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Based on your past experience, why wouldn't you have set everything up at the store?
That is great that you activated it in store. This was going to be my next suggestion to go to a store to activate it. I know people in parts of the world like England and Europe are more technologically advanced than us and like to do all the purchasing and activating of their services online, however in canada we are still behind, it works but not everyone's on board, and sometimes we have browser issues or server issues, so going into a store is always an option to activate the sim card. Another is to call the call centre but since you said you have an england phone number its going to be a long distance call and we understand that some people have a landline phone in the hotel they are staying at or family they are staying at and can use that to call customer service. glad it worked out for you
