Cant get my 4 digit top up pin

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taje
I've Been Around
Posts: 1

Cant get my 4 digit top up pin

does anyone know where I find my 4 digit passcode when setting up my pay as you go phone account?

 

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RogersMaude
Moderator
Moderator
Posts: 2,332

Re: cant get my 4 digit top up pin

Good day @Ragdoll59290 @Gdkitty ,

 

I just wanted to add my input in regards to email support.

 

If you have already contacted our Customer Service and could not come to a satisfactory resolution or if corresponding in writings is more convenient for you, it is still possible to contact us by email.

 

To do so, simply visit our website at www.Rogers.com, click on "Contact us" then on “Share a Concern”.

You will have the ability to select whether you wish to be contacted back by phone or by email.

 

Make sure you provide us with sufficient information to assist you. Start by indicating which Rogers service your concern is about and describe the situation by giving us enough details.

 

If it is regarding a Pay-As-You-Go account, the request will be assigned to an agent who has the necessary tools and training to offer appropriate assistance.

 

If you need help in regards to an urgent matter or require immediate assistance, it is still best to call us at 1-888-ROGERS1.

 

It is important to know that there is a delay before you are contacted back and you often need to exchange multiple emails in order to come to a resolution at your entire satisfaction.

 

Hope this helps!

 

RogersMaude

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RogersJonathan
Retired Moderator
Retired Moderator
Posts: 160

Re: cant get my 4 digit top up pin

Hello taje,

 

Welcome to the Rogers Community Forums,

 

You will need to call our Pay as you go customer service to get your passcode password.

 

You can reach them by calling this number 1-800-575-9090.

 

I hope this helps,

Cronnomite
I've Been Around
Posts: 1

Re: cant get my 4 digit top up pin

Is that number free by any chance?

Pauly
Resident Expert
Resident Expert
Posts: 2,813

Re: cant get my 4 digit top up pin

just call 611. 611 is always free



eppd
I've Been Around
Posts: 1

Re: cant get my 4 digit top up pin

Where can I find the 4-digit passcode for the account registration page for Pay-as-you-go phones?

 

wade_S
I've Been Around
Posts: 1

Re: cant get my 4 digit top up pin

I am trying to find away to get my 4 digit top up pin for my phone i lost the paper it was on and i have tryed for three days to find away to get it if anyone has any info on how i could get it it would be really apreciated im already starting to think i should switch from rogers please help

 

Rogers_Kate
Retired Moderator
Retired Moderator
Posts: 618

Re: cant get my 4 digit top up pin

Hi wade_S,

 

You would need to contact prepaid customer care to get that information. Their number is 1-800-575-9090.

 

Cheers,

Rogers_Kate

leprecaun28
I Plan to Stick Around
Posts: 11

Re: cant get my 4 digit top up pin

I'm wanting to do the auto top up on my cell phone and its asking for a 4 digit passcode....how do I find the 4 digit passcode on my phone?

 

Chrystiality
I Plan to Stick Around
Posts: 96

Re: cant get my 4 digit top up pin

Try the last 4 digits of your phone number.

Pauly
Resident Expert
Resident Expert
Posts: 2,813

Re: cant get my 4 digit top up pin

if that doesnt work, look at the paygo activation page the rep printed out for you at the cellular store and it would be printed on there