Does calling voicemail count towards my used minutes?

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I'm a Trusted Contributor
Posts: 766

Re: Does calling voicemail count towards my used minutes?


@OLDYELLR wrote:

That is why, if you have the basic PayGo for occasional use to save money, you should disable voicemail or it will quickly deplete your balance.


Absolutely  .... but it must be frustrating for some if other companies don't double dip like that and the only info posted  on the Rogers website  is  post paid plan information  that uses a protocol similar to everyone else .  The other prepaid company I use, I can call in to retrieve messages for nothing from my landline as well as no airtime charge for messages left  ... no mention of that here either that I can find  ... just seems baffling sometimes . smileywink:

I'm Here A Lot
Posts: 6

Re: Does calling voicemail count towards my used minutes?

Try to figure out my pay-as-you-go smartphone. when I look into my settings, the voice mail number is a +1 416 XXX XXXX , but I am in BC an have +1 250 XXX XXXX?! When I call this# and put then as requested my number, it tells me that this is not a registered voicemail... I called 1 800 575 9090  to figure out what's going on. The CSR made sounds like he just woke up, then he asked me" you want me to activate your voice mail?" No, I would like to know why I have to - most likely - pay LONG DISTANCE when I call my own voice mail.... Do you have maybe a 1 250 number? I told him to not to activate anything so far. I just would like to know why is - when you look into the settings - in the SIM-info under voicemail on differenct ROGERS sims (used in BC) the same +1 416 XXX XXXX number? Calling Rogers on 1 800 575 9090 pushes me almost always off the edge and gets me close to a cardiac arrest, just to get to a 'real' person, and only every other time there is somebody friendly and knowledgable on the other end of the line, who understands, that usually customers are not 'highly trained' Rogers people. If there is a 1 250-or local number for retrieving my voice mail, I still would like to wait with activation, just in case the telemarketer calls are starting with my new #, like they did with my old one, where I had to deactivate my voice mail because of telemarketers leaving 'empty clicks' on my voicemail and I had to pay a second time for listening to these 'clicks'. Sorry, but I am so mad at the moment, it is not necessary for me to have a "plan", pay-as-you-go serves me very well for years, but I lost just now almost 4$ for calling my voicemail, which is anyhow not active.... DUH? So I pay for that. Sorry for that rant, it is exhausting dealing with ROGERS. There are some very good people answering the phones, and some VERY BAD ones. Unfortunately, you can never ever talk to a 'good' person a second time, one has to go through the same hassle over and over again. 

I'm a Trusted Contributor
Posts: 766

Re: Does calling voicemail count towards my used minutes?

Do the first few posts in this thread answer your questions ?       http://communityforums.rogers.com/t5/Pay-as-You-Go/Cannot-set-up-Pay-As-You-Go-Voicemail/td-p/286706     

 

Why doesn't Rogers provide a bit more complete  information on how things work  rather than having to search here to find out what experience others have run into  ....

 

I see when I went to  the how to section written by Rogers Darrel .... there is no mention of paying long distance to retrieve voicemail  yet I have seen it mentioned in several other spots.  So which is it ... or do  you have to  call the special toll free number to  not have to pay long distance ? 

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Posts: 1,487

Re: Does calling voicemail count towards my used minutes?

 

Hello, @PayGoUser

 

Thank you for posting your concern in the Community. Certainly, we strive to provide an excellent experience everytime you reach out to us, however, at times we may disappoint. I would be upset as well if I have received such service. I appreciate your patience.

 

The voicemail retrieval number is based on the region/node your phone number is registered. You don't have to manually dial that number to retrieve a voicemail, you just need to hold "1" key for about 3 seconds to retrieve the voicemail.

 

I'm wondering if your phone was in use in Ontario, hence, the +1 416 voicemail retrieval number. Usually, when you insert the SIM and go through the setup process, the accurate voicemail retrieval is programmed automatically on your phone.  Please try rebooting the phone, it should get the voicemail retrieval number allocated to the Western region and it may not be + 1 250 number. As for the charges you would pay your regular local air time. 

 

If you still see the +1 416 number after the reboot, you have to reach out to Pay As you Go support so that they activate your voicemail and push the retrieval number or walk you through the add the correct number. 

 

Regards,

RogersMoin

 

 

I'm a Trusted Contributor
Posts: 766

Re: Does calling voicemail count towards my used minutes?

"PAYGO: FAQ’s

 

 

How am I charged for Voicemail on my Pay As You Go account?

 

Voicemail is available with no monthly fee on the Pay As You Go service. Airtime charges (plus long distance and/or roaming where applicable) apply for messages left in your Pay As You Go voicemail and for checking your Voicemail messages. Airtime charges apply if you call a number and a voicemail service answers.

 

 

Am I charged if someone leaves me a voicemail on my Pay As You Go phone?

 

Yes - you are charged for each voicemail received at your local airtime rate (which varies according to your price plan). Plus, you are charged to listen to your voicemail at the local airtime per minute rate.   "

 

Does this mean that there are two different paygo voicemails  ?  

I'm Here A Lot
Posts: 6

Re: Does calling voicemail count towards my used minutes?

this is all non sense, apparently you did read my post only partially. I do have A NEW PHONE, it is A NEW SIM CARD, and it shows the same number for THE OLD SIM CARD.  I cancelled for my old phone# the voice mail, years ago...Please read my post again.

This below is what I see today. What a rip-off. And the 778-xxx-xxxx call is not even possible, because my voice mail is not initialized. (as I called that 778# from my home phone, additional it is also considered LD, beause I was told to dial again with 1 infront, hence LD). I DO NoT WANT MY VOICE MAIL ACTIVATED yet, because the rip-off

06/10/2017 14:43 $0.45 (778) xxx-xxxx Voicemail received Local Call  
06/10/2017 14:16 $0.00 225 Outgoing Call LD Call  
06/10/2017 14:15 $0.95 (416) xxx-xxxx Outgoing Call LD Call  
06/10/2017 14:08 $0.95 (416) xxx-xxxx Outgoing Call LD Call  
06/10/2017 14:07 $0.95 (416) xxx-xxxx Outgoing Call LD Call  
06/10/2017 14:06 $0.95 (416) xxx-xxxx Outgoing Call LD Call
I'm Here A Lot
Posts: 6

Re: Does calling voicemail count towards my used minutes?

oh, btw... I DID contact Rogers support and got very upset, please read my post again... MAN! That's why I posted here in the community-forum... Rogers is Rogers is Rogers is Rogers.... I'm so fed-up

I'm Here A Lot
Posts: 6

Re: Does calling voicemail count towards my used minutes?


@barndoor wrote:

@OLDYELLR wrote:

That is why, if you have the basic PayGo for occasional use to save money, you should disable voicemail or it will quickly deplete your balance.

 

 


Absolutely  .... but it must be frustrating for some if other companies don't double dip like that and the only info posted  on the Rogers website  is  post paid plan information  that uses a protocol similar to everyone else .  The other prepaid company I use, I can call in to retrieve messages for nothing from my landline as well as no airtime charge for messages left  ... no mention of that here either that I can find  ... just seems baffling sometimes . smileywink:


I know who you mean, "barndoor". And they don't charge for incoming texts. But, I don't use TEXTING. Maybe 10 times within many years of use pay-go. They offer now also DATA, though, I checked their coverage and I am not sure if I want to spend even 100/yr and then be somewhere and have no reception. I don't use my phone all the time, but when I use it, it's usually important.

That "oldydweller" post does not apply for me, because I still did not activate my voicemail, I am just checking my options. If anyone would read a whole post, would be awesome.

 

I'm a Trusted Contributor
Posts: 766

Re: Does calling voicemail count towards my used minutes?

@PayGoUser  ....My understanding of the situation from previous posts  by Rogers staff  is that you have what I would call  partially engaged   voicemail  ... which means  you either  need to call and tell them to "deactivate it "  or "activate it" .  To tell them not to activate it  gives them grounds to claim ambiguity and misunderstand .

If  you "activate it"  I would suspect that you would get  a local to your phone voicemail box  so you could retrieve  messages via a local  call  ... I don't know if at some point  there would be long distance charges or not  ....they haven't cleared that up in regards to my previous question .  Smiley Sad

 

And if you don't call in and "deactivate"  it   ...you will remain in the partially engaged scenario where they will bill you if someone calls  and gets the message that your voicemail is not active .   A money grab  basically  because why not just have it deactivated right off the bat and call in if you want it activated for use .  Sounds like you have to call in for sure either way with their current protocol  ..... Hmmm.... that might  reduce the load on the Csrs if you only called if you wanted it . Smiley Wink

 

To each their own I guess on the texting   ... 90% of my communication via cell is by text  ... it is its own no fee voicemail ...doesn't have to be answered immediately ,  no long distance  charges  ,  relatively quick if you keep the messages brief , the only downfall is I have a slideout keyboard  and I don't know what I 'm going to do when it fails .. they don't seem to make them anymore  ... I haven't tried a touchscreen yet  that didn't exacerbate fat finger disease .  Smiley LOL

I've Been Around
Posts: 1

Re: Does calling voicemail count towards my used minutes?

how do I de activate my voicemail