New Pay As You Go Maximum Balance

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I've Been Here Awhile
Posts: 3

Re: New Pay As You Go Maximum Balance

I just got off the phone with Rogers after 40 minutes of frustration.  I had given them $100 of my large credit balance so that I would not have to top up for a year.  As others have noted, this money did not buy me ANY minutes.  This was not explained to me when I did it or I would never have done it.  Live and learn.  As compensation for my "inconvenience" I was given $20. back onto my account.....*sigh*   However, I enquired directly with the agent as to what the maximum balance of credit was.....and was told multiple times that there WAS NO LIMIT. She continued to insist that there was no such thing as a $150. limit and that any balances at Dec. 31.2018 would NOT be reduced to $150.  I directed her to this forum with no less than 29 pages of discussion on the issue. She STILL insisted there was no such thing and told me many people had balances of over $1000. on their accounts and were in no danger of losing anything.  Have they changed their tune?  Or is she giving me incorrect information?

I Plan to Stick Around
Posts: 8

Re: New Pay As You Go Maximum Balance

I would sure also like an answer to this. Perhaps a Rogers monitor will give us the information.

I'm a Senior Advisor
Posts: 3,512

Re: New Pay As You Go Maximum Balance


@pegfredhead wrote:

I just got off the phone with Rogers after 40 minutes of frustration.  I had given them $100 of my large credit balance so that I would not have to top up for a year.  As others have noted, this money did not buy me ANY minutes.  This was not explained to me when I did it or I would never have done it.  Live and learn.  As compensation for my "inconvenience" I was given $20. back onto my account.....*sigh*   However, I enquired directly with the agent as to what the maximum balance of credit was.....and was told multiple times that there WAS NO LIMIT. She continued to insist that there was no such thing as a $150. limit and that any balances at Dec. 31.2018 would NOT be reduced to $150.  I directed her to this forum with no less than 29 pages of discussion on the issue. She STILL insisted there was no such thing and told me many people had balances of over $1000. on their accounts and were in no danger of losing anything.  Have they changed their tune?  Or is she giving me incorrect information?


First of all, exactly which prepaid plan do you have and how long have you had it?

I have the original talk anytime plan that runs a balance and deducts from it so much for each minute or text or data used.  I can renew it for a month by adding various amounts or for a year by adding $100. I usually call and use $100 from my balance to renew if I have at least that much. However, this year Rogers announced

(a) Any balance amount over $150 at the end of this year will be lost unless it's used.

(b) These plans will be converted over to $10/month plans talk/text plans at the end of March, unless you called to have your plan grandfathered, which is what I did.

 

Some people with a large balance have asked to have it applied to a regular post-pay plan, but in my view, if someone accumulates a large balance on PayGo they they really don't use their phone enough to justify the cost of any post-pay plan.

 

The money you've paid Rogers has to be somewhere. I would suggest calling the PayGo number and get this straightened out. They are very knowledgeable and helpful.

 

You can reach PayGo at 1-800-575-9090. To reach a representative choose option 4, then option 4 again (how to contact Rogers). At the end of the information on how to contact Rogers, you will select option 1 to speak with an a agent.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm Here A Lot
Posts: 7

Re: New Pay As You Go Maximum Balance


@pegfredhead wrote:

 However, I enquired directly with the agent as to what the maximum balance of credit was.....and was told multiple times that there WAS NO LIMIT. She continued to insist that there was no such thing as a $150. limit and that any balances at Dec. 31.2018 would NOT be reduced to $150.  


May be they adjusted their policy due to huge impact. You may note it down the agent's name and they will response for what info they give out.

I Plan to Stick Around
Posts: 8

Re: New Pay As You Go Maximum Balance

I just got off the phone with a Pay As You Go representative. She confirmed the maximum balance that is allowed at year end is $150. My one year term expires in Dec and I can pay $50 to extend the term by another 6 months but that $50 does not get applied as a credit. 

I've Been Here Awhile
Posts: 3

Re: New Pay As You Go Maximum Balance

Not surprised that one hand doesn't know what the other hand is doing over at Rogers. There is so much racket in the background I don't know how they can think!  Anyway, because I had read through this whole thread last night,  I specifically asked at least 3 times if the max credit was $150 and was told there was NO max credit - I could have any amt on there that I wanted and nothing would happen to it at the end of December or any other time.  I do have the agents name because I have a feeling this will not be the end of this.

My plan is several years old - maybe 3 or 4? - and would seem to be the "Anytime" one as I had been topping up by credit card (automatically) at $10/month.  Texts were being deducted at $0.30 each and never amounted to more than a couple dollars a month at most. The only other thing that came off was a $0.75 9-1-1 fee each month.  Which is how I ended up with the large balance. Luckily not huge, but still a couple hundred bucks. (On looking at my account just now on the Rogers site, it is still listed as an "Anytime" plan, so looks like it has not been converted to Talk & Text.)

Highlighted
I've Been Here Awhile
Posts: 3

Re: New Pay As You Go Maximum Balance


@OLDYELLR wrote:

@pegfredhead wrote:

I just got off the phone with Rogers after 40 minutes of frustration.  I had given them $100 of my large credit balance so that I would not have to top up for a year.  As others have noted, this money did not buy me ANY minutes.  This was not explained to me when I did it or I would never have done it.  Live and learn.  As compensation for my "inconvenience" I was given $20. back onto my account.....*sigh*   However, I enquired directly with the agent as to what the maximum balance of credit was.....and was told multiple times that there WAS NO LIMIT. She continued to insist that there was no such thing as a $150. limit and that any balances at Dec. 31.2018 would NOT be reduced to $150.  I directed her to this forum with no less than 29 pages of discussion on the issue. She STILL insisted there was no such thing and told me many people had balances of over $1000. on their accounts and were in no danger of losing anything.  Have they changed their tune?  Or is she giving me incorrect information?


First of all, exactly which prepaid plan do you have and how long have you had it?

I have the original talk anytime plan that runs a balance and deducts from it so much for each minute or text or data used.  I can renew it for a month by adding various amounts or for a year by adding $100. I usually call and use $100 from my balance to renew if I have at least that much. However, this year Rogers announced

(a) Any balance amount over $150 at the end of this year will be lost unless it's used.

(b) These plans will be converted over to $10/month plans talk/text plans at the end of March, unless you called to have your plan grandfathered, which is what I did.

 

Some people with a large balance have asked to have it applied to a regular post-pay plan, but in my view, if someone accumulates a large balance on PayGo they they really don't use their phone enough to justify the cost of any post-pay plan.

 

The money you've paid Rogers has to be somewhere. I would suggest calling the PayGo number and get this straightened out. They are very knowledgeable and helpful.

 

You can reach PayGo at 1-800-575-9090. To reach a representative choose option 4, then option 4 again (how to contact Rogers). At the end of the information on how to contact Rogers, you will select option 1 to speak with an a agent.


To clarify, I rec'd no notification by email, txt or letter that there was anything ever happening to my plan.  No mention ever of the $150 thing OR the plan conversion at the end of March.  The $100. I paid them was supposedly only to "keep my account active".....(I guess since my auto top-up was suspended for a year?) and any charges I incurred were taken off my remaining balance after the $100. came off.   Point is, while I was putting $10/month onto my account, nothing ever came off to "keep my account active" - ALL the money was used to pay for my texts, so why all of a sudden did they need that $100 to keep it active?!  

Incidentally, the reason I let the account balance build up was when I do go on vacation, I can use it up for long-distance calls home.  It's like a little bank of phone call money...lol

I Plan to Stick Around
Posts: 8

Re: New Pay As You Go Maximum Balance

I've looked at the competition and I don't see anything better. My opinion is that these plans are a nuisance for the providers and the sooner (for them) they can get rid of the subscribers the better. Did everyone receive the text from Rogers offering the no contract $25 monthly unlimited Canada wide texting and calling? The offer expires June 30th.

 

I'm a Senior Advisor
Posts: 3,512

Re: New Pay As You Go Maximum Balance

Have you looked at 7-11 Speakout ? The charges for calls and texts are cheaper than Rogers and all plans last for 365 days, unlike Rogers where I have to pay $100 to get 365 days.  The only reason I'm still with Rogers PayGo is because the phone was a gift many years ago and I now use accumulated balance to pay whenever I can.  If you're just a casual PayGo user and have been now been pushed into a $10/month plan, consider switching if it will save you money. Just get Rogers to unlock your phone first.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 8

Re: New Pay As You Go Maximum Balance

My phone is unlocked and I just checked out 7-11 Speakouts. I am still considering the $25 Rogers option as I like the idea of unlimited canada wide calling and hopefully an end to this restrictive nonsense and rule changes. My wife has the best deal so far, grandfathered with a competitor for $5 monthly 250 outgoing texts, 15 cents a minute local calling (which she doesn't use), .75 cents for 911 and she has a balance of over $500 !