I am a Rogers pay as you go customer using a Nokia Lumia 635 windows phone. There is a sports app I have subscribed to twice in the last year paying using my pay as you go balance to make purchases. Now I get a message saying my account is not set up to make in store purchases and that I need to contact Rogers to have it set up. Just wondering if anyone knows what I should do. I contacted the creator of the app and he directed me to Microsoft support team but I don't think Microsoft has the answer. It has to do with Rogers and not being able to pay using my pay as you go account which I have done fine in the past. Help would be much appreciated Thanks
Re: MAKING APP PURCHASES WITH PAY AS YOU GO ACCOUNT
Thanks for replying
My only option of payment is through my Rogers pay as you go account balance. I added a $20 phone card to make the purchase a few days ago. I don't use the other methods of payment like credit/debit or prepaid gift cards. My apps store is up to date and I even uninstalled and reinstalled the app. I have not changed anything with my phone settings or with my Rogers account which is why I don't understand why the transaction can't be made. I took a screenshot of the message but can't attach it here. Any other ideas?
Have you reached out the Pay as You Go support yet? Please dial 1-800-575-9090, after confirming the language, Press 4, and then Press 4 again. At the end of the third menu, press 1 to reach an agent quickly.