Rogers Frequencies

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I've Been Here Awhile
Posts: 2

Re: Rogers Frequencies

OUKITEL k10

I recently bought a new phone online after doing extensive research and making sure that it would work on the Rogers network. I got the phone and it was everything I expected it to be till I discovered that it cannot connect to the 3G, 4G or LTE network so I contacted Rogers and they said basically that the frequency of the device does not match the network. The device I bought is called  OUKITEL K10. Any ideas or suggestions would be greatly appreciated.

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Moderator
Moderator
Posts: 1,007

Re: Rogers Frequencies

Hello @Paulch,

 

Welcome to the Rogers Community Forums!

 

I would be pretty disappointed if I purchased a device that fit all of my needs only to find out that it is not supported by my Wireless network.

 

I have done some research on that specific device and it looks like it is only compatible with 1 of 9 possible 4G Bands, 0 of 3 possible 3G Bands and 2 of 2 possible 2G Bands in Canada. The B7 (2600 MHz) Band is the only 4G Band that it is compatible with that is also compatible with Rogers Network. Regrettably, this Band is only available in select markets. With this device only compatible with 3 out of 14 possible frequency Bands 2 of which being limited to 2G, it's safe to say that this device is not optimally designed for use on Canadian Wireless Networks.

 

It is important to check to see if a device will be compatible with the Frequency Bands of the country/provider you plan to be using it with. Please click the following link to see which Frequency Bands are compatible with the Rogers Network.

 

The B2(1900 MHz) and B5 (850 Mhz) is supported by Rogers on both 2G and 3G networks.

 

The B4 (1700/2100 MHz), B7 (2600 MHz) and B17 (700 MHz) are supported by Rogers on the LTE Network with  B4 (1700/2100 MHz) being the Main LTE Band providing complete coverage.

 

Please see below for the Frequency Bands compatible with the Oukitel K10:

 

4G LTE - B1 (2100 MHz), B3 (1800 MHz), B7 (2600 MHz), B8 (900 MHz), B20 (800 MHz)
3G - B1 (2100 MHz), B8 (900 MHz)
2G - B2 (1900 MHz), B3 (1800 MHz), B5 (850 MHz), B8 (900 MHz)

 

At this point, you're rather limited in your options to use this device to connect to the Wireless network in Canada but it can be used as a WiFi device. I know this may not be the answer you wanted to hear... =(

 

RogersTony

 

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I've Been Here Awhile
Posts: 2

Re: Rogers Frequencies

Thank you soo much for your reply I really appreciate your time and info and will have to act on this info by trying to return the item, thanks again

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I've Been Here Awhile
Posts: 2

Re: Rogers Frequencies

Motorola G7 power international model

I'm looking at buying this phone and want to make sure it will work with the Rogers network. Here are the numbers,
HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 - 4G LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 17(700), 20(800), 25(1900), 26(850), 66(1700/2100), 38(2600), 40(2300), 41(2500) - Dual SIM (Nano-SIM, dual stand-by)

From what I could tell it should work but just want verification. Thanks

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Moderator
Posts: 1,845

Re: Rogers Frequencies

Hello, @tihson,

 

Welcome to Rogers Community Forums! 🙂

 

I appreciate you researching the frequencies/bands supported by Rogers' network before purchasing the phone. 

 

It seems like the Rogers 4G LTE bands - B4 (1700/2100 MHz), B7 (2600 MHz), B12 (700 MHz) as noted by RogersTony in the above post are available on the G7 phone. 

 

I concur with your assessment the phone should work on our network. 

 

All the best!

 

Cheers,

RogersMoin

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I've Been Here Awhile
Posts: 2

Re: Rogers Frequencies

Thank you for replying to my post. Now I can go ahead and order the Motorola g7 power, with confidence that it will work on the rogers network.
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I've Been Here Awhile
Posts: 2

Re: Rogers Frequencies

How to get 4G/LTE on samsung galaxy s8 european version (G950F)

So, i have a asamsung galaxy s8, european version, and i was wondering how can I get 4g/lte on my device. It currently only shows H+ or 3g signals. In the settings, i have set the network mode to 4g/3g/2g (auto), and it still doesnt give me 4g.

Does anyone know why?

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Resident Expert
Resident Expert
Posts: 1,118

Re: Rogers Frequencies

First verify that it has the correct LTE bands

https://www.frequencycheck.com/models/AabYB/samsung-sm-g950f-galaxy-s8-td-lte-samsung-dream

 

Rogers uses:

https://www.rogers.com/customer/support/article/will-my-unlocked-mobile-device-work-with-the-rogers-...

 

So it looks like the G950F does support the correct bands, the next thing is verify you have a newer SIM card that supports LTE. Next you can try to change/flash the CSC to Rogers, check out xda-developers for more info.



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I've Been Here Awhile
Posts: 2

Re: Rogers Frequencies

Hello, I checked that my sim card supports lte, by putting my sim card in my sisters phone, and it shows 4g in the notification bar. So im guessing its a CSC issue. 

So i tried searching the xda developers and other websites on how to change/flash rogers csc onto my phone. But i do not feel expereienced or talented enough to flash it myself. I was wondering if I could get a rogers agent to help me out in the process? By either helping over phone/chat or by bringing the phone to a rogers centre in person? (obviously because of the condition we are in, the in person would be a drop off and pick up)

thanks

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Posts: 593

Re: Rogers Frequencies

Hello there @parth1,

 

Thanks for the update on your situation! To get in touch with our Technical Support teams, you can use any of the following avenues of support:

 

By Telephone: 1-888-Rogers-1 (1-888-764-3771)

Available 24/7 for technical support

 

Online via Live Chat Service: 

https://www.rogers.com/consumer/support/contactus#

(select Technical Support > Wireless Support to begin chatting)

Available 24/7 for technical support

 

Send us a message in Social Media via Twitter @RogersHelps or on Facebook.com/Rogers

Available 24/7 for technical support

 

Please keep in mind that we do not support third-party equipment, but will do our best to provide guidance if we can. 😁

 

Cheers,

RogersLaura