Interact payment to rogers.com instead of rogers wireless

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I've Been Here Awhile
Posts: 2

Interact payment to rogers.com instead of rogers wireless

Hi,

I was trying to top up my payment for my pay as you go plan, but accidently hit the "make a payment" on the main page of myrogers. 

I check my bank invoice and it says it is paid to rogers.com, but it does not show up on my pay as you go balance. Then I went through the ordinary payment which is paid to rogers wireless, and the top up is sucessful. 

Right now I am confused where did my first payment go and how can I retrieved it back.

 

Have a good day!

 

 

***Edited Labels***

 

 

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Retired Moderator
Retired Moderator
Posts: 624

Re: Interact payment to rogers.com instead of rogers wireless

Hi @AoooTTo

 

Welcome to the Community Forums! Smiley Happy

 

Can you verify the account number you made the payemnt? Do you have other services with Rogers on your profile?

 

 

@RogersPrasana

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I've Been Here Awhile
Posts: 2

Re: Interact payment to rogers.com instead of rogers wireless

Hi there,

 

My account number that I made the payment . Unfortuantely I don't have any other services with rogers. 

 

Thank you for your quick reply. 

 

 

Highlighted
Retired Moderator
Retired Moderator
Posts: 390

Re: Interact payment to rogers.com instead of rogers wireless

Hello @AoooTTo,

 

 

Since the Community Forums is a public place, details about your account information should be discussed privately.

 

I will have @CommunityHelps reach out to you via private message, so we can look into this further Smiley Happy.


Cheers,

RogersCilio