New Pay As You Go Maximum Balance

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I Plan to Stick Around
Posts: 44

Re: New Pay As You Go Maximum Balance


@BS wrote:

@lmcjipo  Congratulations on knowing your rights under the wireless code and that in no way is any word from Rogers the last recourse.

 

You still had the Ombudsman, or CCTC as you suggested, and it has been reported by CRTC that CCTC will review reported concerns around this, but that the CRTC was reported in this thread to have questions about whether there was a breach of the existing contract in the original submission that was redirected to CCTC if unresolved with Rogers.

 

I can't see that a member of the Office of the President, or at least I hope that is not the case, would not know that the customer has other options - the Office of the President is just another level in the customer issue resolution process, but definitely, they are not the last place at all.  Your response was similiar to what mine would have been, except I would have asked if she knows the Wireless Code and its reference to publically stated escalation process and what that process is for Rogers (it is found in various places on the web site, and often on our bills for those who don' know).

 ...

 

Bruce


When she said that to me, I think she was just trying to play "hard ball" (like take it or leave it)... hoping that who she was dealing with didn't know that the buck doesn't stop with her. 

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I Plan to Stick Around
Posts: 44

Re: New Pay As You Go Maximum Balance


@Sarcee wrote:

No, remember I said they told me my balance would still expire in 5 months if I switched to the $10. / month plan. They'll transfer my balance, but the balance would still expire. I was hoping any expiration would be cancelled once on a different plan.

Only way that I know of to really cancel the expiration of the balance is to transfer to a postpaid plan where the entire balance gets moved over. However, if you have a large balance, it generally means that you don't use your phone a lot so going for a postpaid plan (even the lowest plan that you can get/negotiate) will generally not be as cost effective as what you used to have with pay as you go until Rogers put the cap of $150 balance going forward.

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I Plan to Stick Around
Posts: 51

Re: New Pay As You Go Maximum Balance

Rogers is just trying to get everyone off the prepaid plans. If you fight really hard they will let you stay on. But otherwise, they will 'manage' the weak cases off through individual bargaining.

 

It might have been better for them if they had just told everyone that by the end of 2018 (or 2019) that the prepaid plans were ending, period, no exceptions, and to start making plans to migrate to another plan or carrier.

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I'm a Senior Advisor
Posts: 3,651

Re: New Pay As You Go Maximum Balance


@Sarcee wrote:

Rogers is just trying to get everyone off the prepaid plans. If you fight really hard they will let you stay on. But otherwise, they will 'manage' the weak cases off through individual bargaining.

 

It might have been better for them if they had just told everyone that by the end of 2018 (or 2019) that the prepaid plans were ending, period, no exceptions, and to start making plans to migrate to another plan or carrier.


I don't agree. When I read here that the talk anytime plan was going to be switched to a $10/month plan in March unless you called, I did and the CSR was happy to grandfather me and agreed it was my best choice, no fighting at all. If Rogers ended the prepaid plans they would lose a lot of customers because there are other carriers with cheaper plans.


LG-E410B PayGo. Location: S-W Ontario
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I'm a Trusted Contributor
Posts: 766

Re: New Pay As You Go Maximum Balance

@Sarcee , are you talking prepaid plans in general  or  the prepaid plans that let you carry your balance forward ?  I can see the latter being phased out  over time . I think to do it suddenly , there are still  likely too many customers using it  and the backlash for Rogers would still be too significant .  

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I Plan to Stick Around
Posts: 51

Re: New Pay As You Go Maximum Balance


@barndoor wrote:

@Sarcee , are you talking prepaid plans in general  or  the prepaid plans that let you carry your balance forward ?  I can see the latter being phased out  over time . I think to do it suddenly , there are still  likely too many customers using it  and the backlash for Rogers would still be too significant .  


I just meant plans like the PAYGO Talk All Day Plan. I don't know if there are other legacy plans people are on. I think they want to gradually get people off these plans. That seems to be the end goal.

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I've Been Here Awhile
Posts: 2

Re: New Pay As You Go Maximum Balance

I just got off the phone with a very helpful person about this issue. Going to a monthly plan doesn't make sense for me as the lowest monthly plan is $10/month. If I use $30-$50.00/year that's lots. So every year I would topup until my balance was well over $500.00.  I was told by a neighbour to call Rogers and they would deduct $100.00 from my balance and extend my expiry date.  So I've done that until last year when I was told my balance could not fall below $100.00. So last year when my balance reached$137.00 I topped up again (Jan.19/18) but unfortunately I missed the message about the max cap before I did it.  The person I spoke with today told me that as long as I contact Rogers before Dec.31/18 that option of reducing my account by $100.00 is still available and my expiry date will be extended to Jan.20/20.  Unfortunately for anyone who has a really large balance right now, that may not be an option. I suggest that everyone should contact Rogers to discuss options available for each individual case. I hope this helps.

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I've Been Here Awhile
Posts: 2

Re: New Pay As You Go Maximum Balance

Agreed...CSR was more than helpful today on both occasions I called re: migration to $10/month...they grandfathered me as well without a hassle or sales pitch and re: balance cap. If people call CSR will be very helpful
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I'm a Trusted Contributor
Posts: 766

Re: New Pay As You Go Maximum Balance


@JoCo1 wrote:

 I was told by a neighbour to call Rogers and they would deduct $100.00 from my balance and extend my expiry date.  So I've done that until last year when I was told my balance could not fall below $100.00.


Not sure if you got the memo then  ....but Rogers sent me an email  saying that once a year you can use a $50 renewal that extends your expiry for 6 months ,if the $100 renewal won't work for you .  I think that is to help people stay under the $150 cap likely .....to me it would have been less hassle if they had set the cap at $180 or $200 and  then the $100 renewal would have worked fine for just about everyone,  saved renewal time hassle and kept those happy  that want a little extra balance for emergencies . 

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I Plan to Stick Around
Posts: 10

Re: New Pay As You Go Maximum Balance


@barndoor wrote:

@RobTheGob wrote:


 In the past - it was closer to me putting money in a bank account and agreeing to pay a charge for each cheque I write.

 

In the 15+ years I've been on Rogers Pay-As-You-Go, the only fee I've paid to access the system is a $0.75 911 fee...


How is that bank analogy  anywhere close to being comparable to this situation ?

 

You  said yourself you had to pay them  $100/yr  or $10/month   to use the system ....   but now

you say the only fee you paid  was the 911 fee .... that's not making a lot of sense to me  
 


The bank analogy is very close to the situation that I've been in for over 15 years...

 

I've never said (or paid) $10/month or $100/year to access their system. I agreed to add $10/month (later $100/year) to my account to be used at a later time. The only amount to come off of that account credit was the 911 fee. Years later I added the $5/month SMS add-on (just like adding a feature to a bank account).

 

*Exactly* like putting money into a chequing account and agreeing to pay $0.75 for each cheque that I write. I assume others went on a $10+/month plan - not me, I've always been on the "All Day" plan...

 

Make sense now?

 

They're changing the rules - but that doesn't mean I have to happy about it. I still haven't called them to decide how to proceed.