1 year unlimited for $180

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I'm Here A Lot
Posts: 5

Re: 1 year unlimited for $180

So I've been to this site and as I already have the service, all I want to do is pay for the "next" year. There is nowhere for me to do this. Do I click on something else on the page,....it's not evident what to do.
I'm Here A Lot
Posts: 5

Re: 1 year unlimited for $180

Thank you,..........I never thought of that solution.

I must say that it does not give me the confidence I need to pay this bill because as you know, these days if you don't do exactly what is required you end up penalized..... and it's very difficult to get your money back etc. Getting in touch with a Rogers "real-person" is also frustrating and close to impossible!!

I may just have to go to a Rogers Store again.

Appreciate your time though.

Resident Expert
Resident Expert
Posts: 2,188

Re: 1 year unlimited for $180


@Bernard64 wrote:

Getting in touch with a Rogers "real-person" is also frustrating and close to impossible!!

I may just have to go to a Rogers Store again.


It's actually quite easy to reach a PAYGo real person.  Dial 1 800 575 9090, select option 4, select option 4 again, wait a few seconds, then select option 1 (I give you these options so that you don't have to wait through all the options, saving you time). This will get you to a PAYGo specialist. Most other contacts like stores or other Rogers contact numbers do not discuss PAYGo - it's operated almost like a separate business. I have always found the PAYGo CSRs very helpful and knowledgeable about their PAYGo product.

 

Note the special PAYGo number in the link below:

 

https://www.rogers.com/consumer/support/contactus (Click Billing and Payments)



I'm Here A Lot
Posts: 5

Re: 1 year unlimited for $180

Hi SENIOR ADVISOR!
THANK YOU! That was painless and I have updated and completed the payment during our conversation! You are amazing,....but I would never have been successful without your help about the select sequence above.
I'm a Trusted Contributor
Posts: 707

Re: 1 year unlimited for $180


@Bernard64 wrote:
.but I would never have been successful without your help about the select sequence above.

There AGAIN we get to see what ROGERS  thinks of their customers . While it is wonderful that you have great CSR's on the pay go end  ....and there is little to no wait time . Why insist on keeping an answering system that has shown time and again that  first time users find it a challenge.  The only thing that needs to be changed is making contact with a csr an earlier and more user friendly option . 

As a paygo user for about 25 years I have only ever used the option to add a voucher  or to talk to a csr  .... I just don't get it . 

I'm Here A Lot
Posts: 7

Re: 1 year unlimited for $180

I just got an $180 pay as you go plan. When verified the balance whit *225 got 0 (zero).

How can I use my phone whit balance 0?

I paid whit my Rogers Bank credit card ($180) and came back $113 and $45.2 and $45.2. What are they?

I'm Here A Lot
Posts: 5

Re: 1 year unlimited for $180

That's what happened to me,.... and that I find so redundant!!! They do not allow you to make one payment of $180.00 all in one payment! They make you pay $100 + $40 + $40 plus the taxes. (the same as the other PAYG plans) This happened to me even when I called a SCR....and even then they wanted to charge me a fee for calling to pay. There is nothing in the Rogers PAYG page that explains this and people have been confused for a long time,....the same as me!!!

I wish they would read these pages and make the change!!

Resident Expert
Resident Expert
Posts: 2,188

Re: 1 year unlimited for $180


@Bernard64 wrote:

...This happened to me even when I called a SCR....and even then they wanted to charge me a fee for calling to pay.


This is hidden in the "details."  Go to the following link, the Talk and Text tab, then click on one of the small blue numbers (2, 3, 4) beside something like "Monthly Service Fee".  You will see that the first item is a $2 fee if you call to pay.  You need to have pop-ups enabled to see these details. If you pay without using a human, there is no fee.  However, it sounds like paying "online" is not very straight-forward (or perhaps paying is easy, but making sense of the charges is not so easy, especially if you forget about HST.)

 

https://www.rogers.com/web/content/wireless-products/plans#,Tabset1--1,

 

You may top up your account through IVR, online or on your device. If you top up through the call center, a $2 fee will apply.

I often have similar difficulty when looking at the Rogers bill for my Cable/Internet/Home Phone.  I just make sure the total is correct because there are way too many items, especially in my grandfathered package.



I'm Here A Lot
Posts: 7

Re: 1 year unlimited for $180

Pay as you go $180 plan

 

Does not this plan international text messages ? I tried one simple text messages to US and does not go.

I'm a Senior Advisor
Posts: 3,274

Re: 1 year unlimited for $180


@Emil1 wrote:

I just got an $180 pay as you go plan. When verified the balance whit *225 got 0 (zero).

How can I use my phone whit balance 0?

I paid whit my Rogers Bank credit card ($180) and came back $113 and $45.2 and $45.2. What are they?


That plan carries no balance. You get what you get for $100/year.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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