Hello everyone and welcome @CM53@Mara2 to our Community Forums.
After viewing photos of the recent devastation in Ottawa caused by a tornado, I'm certainly glad to hear folks here have had their power restored and are safe .
We are aware LTE services are down at some sites in Ottawa, ON. Support teams are actively working to restore all sites however, a specific restoral time is not available. You can keep up to date with outages in this thread.
Alternatively, you can also reach out to us via PM @CommunityHelps, so we may escalate a ticket on your account. Once service is a restored an automated notification will be sent out. If you're not sure how our private messenger works, check out this blog.