About 1 month ago, I purchased a new, unlocked Android phone and a Rogers SIM card and set up Pay As You Go. My service seemed to be working fairly well until I tried to set up my voicemail a few days ago. When I hold down 1, my phone dials +1-416-272-2786, which I assume is the voicemail retreival number stored on my SIM card. I then get a greeting in English and French asking me to enter my wireless phone number with area code. I do this and then get the reply "XXX-XXX-XXXX is not a recognized mailbox number".
Does anyone know what's going on? Did I wait too many days after activating my phone before setting up voicemail? Does my phone have the wrong voicemail retreival number? Is there a different number for Pay As You Go as compared to regular Wireless?
Solved! Solved! Go to Solution.
If you reach the voicemail server and it prompts you to enter your number. This mostly likely means that on the Rogers Voicemail backend you dont have a voicemail account. You would need to contact Prepaid Support and ask them to confirm that voicemail is on your package incase it dropped off(Their's something spefic they need to put on for the server to recognize you have voicemail). They can be reached at 1-800-575-9090 Press option 4 - Option 4 again - Then option 1 to reach a live agent . Hopes this helps! Comment below if you got your issue resolved
Thanks @RogersAsif. I did exactly what you suggested and got the issue resolved in a few minutes. They enabled voicemail at their end and I turned my phone off, waited a couple minutes, and turned it back on. Then I was able to set up my voicemail by holding down 1 and following the instructions.
During the reboot, my voicemail retrieval number got changed to 1-778-288-1453, for which I'm no longer charged long distance!
I have tried to set up my voicemail via holding 1 and cannot set it up. Was looking for some support from staff as I can't ever seem to get an actual representative. Thanks!
Welcome to the Rogers Community Forums!
Thank you for posting your concern in the Community. We can help with the voicemail setup, please provide your device details. When it's failing, what's the prompt you get? Is it prompting to enter a number etc?
Please check our How Tos section which has both video and step by step instructions, thank you.
Thanks for the advise but I have already followed the how to.
It doesn't recognize my number.