New Pay As You Go Maximum Balance

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Re: New Pay As You Go Maximum Balance


RobTheGob wrote

It was never "special treatment" - it was how the Pay-As-You-Go has worked since the beginning. In return for me purchasing $100 credit per year ($10 per month in the beginning) - they allowed me to access their system


So you've been averaging $100/year (or $120/year in the early days), while using very little airtime.  Using the "suspension" option from my balance, I've been able to average less than $75/year. Who's getting the better deal?

 

As stated previously, many people see the benefit in using money from their balance to "suspend" payments for a year. Other people do not.  The choice is yours, but if you prefer to spend more money (per year), while not making many calls, then that is certainly your prerogative.

 

http://communityforums.rogers.com/t5/Pay-as-You-Go/New-Pay-As-You-Go-Maximum-Balance/m-p/416221#M232...



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Re: New Pay As You Go Maximum Balance

There seems to be a lot of confusion here with some people over "accessing the system" and "air time". Prepaid is basically buying air time for a certain period. With Rogers it's for 30 days unless you buy $100 worth, which is good for 365 days. With 7-11 Speakout any prepaid amount is good for 365 days. That's the basic plan. There are also all kinds of hybrid plans now for fixed periods that don't run a balance and you get what you get until you've used up the "free" stuff. All the plans that run a balance will roll it over when you renew.  Choose whichever is best (except the original talk anytime plan, which is no longer available).  If you only need a phone for dire emergencies you don't need any plan because 911 calls from any phone are free whether your plan is expired or not.


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Posts: 43

Re: New Pay As You Go Maximum Balance


@OLDYELLR wrote:

There seems to be a lot of confusion here with some people over "accessing the system" and "air time". Prepaid is basically buying air time for a certain period. With Rogers it's for 30 days unless you buy $100 worth, which is good for 365 days. With 7-11 Speakout any prepaid amount is good for 365 days. That's the basic plan. There are also all kinds of hybrid plans now for fixed periods that don't run a balance and you get what you get until you've used up the "free" stuff. All the plans that run a balance will roll it over when you renew.  Choose whichever is best (except the original talk anytime plan, which is no longer available).  If you only need a phone for dire emergencies you don't need any plan because 911 calls from any phone are free whether your plan is expired or not.


I believe the 7-11 Speak Out uses the Rogers network. Do you happen to know if I switched to Speak Out, if they would transfer my PAYG plan balance?

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Re: New Pay As You Go Maximum Balance


@Sarcee wrote:



I believe the 7-11 Speak Out uses the Rogers network. Do you happen to know if I switched to Speak Out, if they would transfer my PAYG plan balance?


No, I can't imagine any carrier doing that. Why would they?  That's one good reason for keeping your balance low and renewing from it, so you don't lose much if you switch.


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Re: New Pay As You Go Maximum Balance


@RobTheGob wrote:

@BS wrote:


This game of let's make a deal gets tiresome, and because of forums like this one, people get to see what others got - even though technically we aren't supposed to report the details of conversations with reps.



"Technically" according to who?

 

As long as a person is part of the conversation (and not just overhearing it) - the same person is allowed to discuss the conversation with others. So I don't think any rules are being broken to discuss details of deals...


According to who - the terms of use of the forum.

 

You further agree and warrant that you shall not submit any content that:

...

In the terms of use note:

 

"contains reference to any moderator or community manager actions, including the reposting of all or any part of a private conversation with a moderator or community manager or of a communication with any Rogers employee;"

 

I may be misinterpreting, but what I am speaking of is any part of a private discussion with ... or a communication with any Rogers employee."

 

There is latitude given in what we post in many areas of the terms and sometimes we may get edited - example when we make reference to another company offer, but back to this one "technically", a moderator would be within the terms to edit out post of information between us and the Rogers employee.  Sure anywhere else, you can discuss it with, but there are terms of our use on this forum.

 

Just commenting.

 

Bruce

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Re: New Pay As You Go Maximum Balance

After being away from all discussion for almost a week, I was reading this whole thread and related threads and realized something.

 

I took some time to catch up on terms, and in particular, I spent some time with the Pay as You Go terms.

 

I can't find them at the moment, but there were two that stand out for me

 

The first was that the plan options, prices, etc can be changed at any time with 30 days notice.  As I read in an education piece from the CRTC, that it is important that we as consumers know and understand the conditions that we agree to use our services under.

 

The second is that any balances are non-refundable.  Other than that, they say nothing about what happens with balances.

 

So what we have here is that many are upset that 1. A change to a plan that has had many variations to how balances were dealt with, some known, some unknown (e.g., some didn't know they could cash in their balance to top up and for those who did know, they used them over time when it was beneficial to them)

 

Some used the roll over balances as an insurance of protected amounts of air time and usage costs for that unfortunate time where you suddenly are in need of large amounts - say like a car crash, or life crisis that required lots of time - it allowed you to do these out of the ordinary usage calls and not have to pay out of pocket during a difficult time.

 

There were many ways it appears that people have been using the plan offers and carry overs.

 

Many of these, it would appear were often not well communicated or the communication may have been so distance that they became a vague memory of the past.

 

In my case, when these changes came out, I had been thinking of moving from my post paid plan to prepaid because I barely use my phone anymore.  When this change came forward, the new plans are no longer beneficial to me, so I have begun to consider other options, but have stayed in touch with the discussion so that I can understand fully what people did with their plans, as some companies out there still offer similiar plans to the old models, and it helps me to understand my options.

 

So, what I see is that there has been a change in the plan models for existing customers - with 30 days notice, although the form of communication is not a reliable one for all customers.  Those customers who find out in March of this change, or later on and did not get communication, have options under the wireless codes requiring communication, and the terms of their previous contracts of 30 days notice.

 

But the reality is that Rogers, under the terms is allowed to unilaterally make these changes, and that any price, option, or condition can be changed by them, and we are free to try to negotiate how these are applied, and some have been able to do this and various options have been offered, some accepted, some not, some customers leaving, and various other approaches.  Some choose to rant, and I don't have a problem, I believe that ranting, along as it is within the terms of the forum is good for the soul and helping us to come to a decision of how to move forward, but I have learned over the years, the hard way, that sometimes, my rant gets me in trouble when I step outside of the terms of the forum.

 

So each involved in this have their own opinion, their own circumstances, and their own decisions on how to go forward. 

 

The thread has also highlighted the realities, which has been good for me to think about, about how I respond to automated recordings and extension choices from all companies, and how to learn to use these effectively and @57 has a very valid point - that we need to wait it through to the end, and probably do it a few times before we can learn the most effective way to use the choice options to meet our immediate need.  I also have learned from the exercise that sometimes we can comment and find someone to bring our concern to and sometimes, our suggestions lead to a change in the design, or at least as I am beginning to see, much improved FAQ's in many areas based upon the feedback from customers from here and all the channels of communication.

 

So, what do I see as the reality - each person needs to understand the options in front of them given the formal reported changes of the change to 150.00 max at the end of the year, and the change in March, as well as the new range of plans and options now being offered.

 

But the fact that Rogers had the right to make the change and they had to give 30 days notice is a reality of the conditions, which whether we knew it or not, we accepted once we agreed to use the plan.  As long as the original terms were given to us, each time a change was made we had to be notified, and if we used the services, we have accepted the terms.

 

So, I am going to leave this discussion and wish all the best in trying to arrange an implementation of the new rates and conditions for pay as you go plans and it appears that there are some who have had success at varying levels by attempting to discuss the options that Rogers is willing to give to each individual situation.  I have to acknowledge that whether we like the change or not, they have in general attempted to listen and give flexibility, but the bottom line is the plans as we knew them (I used to be on them too), are gone and once we get a final agreement on how we and they go forward, we will be under new terms and conditions, and the reality is that Rogers could have just gone with what they put out there, but in my opinion, they have listened and been flexible.

All the best everybody in negotiating how this change is implemented, or deciding to move on, or just accept it as is.  It is all a choice.

Sincerely,  Bruce

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Re: New Pay As You Go Maximum Balance


@OLDYELLR wrote:

@Sarcee wrote:



I believe the 7-11 Speak Out uses the Rogers network. Do you happen to know if I switched to Speak Out, if they would transfer my PAYG plan balance?


No, I can't imagine any carrier doing that. Why would they?  That's one good reason for keeping your balance low and renewing from it, so you don't lose much if you switch.


Lol...yet I still lose money if I use my balance to renew.

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Re: New Pay As You Go Maximum Balance


@Sarcee wrote:



Lol...yet I still lose money if I use my balance to renew.


"Losing" money out of your balance, which has already been spent and taxed and you're not likely to use again, is not nearly as bad as paying money plus tax out of your pocket.  Smiley Tongue


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Re: New Pay As You Go Maximum Balance


@OLDYELLR wrote:

@Sarcee wrote:



Lol...yet I still lose money if I use my balance to renew.


"Losing" money out of your balance, which has already been spent and taxed and you're not likely to use again, is not nearly as bad as paying money plus tax out of your pocket.  Smiley Tongue


Huh? The money I paid into my balance is still money out of my pocket. It hasn't been 'spent' yet since no exchange has taken place. The balance is like a gift certificate, waiting to be spent on air time.

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Re: New Pay As You Go Maximum Balance


Sarcee wrote:

Huh? The money I paid into my balance is still money out of my pocket. It hasn't been 'spent' yet since no exchange has taken place. The balance is like a gift certificate, waiting to be spent on air time.


Put it another way. You are like a millionaire with no liquid assets. Your money is all tied up if you want to purchase anything for cash. But you can still buy stuff on credit. Similarly, you can purchase another year (or whatever) PayGo access with $100 out of your balance, but you can't spend your accumulated balance any other way except by using air time, data, or sending and receiving texts.  The only difference in the analogy is that Rogers will cap your balance at $150 at the end of this year, so use whatever you can, or lose it. I'm not going to argue about the fairness of that. If you don't want to use your excess balance to renew for another year, you can go watch movies on your smartphone until it's gone.


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