Pay as You Go™ Knowledge Base

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Pay As You Go TM   offers a great selection of plans and service add-ons that are perfect for talking, texting and accessing the Internet, all while giving you full control of your expenses without a term commitment.   Here's more information on activating up your account:   What do I need to activate a Pay As You Go account? To activate the Pay As You Go service, you need: A compatible wireless phone. A Rogers SIM card. A Pay As You Go voucher, credit card or debit card. You can pick up a SIM card at any   Rogers store   or order one online on our   SIM card page. Pay As You Go vouchers are available at Rogers stores and thousands of retailers across the country. Visit our   Pay As You Go vouchers page   for more information.   How do I activate a Pay As You Go account? Activate your Pay As You Go phone online   in a few simple steps. If you need additional assistance, feel free to call us at   1 866 594-9456. Note:   Once you've activated your Pay As You Go account, make sure to add to (top up) your balance so that you can start using your phone.   Can I activate a non-Rogers wireless phone on Pay As You Go? Yes, as long as your wireless phone is unlocked and  compatible  with the Rogers network. Visit our  Network Coverage  page to see the coverage in your community and across Canada on our national coverage map.    
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  You can change your PIN (also called a passcode) online or through the automated phone system.   Changing your PIN code online Sign in to your   MyRogers   account. If you're experiencing difficulties signing in, you can recover your MyRogers   username   or   password. Don't have a MyRogers account?   Register   one to manage your services. Under the   My Services tab, select your wireless phone number.     In the   My Services tab, select   Change My PIN   Code.   In the   Reset 4 Digit Passcode   window, enter your current and new   PIN   and select   SUBMIT.   Changing your PIN code with the automated phone system Dial   *611   from your phone or call 1 800 575-9090. Press   3   for Account Changes. Press   4   for Personal Account Settings. Press   1   for Modify Password. Press   1, when prompted enter your 10-digit phone number. Follow the prompts to reset your PIN.
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Here are some answers to your questions about Pay As You Go™ billing charges, balance inquiries, changing your PIN and more.   Balance inquiries   How can I check my Pay As You Go account balance?   Check your balance online or through the automated phone system. Online Sign in to your MyRogers account. On the Overview tab, you'll see your account balance and expiry date under Current Account Balance. Automated Phone System Check your account balance and expiry date any time by dialing *225 from your wireless phone (it's a free call).   Will I be notified when my balance is running low?   If you're on a Pay By The Minute plan, we'll send you a text message when the balance on your Pay As You Go account reaches $3, so you can top up your account to avoid a service disruption.   If you're on a Pay By The Minute plan with the Low Balance top-up option, your account will be automatically topped up when your balance reaches $1.   If you're on a Pay By The Month plan with the Automatic top-up option, we'll send you a text message when the balance on your Pay As You Go account reaches $3. If you don't top up when your balance reaches $0, all subsequent data and talk usage will be charged at your plan's pay-per-use rates until you top up. If you're on a Pay By The Month plan with the Low Balance top-up option, your account will be automatically topped up when you reach your pre-selected balance.   To view your Pay By The Month plan's pay-per-use rates, go to our Pay As You Go Plans page; then, depending on the type of plan you have, navigate to the Talk & Text Plans tab or Talk, Text, & Data Plans tab. From there, scroll down to find your plan and its talk and/or data rates.   What if my balance is too low to cover the next monthly fee?    If you're on a Pay By The Month plan and the balance on your account is too low to cover your plan's recurring monthly service fee, regular pay-per-use rates will apply. To view our pay-per-use rates for Pay As You Go customers, go to our Add-Ons & Pay-Per-Use Rates page and navigate to the Pay-Per-Use Rates tab.   Your subscription to your plan will automatically resume when you have deposited sufficient funds to cover your recurring monthly service fee. Where applicable, additional airtime, data, long distance, roaming, pay-per-use charges, and taxes are charged extra.   Billing charges   What am I billed for local and long distance calls?   Local and long distance airtime charges* are rounded up to the next full minute. A one-minute minimum charge applies to every completed call, whether made or received. What's a completed call, you ask? A completed call is a call that's either answered or goes to voicemail. For completed calls, airtime charges* will start the moment the caller (either you or the person calling you) initiates the call by pressing SEND (or, alternately, by tapping the smartphone's phone icon) and will end when the call is ended. For incoming calls, this means that airtime charges will apply from the time your phone begins ringing to the end of the call or voicemail. Similarly, when you make an outgoing call, airtime charges will apply from when you press the SEND button (or, alternately, tap your smartphone's phone icon) to the call's completion. If a call isn't completed, meaning there's no answer and it doesn't go to voicemail, then no charges will apply. *And where applicable, long distance and/or roaming charges. Special note about long distance and roaming calls For long distance calls and calls made while roaming, you may be charged from when the caller (either you or the person calling you) initiates the call to when the call is disconnected — even if the call isn't completed.   What am I charged for Voicemail?   Voicemail is available with no monthly fee on the Pay As You Go service. Airtime charges* apply for messages left on your Pay As You Go voicemail and for checking your voicemail messages. For each incoming call that goes to your voicemail, airtime charges apply from the time your phone begins ringing to the end of the voicemail. Airtime charges also apply if you call a number and a voicemail service answers. * And where applicable, long distance and/or roaming charges.   What am I charged for Call Forwarding?   Call Forwarding is available with no monthly fee on your Pay As You Go phone. Airtime charges apply to calls forwarded from your phone to another phone number. Keep in mind that if you forward calls outside of your local calling area, long distance charges will apply.   What am I charged for Call Waiting?   Call Waiting is available with no monthly fee on your Pay As You Go phone. Incoming airtime charges apply to calls that are waiting to be answered as well as to calls that are answered.   The Basics   Can I use my Pay As You Go phone when I travel outside of Canada?   Yes, you can use your Pay As You Go phone while you travel. When you use your phone outside of Canada, you'll be charged Pay As You Go roaming rates. Pay As You Go roaming services are available in most destinations.   To view our roaming rates for Pay As You Go customers, go to our Add-Ons & Pay-Per-Use Rates page, navigate to the Roaming tab, and select your destination.   Can I make collect calls on my Pay As You Go phone?   Yes, you can make collect calls with your Pay As You Go phone. Local airtime charges apply. However, you cannot receive collect calls on your wireless phone.   Can I buy a Fido prepaid card for my Rogers Pay As You Go phone?   Unfortunately, Fido prepaid cards will not work with Rogers Pay As You Go phones.    
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Pay As You Go TM   offers a great selection of plans and service add-ons that are perfect for talking, texting and accessing the Internet, all while giving you full control of your expenses without a term commitment.   Here's more information on topping up your account:   What is Auto Top-Up and how does it work? Auto Top-Up is our no-worry automated payment service that allows you to top up your account automatically — whenever you need to. Never worry about running out of airtime. Never worry about refilling your account. Your unused prepaid balance gets carried over to the next month. Keep in mind that if your Auto Top-Up credit card payment fails, regular pay-per-use rates will apply. To view our pay-per-use rates for Pay As You Go customers, go to our   Add-Ons & Pay-Per-Use Rates   page and navigate to the   Pay-Per-Use Rates   tab. How it works Use Auto Top-Up to automatically top up your account with a pre-selected amount in one of two ways: Automatic Option If you've registered for Auto Top-Up and have a Pay By The Month plan and/or a monthly add-on, Auto Top-Up will automatically charge your credit card on your monthly due date. Low Balance Option Your Pay As You Go account will be automatically topped up with a pre-selected amount whenever your account balance   a)   falls below $1 or   b)   is about to expire; Perfect for customers on Pay by the Minute and Pay by the Day plans! Good to know:   As an added bonus for using Auto Top-Up to pay your monthly fee(s), your unused prepaid balance will be carried over to the next month. Note:   Before you can take advantage of Auto Top-Up, you'll first need to register a credit card to your Pay As You Go account.   How do I register my credit card for top-up online? Here's how to register a credit card online: Sign in to your   MyRogers   account. If you're experiencing difficulties signing in, you can recover your MyRogers   username   or   password. Don't have a MyRogers account?   Register   one to manage your services. Select the   Billing & Payment   tab. From the   Billing & Payments   screen, select   Register a Credit Card. Follow the onscreen instructions and enter all required credit card information, then select   Submit. Once your credit card is registered, a confirmation screen will show that your account has been successfully updated. How do I sign up for Auto Top-Up online? Log in to   My Rogers Select   Register a credit card   in the Bill Information section. Click on   Subscribe/Activate   in the Bill Information section. How do I sign up for Auto Top-Up with my phone? It's easy to sign up for Auto Top-Up with our automated phone system. Here's how: Dial   *611   from your phone or call   1 800 575-9090. Press   3   for Account Changes. Press   4   for Personal Account Settings. Press   2   for Manage Credit Card Info (If no credit card is on file, you will be prompted to add one). Press   3   for the Automatic Monthly Top-Up Option or press   4   for the Automatic Low Balance Option. How do I make a one-time top-up online? There are a couple of ways to make a one-time top-up online: Top up through your MyRogers account Top up on the Pay As You Go Online Top-Up page Keep in mind that before you can make a one-time top-up with your credit card, you'll first need to register a credit card to your Pay As You Go account   Making a one-time top-up online through MyRogers Follow these steps to make a one-time top-up through your MyRogers account: Sign in to your   MyRogers   account. If you're experiencing difficulties signing in, you can recover your MyRogers   username   or   password. Don't have a MyRogers account?   Register   one to manage your services. From the   Overview tab, select   Top Up Now. In the   Top Up my Account Balance   window, choose from 3 payment options (i.e. Pay As You Go voucher, Interac Online*, Credit Card**) and select   CONTINUE. Note:   If you've selected Pay As You Go voucher as your top-up payment option, enter the 14-digit voucher number, then select   VALIDATE   before selecting   CONTINUE. Fill in any required details pertinent to your payment method. Follow the onscreen instructions to complete your one-time top-up. *If your debit card has both the Interac logo and a Visa Debit or Debit MasterCard logo, depending on your banking institution you may or may not be able to make a one-time top up with your debit card. **The credit card payment service does not accept cards with both the Interac logo and a Visa Debit or Debit MasterCard logo. Making a one-time top-up online through the Top-Up page Before you get started, you'll need: To register a credit card to your Pay As you Go account. Your Pay As you Go phone number and PIN code on hand. Once you've got all that in place, follow the steps below: Go to the   Pay As You Go Online Top-Up   page. Enter your   Phone Number   and   4-digit Passcode, then select   Go. Under   TOP UP MY ACCOUNT BALANCE, choose from 3 payment options (i.e. Pay As You Go voucher, Interac Online*, Credit Card**) and select   CONTINUE. Note:   If you've selected Pay As You Go voucher as your top-up payment option, enter the 14-digit voucher number, then select VALIDATE before selecting CONTINUE. Fill in any required details pertinent to your payment method. Follow the onscreen instructions to complete your one-time top-up. *If your debit card has both the Interac logo and a Visa Debit or Debit MasterCard logo, depending on your banking institution you may or may not be able to make a one-time top up with your debit card. **The credit card payment service does not accept cards with both the Interac logo and a Visa Debit or Debit MasterCard logo.   How do I make a one-time top-up with my phone? There are a couple of ways to make a one-time top up from your prepaid phone: Top up via the automated phone system Top up using your phone with a Pay As You Go voucher Top up by dialing star code shortcuts Top up via the automated phone system Dial   *611   from your phone or call   1 800 575-9090. Press   1   for Top-Up. Press   1   to top up by voucher or press 2 to top up by credit card (Debit top-up not available). Top up using your phone with a Pay As You Go voucher From your phone, dial   *114*   followed by the   14 digit voucher number   and the pound sign (#), e.g.:   *114*12345678901234# Press   Send   (or, alternately, tap your smartphone's phone icon). Important:   Key in all characters at once with no commas or spaces before pressing Send (or tapping your smartphone's phone icon). Pay As You Go vouchers are available at any   Rogers   store and thousands of retailers across the country. Visit our   Pay As You Go vouchers   page for more information. Top up by dialing star code shortcuts from your prepaid phone: Dial the star code for your top-up method: *868   – Using a voucher *110   – Top up $10 with a credit card *120   – Top up $20 with a credit card *130   – Top up $30 with a credit card *100   – Top up $100 with a credit card
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