I am very sorry to hear about the troubles you are experiencing. I understand the frustration
We would like to assist by escalating your case to our Network Team for further review.
I will have a member of our @CommunityHelps team reach out to you via private message. Please check your inbox.
Thanks for the reply. I must say that I have not received a Text notice in a few days so if that has been fixed hooray and thanks!
Now if we can only get Support agents not to belittle or dismiss what is happening, escalate issues properly and return calls when they primise to, I won't have to resort to these kinds of posts to ensure something is done about a problem.
The fix is actually quiet the opposite.
If you switch the network to manual and chose NOT rogers. You will Get RogersEXT.
Because you'll be not connected to in-house network that is weak but instead RogersEXT network which is our partnership network shared. - Directed to OP of this topic.
As long as you are not on their network ALL the time. You can use RogersEXT
(In otherwords, you still use rogers network when you are in town or not at the cottage ect....)
However, I would HIGHLY ... HIGHLY.. suggest Wilson Booster - Consumer Version - External Weatherproof.
It will make your problem go away immediately... Unless you are shrouded by Trees, then no network technology can help you because trees act like mirrors, they reflect network signal against or within favor depending on mother natures mood (uncontrolable).
That is my two cent in this, of course.
it could be Bell, it could be other providers. Quebec has a lot of little guys that team up so I assume it may not be Bell but rather a local provider.
The Issue here is understanding how network works and what to do to make it work. OP sounds like he's at the border of this whole thing. Wilson booster, or manually choosing RogersEXT would be a solution.
The most you can do beyond this, is call tech - file a troubleticket, and if enough marginal coverage is reported by users. They send someone to tweak the tower with whatever technical stuff they can; this takes months and is not a guarantee that it will fix all uses issue.
Edit: Grammar fixed. (I think)
Thanks for trying ShakTib.
When I turn off Automatic Carrier setting in IPhone. I get 2 Rogers-Ext carriers. When I select either one I get "no service "and then a message that the Network Lost. Your selected cellular network is no longer available. You can choose a different network in settings. The other one is named like 300-500
Also was your suggestion to manually change my carrier settings everytime I go home? If so that is nto acceptable.
Yes I am in a forest but its not that thick and maybe a booster like you suggest would do teh trick. How much are these things?
It also depends on your plan type, there are alot of plans that EXT coverage is not compatible with. Do you have a plan with My5 or My10 in it. If you do those plans were excluded from EXT coverage as they have incompatible features that were originally tested during the beta phase but since it had been found they have issues, they were excluded from getting EXT coverage. I would make sure if you want EXT coverage to check with customer services to make sure your plan is 100% compatible with Externded coverage. Remember just because you see the EXT networks, does not guarantee you can connect to it.
Just a thought