Thank you for reaching out to our Community Forums.
I can certainly understand your frustration if you are unable to view your usage anymore.
Our Pay As You Go basic instructions are available here.
If you are still having issues, please contact our Pay As You Go team :
2-Wait for language selection to finish
3-Press option 4 for “General information”
4-Press option 4 to “Contact Rogers”
5-Press option 1 to reach a live representative quickly
Where can I find my list of recent calls and SMS messages on this new terrible difficult to navigate site of Rogers?
I followed the instruction but I only get the attached screen.
There is a "Check your usage" there but this is not a link.
I simply do not know what to do next.
I do not know if rogers has changed this. I followed the steps here and got this with my paygo phone under bill & payment and no way to see my history.
No invoices were found. If you are a new Rogers customer your first invoice will be posted at the end of your billing cycle. If you're an existing customer and your bill is not displayed, please select another account # from the drop-down menu.
can anybody please help?
I am still not able to view my list of recent calls and SMS messages. The explanations given at those links, I was told to read, do not help.
Where do you find the account # of your pay as you go phone? I always top up online so I only know the phone number.
When I sign in to MyRogers I get a popup with my Cable account number and my Paygo account number, and I have to chose one or the other. Then, when I click Profile & Settings, half way down the page there is a dropdown to choose one account number or the other. There is also a link ADD/REMOVE ACCOUNTS and when you click that, it shows our account numbers.