Weak coverage / signal in Woodbridge and Bolton North Hill

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I'm a Regular
Posts: 305

Weak coverage / signal in Woodbridge and Bolton North Hill

Hi, can someone at Rogers who is reading this please escalate internally?  There are a couple of key locations that my wife and I spend most of our time that have very weak coverage.  It's been like this for many many years.

 

1. The subdivision in the south-west quadrant of Teston Rd and Cityview Blvd.  This is in Woodbridge.  LTE signal (regardless of device) is usually only one bar and speed tests are no more than about 8Mbps.  The phones will also occasionally drop to 3G where speeds are around 1Mbps.  As a comparison, Bell has full LTE signal in the entire area here with speeds above 100Mbps.  What's even more interesting is that Bell installed another tower in the area, which I presume is for even more capacity (because signal was already very strong with Bell).  So your competitors are installing new infrastructure even though they need it far less than Rogers.

 

2. Bolton North Hill subdivision.  This is located in the Hwy 50 and Colombia Way area (subdivision east of that).  Rogers phones almost always drop to 2G EDGE (yes, you read that correctly...2G!).  Again, Bell has had full LTE signal in that area for a long time.

 

Can a Rogers employee please let me know if/when the areas mentioned above will get an upgrade?  It's been far too long for these locations to be without proper signal, especially since they're very populated areas.  Also, Rogers used to have a sticky on these forums with planned and upcoming network upgrades...I really miss having that info Smiley Sad

 

 

 

***Edited Labels***

Moderator
Moderator
Posts: 825

Re: Weak coverage / signal in Woodbridge and Bolton North Hill

Hi @toolcubed,

 

 

It surely can't be smooth sailing with weak signals and slow speeds. I appreciate the details you've provided. Here at Rogers, we work around the clock to improve our network to meet your needs. 

 

Have you ever tried to report this as an issue via the NetworkAid tool? You can use NetworkAid to check for the type of coverage available and the status of our network in specific locations across Canada. You can also use NetworkAid to tell us about any coverage issues you’re having.

 

The information that you share when reporting an issue, helps us to determine the types of issues you are experiencing so that we can get to a solution faster.

 

To learn more about the feature and how to access it please refer to the Presenting: Rogers NetworkAid blog. 

 

 

 

 

RogersZia

I'm a Regular
Posts: 305

Re: Weak coverage / signal in Woodbridge and Bolton North Hill

I haven't reported it via NetworkAid...I'll try that next.  Just FYI though, Rogers says both locations are fully covered (strong signal) with LTE.  That simply isn't true at all.  The first location (Teston Rd and Cityview) is just north of Toronto (right around Wonderland to be precise), so there's no reason why signal should be as bad as it is.  Looking at a 3rd party cell tower map, Rogers could desperately use a tower in the convenience store plaza parking lot at the corner of Canada Dr and Weston Rd to improve signal quality to the entire area.  I've seen these types of Rogers towers in other parking lots...Rogers needs one here Smiley Happy

Moderator
Moderator
Posts: 1,047

Re: Weak coverage / signal in Woodbridge and Bolton North Hill

Hello @toolcubed!

 

If the coverage you receive doesn't align with our coverage map, then reporting through NetworkAid is the best way to proceed forward.

 

If there is a legitimate gap in coverage there, reporting in this way helps us to identity these gaps.

 

Regards,

RogersCorey

I'm a Regular
Posts: 305

Re: Weak coverage / signal in Woodbridge and Bolton North Hill

Thanks Cory, I’ve reported it. While I appreciate the tools available to customers for reporting these issues, I can tell you that Bell proactively fills-in their gaps without needing feedback from their customers. I know this as fact because I have a few friends in the industry. I’m sure Rogers does the same...I’m pretty sure it comes down to money and return on investment when deciding whether or not to put new infrastructure in place. It just seems Rogers has been lacking in the network improvements and maintenance space recently. Bell has installed 3 new towers in the surrounding area in the last few months with 3 more planned (already approved by City Council). I can’t find anything in the pipeline for Rogers, and Rogers needs it much more than Bell does Smiley Happy
I'm a Regular
Posts: 305

Re: Weak coverage / signal in Woodbridge and Bolton North Hill

Thought I'd share another bad coverage experience that my wife and I had recently.  Took a trip to Windsor to visit family.  We spent some time at the Devonshire mall and Caesars Windsor casino.  Four different Rogers devices all behaved similarly...2G EDGE only inside most of the mall and the casino.  This is VERY different from what the Rogers coverage maps show, which indicate "good indoor and outdoor" LTE coverage throughout the entire Windsor area.  Completely false.  My Telus work phone had full LTE signal all over the mall, casino, and most of Windsor, only falling back to full 3G in a few places.  So once again, the coverage map is wrong and your competitors are out-performing Rogers.  I also reported this thru the Network Aid tool.  Thanks.

I'm a Regular
Posts: 305

Re: Weak coverage / signal in Woodbridge and Bolton North Hill

Hello Rogers employees, can someone please PM me with some info pertaining to planned towers/infrastructure improvements (if any) in the Weston Rd/Cityview Blvd and Canada Dr area of Woodbridge? I submitted this area as a problem area thru Network Aid but I haven’t heard back from anyone nor do I truly know my request made it to the people/teams that need to see it. I know this type of planned network improvements data exists within the Rogers technical teams. I just need to know so I can make a decision on whether to keep my current line with Rogers or move it over to Telus. Thanks.
Moderator
Moderator
Posts: 1,487

Re: Weak coverage / signal in Woodbridge and Bolton North Hill

Hello, @toolcubed

 

Thank you for your post. I appreciate submitting the feedback through NetworkAid, currently, this is the best way to report an area issue. 

 

Please be assured each completed form is reviewed. The information that you share when reporting an issue, helps us to determine the types of issues you are experiencing so that we can get to a solution faster.

 

All issues are treated as quickly as possible but some issues can be fixed faster than others. The information you provide helps us to determine issues that require short and long-term fixes.

 

Thank you for understanding!

 

Cheers,

RogersMoin

I'm a Regular
Posts: 305

Re: Weak coverage / signal in Woodbridge and Bolton North Hill

Hi, thanks but I know all of that already Smiley Happy What I’m looking for is someone from your networking team or 2nd/3rd level support to confirm whether or not any new infrastructure is planned for the area in question. This is not a simple fix. I know as a matter of fact that Rogers needs a new site in the area to improve signal and performance...I just need to know if anything is planned in the foreseeable future so I can make a decision on what to do with my Rogers line. Thanks.