Roaming on a Cruise While at Sea

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I've Been Here Awhile
Posts: 3

Roaming on a Cruise While at Sea

So now Roam like home includes international rates and for the Carribbean its $10 per day. I am sailing on the Celebrity Silouette next month. Starting in Fort Lauderdale , at sea for 2 days then in Haiti and Dominican. I called Celebrity Cruises  and they have a tower on the ship and said I have to call my carrier to see if they have access to towers while at sea. 

 

Does Rogers Roam like home pick up service while at sea in the Carribbean? Or do I have to buy access to the ships wifi for those days?

 

Thanks

 

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Moderator
Moderator
Posts: 1,362

Re: Roaming on a Cruise While at Sea

 

Hello, @susanbray

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Very interesting question, I believe you should be able to pick up the service but may not be covered under Roam Like Home. Perhaps @lockdown2341 may have more insights on this topic.

 

Cheers,

RogersMoin

 

 

 

Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Roaming on a Cruise While at Sea

I do actually. I attempted a response last night but the forums were giving me issues.

 

Roam Like Home would only cover you when you're on land and picking up the towers in the other countries. So when you're on land, you're billed the $10.00/day for whatever you use your phone for.

 

It doesn't provide any coverage while on a cruise ship out at sea, so you'd need to look into what the rates are for the cruise ship. Generally what would happen is that you would use your phone while on the ship and they would bill Rogers their rates, and then we would charge you what they charged us on your bill.

Moderator
Moderator
Posts: 1,362

Re: Roaming on a Cruise While at Sea

 

Thank you, @lockdown2341 for the clarification. I appreciate the detailed reply and your contribution in the Community!

@susanbray - Hope this helps. Let us know if you have further questions, thank you.

 

Cheers,

RogersMoin

I'm a Trusted Contributor
Posts: 224

Re: Roaming on a Cruise While at Sea

OH MY... Now this is good information - Note to SELF! call only when on land if I'm ever lucky enough to go on a Cruise...

 

Have an amazing time J JTJ

 

 

 

 

 

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I've Been Here Awhile
Posts: 3

Re: Roaming on a Cruise While at Sea

Thanks everyone. I will use my plan while in port and buy minutes from the cruiseship while at sea. It's expensive though, 4 hours for around $150 US$. So Rogers plan is a bargain when you compare to the ship ratesSmiley Happy

Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Roaming on a Cruise While at Sea

You're welcome. It's information I've picked up doing work with cell phones for quite a few years. Cruise ships always charge their own rates and are never covered by your carrier. And they are always expensive.

 

Enjoy your time.

I've Been Here Awhile
Posts: 3

Re: Roaming on a Cruise While at Sea

Just checked the price for the Internet, it's only $109 USD about $145 CAD for 4 hours.😜Unlimited is $199 USD or approx $265 CAD,  90 minutes is $59 USD or  about $78 CAD.

 

So while at sea will do my download of emails, log off and type replies offline and logon to send. You have to save those minutes😄 Just won't do much social media while at sea, can save that for my $10 per day Rogers plan while in port.

 

You gotta do what you gotta do!

I'm Here A Lot
Posts: 5

Re: Roaming on a Cruise While at Sea

A warning to anyone with Rogers cell plans: "Roam like home" isn't.

 

I was going on a cruise so I called Rogers to find out about their Roam like Home plan. "Sure, no problem", they said. It's $5 per day in the US and $10 per day in the Bahamas to use the phone just like I do at home.

 

I came home to a $90 data charge. Turns out when you're on the water, you are using maritime satellites and you get charged "maritime data rates". NOWHERE on their web site did I see it mentioned. The Rogers rep said nothing about it when I called and told them I was going on a cruise and there was absolutely no indication when I switched from US coverage to the maritime satellites. Heck, when I go across the border into the US I get a text message about it, so why couldn't they tell me when I was switching to the maritime satellites?

 

The best they could do was credit me for half the data charge.

So, my advice is, when dealing with Rogers, make sure you ask all the questions you would never think of or you'll wind paying for it.

Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Roaming on a Cruise While at Sea

@carlorobazza If the agent gave you the impression 'Roam Like Home' worked on a cruise ship, hopefully someone was listening to that conversation because the agent needs to receive some additional training on that I think. No wireless carrier I can think of has ever offered a roaming package for cruise ships, even before RLH came out.

 

Not sure what "Maritime Data Rates" are but you basically are roaming on the cruise ship's personal cell phone tower, and they bill ROGERS for whatever you use and then those charges are placed on your invoice, same as any other country where RLH service isn't offered.

 

Also I'm not sure why there isn't some sort of text message confirmation of this like when you enter the USA, but it is good idea. Obviously not everyone will know this sort of thing.