Does calling voicemail count towards my used minutes?

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I've Been Here Awhile
Posts: 2

Does calling voicemail count towards my used minutes?

I bought the 100min a year voice Pay As You Go plan which I believe comes with voicemail.  If I call in to set up my voicemail or check it does that count against my 100 minutes of voice?

 

 

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Moderator
Moderator
Posts: 1,983

Re: Does calling voicemail count towards my used minutes?

Good day @phoneq,

 

Thank you for your post and Welcome to the Forums! Smiley Wink

 

To answer your question; Yes, you will be charged, or airtrime will be deducted from your plan, whenever you dial in to your voicemail to retrieve your messages.

 

Same thing goes in the case where someone would leave you a voicemail. If you have not activated your voicemail box, but it has been added to your line as a feature, you will still get charged when someone calls you and gets the automated message saying that your voicemail isn't active.

 

If you do not want to get charged per minute every time someone leaves you a voicemail, or whenever a message is retrieved, you can request the deactivation of your voicemail feature. You simply have to let a Pay as you Go representative know that you wish to bring this modification to your service. Please contact them at 1-800-575-9090

 

Hope this helps!

 

RogersMaude

I've Been Here Awhile
Posts: 2

Re: Does calling voicemail count towards my used minutes?

Thanks.  I've got a couple more questions.

 

"...you will still get charged when someone calls you and gets the automated message saying that your voicemail isn't active."

Does that mean if someone leaves me a voicemail that's, say, two minutes long, two minutes are deducted from my yearly 100?

 

"If you do not want to get charged per minute every time someone leaves you a voicemail.."

By charged you mean minutes deducted, right?

 

I just called my number.  It didn't go to voicemail and nothing picked up to tell me voicemail wasn't initialized.  What does that mean?

Moderator
Moderator
Posts: 1,983

Re: Does calling voicemail count towards my used minutes?

Hello again @phoneq,

 

I apologize for the confusion when I used the word "charged". If your plan allows you 100 minutes per year, it will deduct minutes from your airtime package and will only "charge" when you run out of the minutes allowed in your plan.

 

If someone leaves you a two minutes voicemail, yes, they will count towards your yearly allowance.

 

If you called "yourself" and you did not hear your greeting or did not get a message saying that your voicemail is not active, it simply means that it was not added as a feature. It is often the best thing to do and I know a lot of other users have shared with the Community that it's what they chose too.

 

RogersMaude

 

 

I'm a Senior Advisor
Posts: 3,480

Re: Does calling voicemail count towards my used minutes?

All air time used is deducted from your balance. If you're using PayGo to save money, cancel the voicemail.

 

How did you "call yourself"? It won't work calling from your cellphone, only your landline or another phone.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Around
Posts: 1

Re: Does calling voicemail count towards my used minutes?

I have the pay as you go unlimited text, evening & weekend talk plan. I haven't set up my voicemail yet.  My question is if a call during the day goes to voicemail will I still be charged for a call even though I didn't actually answer it?

I'm a Trusted Contributor
Posts: 766

Re: Does calling voicemail count towards my used minutes?


@RogersMaude wrote:

Good day @phoneq,

 

Thank you for your post and Welcome to the Forums! Smiley Wink

 

To answer your question; Yes, you will be charged, or airtrime will be deducted from your plan, whenever you dial in to your voicemail to retrieve your messages.

 

Same thing goes in the case where someone would leave you a voicemail. If you have not activated your voicemail box, but it has been added to your line as a feature, you will still get charged when someone calls you and gets the automated message saying that your voicemail isn't active.

 

If you do not want to get charged per minute every time someone leaves you a voicemail, or whenever a message is retrieved, you can request the deactivation of your voicemail feature. You simply have to let a Pay as you Go representative know that you wish to bring this modification to your service. Please contact them at 1-800-575-9090

 

Hope this helps!

 

RogersMaude


Good solution  ... but it doesn't seem to address whether  you are charged for the airtime  of leaving a voice mail on a properly functioning system  .  

 

Also for someone like @trkychsr will  he/she be able to retrieve voicemails  at no charge  during his evening and weekends free local calling time frame?

 

 

I'm a Trusted Contributor
Posts: 766

Re: Does calling voicemail count towards my used minutes?

After repeated searches I found this in Rogers  "help and support "  so I can only asume that it is current. 

 

from Rogers website : 

 
" What am I charged for checking or receiving voicemail messages?

When you access your voicemail from your wireless phone, airtime rates, based on your monthly plan, will apply.

If you access your voicemail from outside of your outgoing local calling area while in Canada, you will be charged applicable airtime, plus long distance.

If you access your voicemail while roaming, you will be charged the roaming rates that apply to the country to which you have travelled.

Mobile-to-Mobile calling does not include calls from your wireless phone to your voicemail box.

No charges apply when a message is left for you.  "

 

Maybe someone from Rogers can confirm if this  page from the Rogers website is actually the way Rogers prepaid voicemail works   ? 

 

I'm a Trusted Contributor
Posts: 766

Re: Does calling voicemail count towards my used minutes?

So, pay as you go people are second class customers yet again it seems  ... the information posted above is incorrect.

 With pay as you go voicemail you pay airtime to receive and you pay airtime  to retrieve a voicemail .  But, if you have something like the $120 free evenings and weekends plan and you call in to retrieve your  messages during your free calling period  you will not be charged for that airtime ... as long as it is a local call  . 

I'm a Senior Advisor
Posts: 3,480

Re: Does calling voicemail count towards my used minutes?

That is why, if you have the basic PayGo for occasional use to save money, you should disable voicemail or it will quickly deplete your balance.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario