Unable to Use Cell Phone Data Service

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I've Been Around
Posts: 1

Unable to Use Cell Phone Data Service

I have no internet on my cell phone.  I restarted my phone twice, and still nothing.  I pay a lot of money to get what i need from my phone, and now I can't do anything, and i work from my phone.  Is there anyone else having this issue?  I am in Winnipeg, Mb.

 

Please help. 

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I've Been Here Awhile
Posts: 2

Re: Unable to Use Cell Phone Data Service

I have the same problem, in Gatineau, QC... Tech support wait time = 2 hours on the phone... looks like a generalized problem.

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I've Been Around
Posts: 1

Re: Unable to Use Cell Phone Data Service

I have the same issue but in Delta, BC
Voice and text work fine, no data.
using am iPhone 8+

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I've Been Here Awhile
Posts: 2

Re: Unable to Use Cell Phone Data Service

I messaged rogers on facebook messenger, after 15 mins Omar told me to reboot my phone and it works now.
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I've Been Around
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Re: Unable to Use Cell Phone Data Service

my account has reached $50 of data overage charges as per  crtc wireless code and have paused data access

Please help me restore  service (keep personal info. private)

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Moderator
Moderator
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Re: Unable to Use Cell Phone Data Service

Hello, @odincapi.

 

Thank you for posting your concern, and welcome to Rogers Community Forums!

 

An authorized consent user on the account can consent to additional charges by responding directly to the SMS; have you tried this option?

 

We can dive into your account and help with enabling data access for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin