"The number you have called is not assigned"

[malkaman]

Looks like another Rogers Outage ....

Is anyone else having this issue?

I am getting the message on ALL calls from my rogers cell phone.

"The number you have called is not assigned. Please check the number and try the call again."

Tried Rebooting and swithching off LTE. 

Started between 2:14 am and 2:20 am EDT.

HELP!!!

[RogersMaude · Accepted solution]

Good evening @khungus & @SaraLatch2,

Thank you for your posts & Welcome to the Forums!

We can definitely understand how much of an inconvenience this can be.

This problem can often be solved by performing, as we call it, a "Resend to Switch".

This essentially means that we are sending the network signal, to your SIM card.

It, then, only requires a simple reboot on your end.

Our technical support team can assist you via Live Chat, if you cannot access another phone. 

Visit : http://www.rogers.com/consumer/support/contactus

If you would like a member of our team to assist, we will have to gain access to your account.

Please send us a private message at @CommunityHelps when you are back online. 

Our private messaging system is explained in this blog.

RogersMaude

[RogersAliciaG]

@malkaman

Welcome to the community. 

Thank you for reaching out to us in the community. 

Are you still getting this recorded message when you dial out ?

Regards,

RogersAliciaG

[RogersAliciaG]

Hi everyone, 

Please note If you are getting this Error and you are using a Samsung S6 device please go to this post. 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Android/message-id/33672#M33672

Regards,

RogersAliciaG

[Samalak]

This problem started happening to me yesterday and continues to happen. I cant make outbound calls and i hear the same message as the topic starter, "the number you have reached is unavailable..." I also can't receive incoming calls.

[RogersMaude]

Good evening @Samalak,

Thanks for you post!

I understand ther inconveniences of the your network connectivity problems you have been experiencing.

What measures have you taken since it started happening? 

Have you tried to turn your cellphone device off, and then back on?

You also want to make sure that your SIM card is in place.

Do you have any problems with SMS/MMS or data transmissions?

Have you recently brought any changes to your account?

Let us know, we'd be happy to help! 

RogersMaude

[Samalak]

Hello,

I have restarted my phone many times but it hasnt helped the issue. I have also pulled out my sim card to no avail.

The only issue seems to be receiving and making phone calls. My text messages go through with no issue. I also have no issues accessing the internet on my phone.

I have also not upgraded my phone recently or made any changes to my phone's plan.

Two months ago, i had sent out my own to be sent to warranty as the mainboard seemed to have fried. I got it back last month and it appeared to be working fine until this issue came about.

[RogersAsif]

Hello @Samalak

Is anyone else around you on Rogers having the same issue? If not, it's most likely related to your device/account only & not network wide. To rule out a device issue, if possible please try your sim card in another device.

We can also try refreshing your connection on our end. Please send a PM to @CommunityHelps when you are online or use one of our other contact methods listed here

RogersAsif

[YingZ]

I am having the same problem with my Iphone 6S. I brought the device though. 

[JRReuter]

Are you still having this problem?  I am now having the same problem and they don't seem to know how to fix it.

[LLane1990]

This is happening to my boyfriend and I as well. Started last night still having the issue this morning. We both have iPhone 6s Plus. Can you guys please figure this out and fix it?