Rogers-EXT network does not work

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mreffle
I Plan to Stick Around
Posts: 9

Rogers-EXT network does not work

I work at the Darlignton Nuclear Generating Station in the Engineering building here and there is now Rogers signal. Both Bell and Telus have signal in this building however Rogers/Roger-EXT does not work in this building.

When I scan manually and select either Rogers-EXT network a message pops up stating "Unable to connect. Try again later" and at no point does it work.
Phone is Samsung Galaxy S6 (this same thing happens on S4 and different iPhones as well).

We have the Share Everything Plan.


My whole family has Rogers and I would like to stay with Rogers however not having signal 8 hours a day at work is not working.

 

Thank you,

 

Matthew

 

 

 

***Edited Labels***

 

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RogersZia
Moderator
Moderator
Posts: 1,298

Re: Rogers-EXT network does not work

Afternoon @Superchunk77,

 

My colleague in tech support was indeed right. Talk and text services will work once you enter an Extended Coverage area and your device connects to Extended Coverage. To use the internet for email, maps and more, just make sure data roaming is turned on in your device settings.

 

For more information please view the Extended Coverage Eligibility, Usage & More page 🙂.

 

 

 

 

RogersZia

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RogersPrasana
Retired Moderator
Retired Moderator
Posts: 624

Re: Rogers-EXT network does not work

Hi @mreffle

 

Thanks for posting on the Community Forums! Smiley Happy

 

That's frustrating to deal with. We can take a closer look in this issue for you, send us private message to @CommunityHelps next time you're online to further assist you.

 

 

RogersPrasana

Gdkitty
Resident Expert
Resident Expert
Posts: 14,288

Re: Rogers-EXT network does not work

I myself have an iphone6 , and the wife a 6s.. and both of us have had EXT working and different times/places.. so i know the service as a whole does work.

 

Might be something specific to that area?

 

 

Now, question is, is the bell/telus signal there, due to it being bosted?  I know some places (stadiums, large buildings, etc) will install boosters, that will boost cell signal.  But generally only boost one provider that its set up for.
If that is the case, I wonder if EXT will not worth through them.  (has to connect direct to the tower, etc)



Pauly
Resident Expert
Resident Expert
Posts: 2,813

Re: Rogers-EXT network does not work

So do you actually see "Rogers" as a choice of networks? or just Rogers EXT?  I was always uner the impression that if you are in an area where Rogers has coverage, then Rogers EXT will NOT work, but if you are in a part of the country where Rogers has no towers or coverage, then Rogers EXT WILL Work



Gdkitty
Resident Expert
Resident Expert
Posts: 14,288

Re: Rogers-EXT network does not work

That is right Pauly.

You could have 1bar EDGE.. and it will still stay on Rogers 😞



mreffle
I Plan to Stick Around
Posts: 9

Re: Rogers-EXT network does not work

Pauly,

 

When I lose singal and I search manually I only see the TWO Rogers-EXT signals, not the Rogers signal.

I understand what you're saying about the last part, however I do not see the Rogers signal there, only the 2 Extended networks.

mreffle
I Plan to Stick Around
Posts: 9

Re: Rogers-EXT network does not work

Gdkitty - My thoughts exactly.. I know that I have used the EXT network before, it tends to come in automatically when you lose Rogers signal. This signal does not come in automatically it just cuts out and says I have no signal and the Extended networks will not work either.

 

I believe that yes, Bell/Telus have put a tower (or repeater) in some place on a roof (or so I'm told) to boost the signal because OPGs provider is Bell. So maybe I cannot connect to EXT because it's a booster and not the actual tower? I completely agree, I believe it is area specific, I just want to know what's being done about it, is there a work around.. and how I can actually get signal here (or when).

toolcubed
I'm a Reliable Contributor
Posts: 403

Re: Rogers-EXT network does not work

It shouldn't matter if it's a boosted signal (i.e. a repeater), or DAS (distributed antenna system), or anything else.  They're all connected back to the core network, and the core is what controls "accessibility" to the network.  Just because you see "Rogers EXT" as a selection option doesn't mean you can connect to it.  You will see "Rogers EXT" everywhere that Bell/Telus has signal.  Where you can access Rogers EXT depends on where Rogers has negotiated (with the other providers thru their core networks) access.  You're more than likely in a very very poor Rogers coverage area, and as Gdkitty said, even if Rogers is "supposed" to cover the area (regardless of how strong or weak their signal is), you will NOT connect to EXT.

Crab9000
I'm Here A Lot
Posts: 5

Re: Rogers-EXT network does not work

EXT access is provisioned on a location area code basis, so whether you can connect or not can be somewhat arbitrary. In the case of Darlington, it is in the Durham region LAC, which isn't designated for connections on Rogers-EXT. However, in the case of somewhere like Belleville for example, you can connect to EXT because it is a big LAC with rural areas where Rogers may not have adaquate coverage.

 

It would be nice if Rogers removed this restriction, or even had an add on for using EXT in all LAC's because then we would have coverage anywhere both Rogers and Bell/Telus do, which would be great because coverage is most important to me.

 

AFAIK, there is no way or workaround to get your device to register on EXT when not in a compatible LAC. I would just try to put some pressure on Rogers to let devices use EXT everywhere.

toolcubed
I'm a Reliable Contributor
Posts: 403

Re: Rogers-EXT network does not work

Yes that would be nice, and it would theoretically make Rogers coverage better than their competitors, but there's one caveat to provisioning EXT accessibility everywhere. Due to hard-handoffs, there could potentially be more dropped calls as phones switch between native coverage and EXT. If they implement some additional safeguards to prevent that from happening, then it would give Rogers a unique competitive advantage.