Yes , I hear ya Gdkitty . the old plan I'm on has suited my needs quite well and likely costs about as much per month as some people pay just in HST per month ... but if these new long distance charges are going to be an ongoing factor and can't be resolved i'll have to step up the plan I guess .
Thanks for the thought though ... maybe Bells coverage is different in this area and if I have to switch to a more expensive plan with Rogers I'll check that out as well just in case they have something better suited
Just an update in case this may help someone else....
After talking to the 5th person at Rogers about my situation , we have success. She walked me through switching my phone to the 2G network and we're back to being able to phone the home phone locally from anywhere in the house.
Just wanted to add ... the first techie I talked to said my phone wouldn't reach more than 15 to 20 km . But apparently considering the towers I was reaching to incur my long distance charges on the LTE network, my phone was reaching towers up to 35 kilometers away in preference to the closer local ones. WHile my first thought was it was a marketing tactic by Rogers to force people in to long distance plans , I realize that it is the industry striving for better coverage and improved transmission speeds and there is going to be a price to be paid for that ,which is local calling areas being more poorly defined . I have to accept progess ... no problem ... it just annoys me that the people in the industry aren't up to speed on these things and it is a challenge to get explanations sometimes. 5 calls and waits for me that added up to hours not minutes to get to the bottom of this.
Where is the dsiclaimer in all the information that is put out about long distance that local calling areas are changing with the power of the phones and the upgrades to transmission equipment . It is not about your geogaphical location in the sense of being in a certain area it is about your topographic location and which tower your phone can easiest access in what seems to be a 35 Km radius depending on your phone power .
That's part of customer service ,
I don't mind waiting as it seems that if I have to switch to a higher network than 2 G my home will no longer be in my Local callling Area.
Local calling areas amongst the competition??
Can anyone tell me if the local calling areas are the same for all companies ?
I live on the line between two calling areas using Rogers and I now continually get long distance charges where i didn't before. If I switch companies will I still be in that undefined zone or is it apt to be different local calling area ?
Thanks for any assistance
I finally just called and asked . Bell was pretty quick at giving me a list of towns in my Bell LCA and giving me a good idea of where the perimeter is. Rogers on the other hand ... was true to itself ... after being told by one Rogers tech support that Rogers still tells you at the beginning of a call if it is long distance or not and it would be illegal if they didn't ... I got transferred to a different branch ... billing I think it was, and they then ended up having to google it. They went through their list of towns eventually ,so I now have a better idea of where my Rogers LCA is and they are similar to Bell but not the same.
Just as a point of interest , Bell still tells you if you need to dial 1 if you are making a long distance call. I do understand why this would be frustrating for some Canada wide callers as the time for your call is measured from the time you press send until you press end not from the time the call is answered until you hang up.