How to view your PayGo call history

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Retired Moderator
Retired Moderator
Posts: 7

Re: How to view your PayGo call history

Hi @lucius_901,

 

Thank you for reaching out to our Community Forums.

I can certainly understand your frustration if you are unable to view your usage anymore.

 

Our Pay As You Go basic instructions are available here.

 

If you are still having issues, please contact our Pay As You Go team :

 

1-Dial: 1-800-575-9090 

2-Wait for language selection to finish

3-Press option 4 for “General information”

4-Press option 4 to “Contact Rogers”

5-Press option 1 to reach a live representative quickly

 

Thank you,

RogersLynne

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I Plan to Stick Around
Posts: 15

Re: How to view your PayGo call history

Yeh, I just tried this and you're right. When I try to access my PayGo bill and such it goes to my HiSpeed Internet a/c billing. And shows the bill from last December, to boot!
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I Plan to Stick Around
Posts: 33

Re: How to view your PayGo call history

Where can I find my list of recent calls and SMS messages on this new terrible difficult to navigate site of Rogers?

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I Plan to Stick Around
Posts: 33

Re: How to view your PayGo call history

I followed the instruction but I only get the attached screen.

There is a "Check your usage" there but this is not a link.

I simply do not know what to do next.


Rogers Screen

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I'm a Senior Advisor
Posts: 3,632

Re: How to view your PayGo call history

Did you read this post?

http://communityforums.rogers.com/t5/forums/forumtopicpage/message-uid/344834#U344834


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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I've Been Here Awhile
Posts: 2

Re: How to view your PayGo call history

I do not know if rogers has changed this. I followed the steps here and got this with my paygo phone under bill & payment and no way to see my history.

 

No invoices were found. If you are a new Rogers customer your first invoice will be posted at the end of your billing cycle. If you're an existing customer and your bill is not displayed, please select another account # from the drop-down menu.

 

can anybody please help?

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I've Been Here Awhile
Posts: 2

Re: How to view your PayGo call history

To help anybody who may have got the same issue, I found the way in the thread this works:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/MyRogers/page/2/thread-id/2722

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I Plan to Stick Around
Posts: 33

Re: How to view your PayGo call history

I am still not able to view my list of recent calls and SMS messages. The explanations given at those links, I was told to read, do not help.

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I've Been Around
Posts: 1

Re: How to view your PayGo call history

Where do you find the account # of your pay as you go phone? I always top up online so I only know the phone number.
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I'm a Senior Advisor
Posts: 3,632

Re: How to view your PayGo call history


@Boomerang1 wrote:
Where do you find the account # of your pay as you go phone? I always top up online so I only know the phone number.

When I sign in to MyRogers I get a popup with my Cable account number and my Paygo account number, and I have to chose one or the other. Then, when I click Profile & Settings, half way down the page there is a dropdown to choose one account number or the other. There is also a link ADD/REMOVE ACCOUNTS and when you click that, it shows our account numbers.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario