New Pay As You Go Maximum Balance

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I'm a Trusted Contributor
Posts: 766

Re: New Pay As You Go Maximum Balance


@RobTheGob wrote:

 

*Exactly* like putting money into a chequing account and agreeing to pay $0.75 for each cheque that I write. I assume others went on a $10+/month plan - not me, I've always been on the "All Day" plan...

 


 

The only way that scenario would come close to being comparable  would be if you paid a ten dollar a month  service fee to the bank for  that chequing account   and if you only wrote 6 cheques per month  they let you   carry the remaining  $5.50  per month over to spend on some other bank related business .

The $100/yr or $10 /mo.  has to be spent  at Rogers  or the bank  ... it just depends what you want to spend it on ....you can stockpile it ...but it is still committed  to the bank or Rogers ... it is not yours to withdraw  ...all you can do is direct them on what service you would like to purchase from them with it . 

I'm Here A Lot
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Re: New Pay As You Go Maximum Balance


 


why wouldn't you trade in $100 worth of gift certificate instead of paying $113  in cash ? 

To me, it's like I purchased a $10 GC with no expire date. but later on, they told me I need to use $5 to keep the remaining $5 of that GC active. It's unfair. Is it legal?

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Re: New Pay As You Go Maximum Balance


@jdshang wrote:

 


why wouldn't you trade in $100 worth of gift certificate instead of paying $113  in cash ? 

To me, it's like I purchased a $10 GC with no expire date. but later on, they told me I need to use $5 to keep the remaining $5 of that GC active. It's unfair. Is it legal?


Why would you suggest that it is a GC with no  expiry  ?  Your Rogers account has an expiry ....and if you miss it you loose your whole balance ...thats the way it has been since the beginning has it not ? 

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Re: New Pay As You Go Maximum Balance

Yes. you've got your point. The GC may not the best example to describe this case.

I understand the Rogers account has the expire date. But the balance I accumulated was not under the agreement when I made my purchase. If Rogers want to change the term it should be against ONLY for the new sign ups. Would this make sense? 

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Re: New Pay As You Go Maximum Balance


@jdshang wrote:

But the balance I accumulated was not under the agreement when I made my purchase. If Rogers want to change the term it should be against ONLY for the new sign ups. Would this make sense? 


Don't you mean the balance accumulated was under the  original agreement ? 

That seems reasonable  or if Rogers has identified that those big balances are an issue for them  ...and they have now given notice that they are  .... anyone currently  with a high balance should be allowed  to keep it and use it as they deem best for themselves rather than Rogers imposing a ceiling  of $150,threatening to take the excess away   and  only giving a year to use what many loyal customers have likely  taken a decade  or more to build  ....  it's just a slap in the face for loyal  customers and gains Rogers nothing  really in the long run . 

This forcing customers into a position where they feel they  need  to threaten contacting  CCTS or whatever gov't oversight there is   , calling the office of the president and the ombudsman etc  to try and negotiate  their  best deal  is just slimy tactics   on the part of Rogers  IMO . 
 

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Re: New Pay As You Go Maximum Balance

Totally agree. But individual negotiation may not give customer a fair deal.

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Re: New Pay As You Go Maximum Balance


@jdshang wrote:

Totally agree. But individual negotiation may not give customer a fair deal. 

The part I find ironic about this whole situation is that people like myself ..... I lost my trust for Rogers  well over a decade ago  when there was a kerfluffle about account numbers and bill payments  ....My loyalty has been to the best deal ever since not the company .  That   is why I took any means at my disposal to keep my Rogers balance low  ...so I could walk if a better deal came along and because I just don't trust them with any significant amount of credit .  The irony here is that this latest action  of a balance cap and removing any credit over that amount, only penalizes  those who have been most loyal to the company ... it doesn't affect me in the slightest other than with the new $50  renewal option I can keep my balance even lower  so if something better comes along .... it's even easier for me to switch .  Smiley Wink

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Re: New Pay As You Go Maximum Balance

Smart way to deal with them!

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Re: New Pay As You Go Maximum Balance

@barndoor  I am glad that we have been given latitude on our discussions on pricing and options in this thread, because it is only through word of mouth that some are even learning about this whole change, and this is a good place for word of mouth when Rogers has provided no clarity on this topic from day one.

 

When they said, consider options - so long ago now I don't remember what was said exactly, little did we know that the options would be all over the map, which is also nice because it provides for flexibility for the customer.

I see why people are frustrated - the largest group that this is impacting are those who have had Anytime minutes, or which ever plan they went on and have creatively found ways to work with their payments and and their carry overs.  The plan model has changed very little in over decades, and speaking for myself, I really don't like change, but can accept it when the change is provided in a clear and consistent manner (which I will acknowledge is not generally the nature of change - it usually comes when we least want it, and it disrupts my comfort with life).

 

But the reality is that we are customers of a company, that currently is largely like the dog being wagged by its tail (the tail being change in technology, and competitive pressures and a CRTC model that was defined by asking customers what they wanted to see and that led to basically flexibility to move easily, notice and clarity of our contracts - now you could actually contact them and they have to provide us with a replacement of our contract under the new rules - probably, because some of us never did get copies, just verbal quotes, written quotes, which we found out were different than we had thought, and often we are left saing, "I don't remember ever agreeing to that or receiving any notice", and low and behold, they find a document or a audio recordeing that supports we did agree, and if we send it to CCTC they appeal it, and then when they appeal it the CCTC has used terms, like the company provided them with "reams of paper", and then a decision gets made.

 

So I thank the moderators for keeping the flow of this thread flowing as it is one of the few ways that people can be informed without phoning in or chatting, and on this topic, one may not want to spend that time without some idea from here as to what is going on.

 

Bruce

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Re: New Pay As You Go Maximum Balance

@barndoor  Like you, I am loyal to my cash flow, both now and for future - this is why I have historically stayed away from contracts, bought lower end phones, stayed away from share everything "value added" plans where value is defined by them, not me, and am constantly keeping myself aware of the protections under the CRTC codes, and why I never agree to things on the phone, and if they intercommunicate, I reevaluate once I get a written statement. I don't agree until I have that written statement (as required by CRTC) in my hands, or in PDF.

 

It drives me nuts the amount of "individual communication" that the companies force us into which just creates confusion and miscommunication for everybody involved.

 

I am not tied to Rogers in any way anymore, and can walk any time I feel like it, and at my age, I also have the freedom to change my life style and preferences and to even live without some features, options, or even some services.

 

This whole incident has been the best example of a poorly communicated change, whatever the reasoning was, it has been a great forum thread to educate us al where we stand as Rogers customers.

 

As has often been said, Rogers is first responsible to their shareholders and top CEO's decisions and when the decisions from CEO's don't work to benefit or liking of the board of directors, they have moved on to another.

 

Our power is our feet, our ability to communicate, and to understand the options in front of us, and as I have learned, don't get yourself trapped into contracts where it may cost you a lot to get out - you never know when life will change and you may not be able to afford the cash flow.

 

Great discussion, take care everybody and happy negotiating.  Stick to your desires and your pocket book.

 

Bruce