@Sarcee ...
Here is a deal they supposedly gave someone here .... message 132 in this thread ...
Just called and wanted to share in hopes it helps some of you.
1) Got to keep my $0.01 evenings and weekends anytime $0/month plan you have to call before March 2018 to avoid getting switched to the $10 month plan. Note I've had this plan since 2002
2) Extended expiry date to May 2019 with no effect on $150 limit until then and did not get $100 deducted to extend expiry
Overall very pleasent and quick call less than 1 min wait and done in 5 mins is almost as if the media attention has made them not fight back on this. Although please note the first option was offered is to spend $100 from my balance to renew for 1 year "
1) Got to keep my $0.01 evenings and weekends anytime $0/month plan you have to call before March 2018 to avoid getting switched to the $10 month plan. Note I've had this plan since 2002
2) Extended expiry date to May 2019 with no effect on $150 limit until then and did not get $100 deducted to extend expiry
Overall very pleasent and quick call less than 1 min wait and done in 5 mins is almost as if the media attention has made them not fight back on this. Although please note the first option was offered is to spend $100 from my balance to renew for 1 year "
After seeing this deal I certainly have no idea why they won't allow you to just transfer your balance and use it up on a ten dollar flat rate plan . They basically gave this person a free year and a half AND let them keep their balance over $150 .
So basically a gift of $150 it would seem . And still keep their balance to use up . Sounds like you'd be happy to just move to a more expensive plan (read ...more beneficial to Rogers) and use up the balance you have on the new plan and they say no ? Just rediculous !! 
I'm sure you'd be tickled if they gave you an extra $100 to though .... 
@BS wrote:
Who would have thought that there would be so many ways to view the uses of a phone meeting needs and how to protect for your definition of an emergency.
There in lies the challenge of a poorly communicated and very dramatic change for a service that meets such a wide range of needs. Now imagine if Rogers communicates to discuss our individual needs. No wonder the offers are all over the map
Whoa @BS , please don't go making this sound way more complicated than it really is .... that tends to give Rogers an out on this .
What we are seeing here is as simple as varying use levels and therefore varying points at which maximal benefit per customer is achieved. Whether the focuse is on cost per minute or cost per year is basically irrelevant in the bigger picture . The issue is as simple as somebody made a boo boo in the first place in allowing a balance to be carried forward . Its as simple as different use levels have resulted in varying amounts of balance being left in limbo. . . Surely their are enough smarts up there that they could have come up with a fair and consistent approach to this so they didn't end up with an example like I posted above for Sarcee .
I look at that and think .... I was on the same plan where the heck is my freebie for being a customer here. The simplest and best solution they could have come up with IMO is to have said oops ,sorry ,we made a mistake in trying to cap your balance.... you can keep your high balance and do whatever you want with it within the parameters of the plan ... just like all the rest of us have done . That leaves it up to the customer as to what they want to do with that big pile of airtime they have so carefully squirreled away. Then everyone is treated the same and everyone has been governed by the terms of their contract . After all that seems to be the way all the other plans seem to work . 
@Sarcee : I've seen various dates for various people. Here's a copy of the text that I requested. This was sent to me by e-mail after a phone conversation in early January, at which time I requested to stay on my existing Anytime plan:
Rogers service msg: Starting on <DATE> and each month after that, your monthly top up will go towards our $10 Talk & Text plan that will give you 50 anytime local minutes and 50 text messages instead of being charged for every minute or text you use. For more details about the plan see rogers.com/payasyougo . This change is made in accordance with the CRTC Wireless Code. To go back to what you currently have or to cancel your prepaid service, reach us at rogers.com/contactus .
As you can see it says "Date", which probably varies depending on your individual billing date. I've seen dates for February and March, so if you don't want to switch, I suggest you call right away.
@57 wrote:
Rogers service msg: Starting on <DATE> and each month after that, your monthly top up will go towards our $10 Talk & Text plan that will give you 50 anytime local minutes and 50 text messages instead of being charged for every minute or text you use. For more details about the plan see rogers.com/payasyougo . This change is made in accordance with the CRTC Wireless Code. To go back to what you currently have or to cancel your prepaid service, reach us at rogers.com/contactus .
It could be noted from this that it would seem to be specific to those making monthly top ups ....if @Sarcee has been using the annual top up does it apply ?
According to the CSR I talked to those on the annual payment protocol are not being automatically switched to the ten month plan .
But ....no one from Rogers who monitors these posts seems willing to give a confirm or deny as to that particular detail so you may want to err on the side of caution and call in .
@hghf : If you were on the "Anytime" plan, you were perhaps automatically migrated to the new plan. See points 3, 4 of the following post and further discussion in that thread:
http://communityforums.rogers.com/t5/Pay-as-You-Go/Pay-As-You-Go-plan-changes/m-p/413623#M2018
If you wanted to remain on the Anytime plan, you'll need to call very soon to get this change reversed. The grandfathered Anytime "rolled over" any unused money in your account if you kept up your payments. With the new plans, the money doesn't roll over, you just pay per month. Of course there are benefits either way depending on your talk/text pattern. PAYGo plans are outlined in the link below.
@hghf wrote:Today Rogers added a 10 dollar plan into my prepaid account, it includes unlimited text and talk weekends and evenings.
Wow ...didn't you just sit on a horse shoe .
Isn't that normally a $25 / month plan they just gave you for $10 . You sure there is no catch somewhere ? 
@barndoor wrote:Isn't that normally a $25 / month plan they just gave you for $10 . You sure there is no catch somewhere ?
I wonder if he forgot the word "local", which is available with the $180/year plan (and was $120 last year...)?
https://www.rogers.com/web/content/wireless-products/paygo_promotions_monthlydiscount
It'll be interesting to hear more details from @hghf
@Sarcee wrote:
Normally I pay $100. for a year. When I pay to top up (whatever amount), the money I spend goes towards air time.
No you pay 100 plus taxes and that is money you also had to pay income tax on ... so potentially $130 -$150 depending on your tax bracket and where you live . There is no tax when you use part of your balance .
As we said before that is lovely if you can use that airtime but if you don't use it what are you going to do with a big balance ?
The thing I don't like about their presentation is that they make it sound like they are giving you a big deal .. and it's not ...it's just another way to use your phone. in my case can take their big deal to extend the expiry and then two months later will have to turn around and ad more money to my balance ... From my point of view all this does is give the CSR's more calls to answer .... and they still haven't fixed the _ _ _ _ _ _ _ menu on the number they are advertising to make it user friendly.
-
70590 views
-
88 Likes
-
-
