Roaming off but still charged near US Boarder.

[gamzesyn]

Hello!

I am living in a city at the USA-CA border. I keep roaming always off, however, I am charged $12. I have never been in the USA. I need help or I will switch to another service provider.

*** Edited Labels ***

[RogersYasmine]

Good day @gamzesyn!

Thanks for posting your concerns here in the forums. Receiving unexpected roaming charges is never nice. 😞

If you can kindly send us a Private Message @CommunityHelps, we can certainly take a closer look to see how we can help prevent such charges from happening again. For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersYasmine