Data Day Pass doesn't work on HTC Desire C

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I Plan to Stick Around
Posts: 11

Data Day Pass doesn't work on HTC Desire C

Hi,

 

I have been a Rogers Prepaid customer for several years and have been using a Nokia C3. I recently received an HTC Desire C from a family member who also used it with a Rogers Prepaid account. I put the sim card from my Nokia into the HTC and everthing worked fine until I purchased a Data Day Pass over my wifi connection. When I moved out of my wifi zone I was not able to connect to any websites or data services. Settings>Mobile Data is On and it says "Connected", but I can't access any data services like Facebook, Gmail, Google Play Store, etc. 

 

When I put the sim back in the Nokia the data works fine. Unfortunately, accessing websites on the Nokia is a PITA so I would like to buy a newer, unlocked phone so I can have better access to mobile data services with a monthly Data Pass, but I don't want to spend money on a new phone if I can't get it working on the HTC.

 

Any suggestions to get mobile data working on the HTC? I searched the web and saw one recommendation to do a soft reset, but that didn't work. I've also turned the phone on and off serveral times. 

 

There are no Rogers stores in my area, and the only place I might get local support is Best Buy, but I doubt they would be much help since I'm a prepaid customer.

 

Thanks.

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Retired Moderator
Retired Moderator
Posts: 624

Re: Data Day Pass doesn't work on HTC Desire C

Hi @streetcore

 

Thanks for posting Community Forums! Smiley Happy

 

Have you checked the APN setting for the device?

 

You can view the How To here.

 

 

@RogersPrasana

View solution in original post


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Highlighted
Retired Moderator
Retired Moderator
Posts: 624

Re: Data Day Pass doesn't work on HTC Desire C

Hi @streetcore

 

Thanks for posting Community Forums! Smiley Happy

 

Have you checked the APN setting for the device?

 

You can view the How To here.

 

 

@RogersPrasana

View solution in original post

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I Plan to Stick Around
Posts: 11

Re: Data Day Pass doesn't work on HTC Desire C

Thanks for your response. There is an APN on the HTC called Rogers Internet and the APN is rogers-core-appl1.apn, but most of the fields are "Not Set" and they're greyed out so I can't edit them. I'll try creating a new APN following the instructions for Non-LTE devices and report back. 

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I Plan to Stick Around
Posts: 11

Re: Data Day Pass doesn't work on HTC Desire C

It appears to be working now that I have setup the new APN. I just bought another Data Day Pass and will try it out with the HTC before deciding whether to upgrade to a new phone or not. 

 

Thanks very much!