Cant get my 4 digit top up pin

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Retired Moderator RogersHassam
Retired Moderator
Posts: 571

Re: cant get my 4 digit top up pin



You can try. I apologize as I do not have much knowledge regarding prepaid. As mentioned before, please call the number provided. 




I've Been Around
Posts: 1

Re: cant get my 4 digit top up pin

Default Account Pin for Pay As You Go Account


I bought a pay as you go phone, registered it, but never set an account pin. Now I'm trying to set up an account on myRogers and I can't link the account because I don't have a pin. What is the default account pin? I've tried 0000, 1234, 4321, and the last four digits of my phone number.

I'm a Trusted Contributor
Posts: 706

Re: cant get my 4 digit top up pin

Calling the pay go people will likely get you the quickest and most effective response.  Nobody here seems to be able to do anything that s related to your account .   

I've Been Around
Posts: 1

Re: cant get my 4 digit top up pin

This morning, at 1 AM, I received an e-mail telling me my prepaid account was activated. It also told me my phone number, confirmation number, and that I would receive an SMS notifying me of my account PIN. It's been 8 hours already, and I still can't activate a MyRogers account because of it! Is there another way that I can find my PIN?

Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: cant get my 4 digit top up pin

Hey @raymondcrwang,


Thank you for posting and welcome to the Community Forums.


During activation, your PIN # is the last 4 digits of the SIM card


Alternatively, you can call into the Pay As You Go department at 1-800-575-9090, follow the steps, and enter an incorrect pin 3 times.  The automated system will then prompt to enter your Date Of Birth or the whole SIM Card number.


Hope this proves helpful to you.



I've Been Around
Posts: 1

Re: Cant get my 4 digit top up pin

I do not know my 4-digit topup pin. What do I do?

Resident Expert
Resident Expert
Posts: 2,175

Re: Cant get my 4 digit top up pin

@tianna3 : Did you try the steps outlined in post 25 of this thread - the one above yours?  Or post 17 of this thread. These of course assume you have access to a phone.

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