New Pay As You Go Maximum Balance

[Sarcee]

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@OLDYELLR wrote:

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@Sarcee wrote:

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Huh? The money I paid into my balance is still money out of my pocket. It hasn't been 'spent' yet since no exchange has taken place. The balance is like a gift certificate, waiting to be spent on air time.

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Put it another way. You are like a millionaire with no liquid assets. Your money is all tied up if you want to purchase anything for cash. But you can still buy stuff on credit. Similarly, you can purchase another year (or whatever) PayGo access with $100 out of your balance, but you can't spend your accumulated balance any other way except by using air time, data, or sending and receiving texts.  The only difference in the analogy is that Rogers will cap your balance at $150 at the end of this year, so use whatever you can, or lose it. I'm not going to argue about the fairness of that. If you don't want to use your excess balance to renew for another year, you can go watch movies on your smartphone until it's gone.

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Lol....except as a millionaire my money would be tied up in things I've actually bought, acquired and am actually using. Unlike a Rogers balance.

[barndoor]

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@Sarcee wrote:

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The balance is like a gift certificate, waiting to be spent on air time.

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Sure, makes sense ... a limited time gift certificate whose terms you agreed to . Either you buy another gift certificate  at renewal time or you lose the remaining  value of the gift certificate  .... why wouldn't you trade in $100 worth of gift certificate instead of paying $113  in cash ? 

Isn't this all irrelevant anyway @Sarcee  ? Aren't  you going with the $10 /month T&T plan anyway ?  You should be able to just transfer your balance and  use it up at the rate of $10 a month  ... with that plan you just have to be sure your balance  is over $10  when you get to renewal time . 

[Sarcee]

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@barndoor wrote:

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@Sarcee wrote:

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The balance is like a gift certificate, waiting to be spent on air time.

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Sure, makes sense ... a limited time gift certificate whose terms you agreed to . Either you buy another gift certificate  at renewal time or you lose the remaining  value of the gift certificate  .... why wouldn't you trade in $100 worth of gift certificate instead of paying $113  in cash ? 

Isn't this all irrelevant anyway @Sarcee  ? Aren't  you going with the $10 /month T&T plan anyway ?  You should be able to just transfer your balance and  use it up at the rate of $10 a month  ... with that plan you just have to be sure your balance  is over $10  when you get to renewal time . 

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Rogers changed the terms, so neither I nor anyone else are in a position to agree to them.

Yes, I am leaning toward the $10. / month T&T plan. However, as I previously mentioned, the Rogers CSR told me my transferred balance would expire after 5 months.

[barndoor]

Aren't the only terms that Rogers has  changed  , how big a balance you  can carry and as I beleive  @BS pointed out terms and conditions  you originally  agreed to was 30 day  notification of change and they have given at least 10 months notice . 

And your balance  isn't too high anyway . 

I just called and asked as our balance is about $75 now  ... they try to confuse the issue with expiry dates  but when asked specifically  I was told the balance could be transferred and used up completely   over there . 

If they want to play games with the expiry  for you ...top up with $100 bucks at the end of the 5 months and that should extend your expiry and balance   to the point it is all used up anyway . 

And there I go violating the rules again, eh Bruce ... but if Rogers isn't going to supply staff that are willing to answer these questions  here where they can reach a lot of customers at once what do you do ? 

[RobTheGob]

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@barndoor wrote:

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@RobTheGob wrote:

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 In return for me purchasing $100 credit per year ($10 per month in the beginning) - they allowed me to access their system (without *much* cost - maybe the 911 fee?). 

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Yup that's right  ... it cost you $100 a year or $10  a month  to access their system  .... you have to give them that value from somewhere to renew  or they don't let you access the system  ... like I said  don't pay that $100 /yr or $10/month   for the system access and see how far you get with that free airtime they gave you .  

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No - a credit of $100 per year or a credit of $10 per month is NOT the same as a charging me the same amount to access their system... In the past - it was closer to me putting money in a bank account and agreeing to pay a charge for each cheque I write.

In the 15+ years I've been on Rogers Pay-As-You-Go, the only fee I've paid to access the system is a $0.75 911 fee...

[barndoor]

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@RobTheGob wrote:

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 In the past - it was closer to me putting money in a bank account and agreeing to pay a charge for each cheque I write.

In the 15+ years I've been on Rogers Pay-As-You-Go, the only fee I've paid to access the system is a $0.75 911 fee...

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How is that bank analogy  anywhere close to being comparable to this situation ?

You  said yourself you had to pay them  $100/yr  or $10/month   to use the system ....   but now

you say the only fee you paid  was the 911 fee .... that's not making a lot of sense to me  
 

[Sarcee]

Just to let folks know how my Rogers PAYGO cap max saga ended:

So after talking to a series of CSRs over the past few weeks, each of whom seemed to be giving me a slightly different option, I finally got a CSR who a) wasn't Filipino b) was able to offer me a reasonable option.

I ended up deciding to switch to the $10.00 / mth talk and text plan. With the expiry date being 8 months, instead of 5 (as told to me by previous CSRs).  And instead of the $10.00 coming off my credit card, it will come off my current balance, transferred from my talk all day plan (i.e. my balance was $82.00, so $10.00 from my balance for the next 8 months = $80.00). If my usage suddenly fluctuates upward, and I eat through my balance too fast, I can always top up at that point.

[barndoor]

Sounds fair to me .... but you'll have to spend more time on the phone  now to get your moneys worth  !  

[lmcjipo]

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@wleadie1 wrote:

lmcjipo:  you said "Rogers willing to refund the entire balance of my account and let me go elsewhere".  This afternoon, I spent over 15 min on the phone with an Office of the President rep, and they REFUSED to give me a refund when I explicitly asked.  Why is Rogers making private, SECRET deals with selected customers; that's UNFAIR!  And who is CCTS ?

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Sorry for the delay but since I switched to postpaid and don't have to worry about the $150 maximum balance, I don't often come onto this forum.

The person I dealt with at the Office of the President played hard ball with me as I mentioned and our phone call lasted over 60 minutes. What I wanted was fair to both Rogers and myself although as the representative stated to me, it isn't about what is "fair". Close to the end of our 60 minute call, she implied or seemed to offer a refund but I didn't think it was a firm offer since she phrased it as a question and I told her that I would accept the refund at this point only if I was able to port my number out and then get the refund. From memory, her question was "So would you be happy if we refunded you your entire balance and closed your account?" instead of saying something like "If you want, what we will do is close your account and give you your money back"

Some people mentioned that they got refunds earlier in the thread or maybe I misread what they wrote so I might be mistaken. During our call, without me mentioning refunding my balance, she mentioned it to me that there is no mechanism to refund prepaid account balances. I think during our call because I had topped up with $100 a few months prior to Rogers having sent me the "maximum $150 text", she mentioned she was willing to refund me a pro-rated amount of the $100 based on my last top up.

[lmcjipo]

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@wleadie1 wrote:

curious, who has the highest balance?  Mine is $498 ...

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Mine was significantly higher than $500. I took a screen capture for my records. Switching to a postpaid plan, I will have over 3 years of service assuming Rogers doesn't increase my plan's rate.