) to grandfathered Anytime clients. There have been no notices that I've been aware on that topic since 2013, either by e-mail or by text.
The only way people learned of that particular option since 2013 is via this and other forums.
In addition, those people on Auto-Top-Up received an additional 10% credit from around 2014 to November 2017.
@pdqweb wrote:
But why on earth can't Rogers send notifications by email - as they do for my cable tv account? Not providing an option for my choice of notification is so last century.
We received notice of the $50 for six months renewal using account balance about 6 months ago by email .We have also been informed of a couple other really excellent deals .... they were just pointless for us . I think they can inform us IF they want to .
@pdqweb I think you just need to make it financially rewarding for them to notify you and it will likely happen .
@fiona59 wrote:
What do you make of the text sent on December 18?
This message is to let you know that you can continue to have a balance that exceeds $150. We have extended the time that you have to use your balance above $150 in order to continue to help you reduce your balance in a way that works for you. We'll keep you informed of any future changes.
Any ideas? Any further communications that I might have missed????
What do you want to make of it? It was discussed since that time.
I haven't seen anything since, but it's only been a month so I didn't expect anything. They did say they would keep us informed... You might not hear anything more until the end of 2019... Are you currently carrying a balance over $150?
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