Roam Like Home Issues

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I'm Here A Lot
Posts: 6

Re: Roam Like Home Issues

 

Hello,

 

I have roam like home and I am in Niece at the moment but my cellular connection keeps dropping quite often even though I have all the strength bars lit up and the a LTE connection.  When I go to my email or safari, it says to turn on your cellular data, which is on.  I have to factory reset my networks settings and it works again but again only for a tenth of time.  Any one have any suggestions to correct this pls?  I am here for business and this is disrupting the communication between my clients.

 

Help pls...

 

Thanks,

Stan

Moderator
Moderator
Posts: 1,983

Re: Roam Like Home Issues

Hello Stan @stanhum16,

 

Welcome to the Rogers Community, and thank you for your post!

 

We're sorry to hear about the issues you are experiencing with Roam Like Home in France.

I know the importance of staying connected, especially while spending time abroad.

 

In order to resolve roaming issues during international travel, please try to:

 

  • Turn on Airplane Mode for about 30 seconds.
  • Then turn it off again and let your iPhone automatically select the best network. 

 

If this did not help reestablish your network connectivity, please proceed with the following:

 

  1. Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes.
  2. Tap the carrier that you want.
  3. Go back to the main Settings screen and wait for your iPhone to connect to the network. 

Let us know if you're still experiencing issues!

 

RogersMaude

I'm Here A Lot
Posts: 6

Re: Roam Like Home Issues

Hi RogersMaude,

 

I have tried your suggestions and 4 service providers that I can connect with and again, the cellular data drops 10-15 minutes later and I have to reset again.  I need this issue corrected.  Are there any other suggestions pls?

 

Thanks,

Stan

Moderator
Moderator
Posts: 1,046

Re: Roam Like Home Issues

Hello @stanhum16!

 

If this is an iPhone, please try the following:

 

Settings > General > Reset > Reset Network Settings

 

Now, please keep in mind that this will delete all your stored WiFi passwords. However, if there's a problem with your stored network settings that's causing this to happen, this reset should fix it.

 

Regards,

RogersCorey

I'm Here A Lot
Posts: 6

Re: Roam Like Home Issues

I have tried that as well numerous times. I am now in Lisbon, Portugal and having the same issues. I have turned on airplane mode, reset network settings, tried various services providers and still losing the connection. I need a solution ASAP. Pls advise. I am paying for Roam like home and I cannot do it.
Moderator
Moderator
Posts: 823

Re: Roam Like Home Issues

Hi @stanhum16,

 

I appreciate the troubleshooting steps you've taken so far. Are you only experiencing issues accessing data? How is it making calls or messaging? Have you ever used Roam Like Home successfully on the current device? If possible, would you be able to test your SIM in another device to eliminate any devices issues? 

 

 

 

 

RogersZia

I'm Here A Lot
Posts: 6

Re: Roam Like Home Issues

It seems to working ok for messages and calling. The main issue is the data saying there is no cellular data even though I have full bars and saying it is on LTE. This is a new iPhone 8 plus and it is the first time I have used Roam like home on this phone. I will try the sim on another phone. It won’t effect or have additional charges to the other phone will it?
Moderator
Moderator
Posts: 823

Re: Roam Like Home Issues

Good afternoon @stanhum16,

 

This may seem like a silly question, but you do have the Data Roaming option turned on yes? You can find the option under Cellular >> Cellular Data Options >> Data Roaming. 

 

 

 

 

RogersZia

 

I'm Here A Lot
Posts: 6

Re: Roam Like Home Issues

Yes, roaming is on.
Moderator
Moderator
Posts: 823

Re: Roam Like Home Issues

Good afternoon @stanhum16,

 

Have you tried switching from LTE to 3G to see if data works? Since you've already tried all the troubleshooting steps my colleagues had offered above, I would want to review your account to see if anything on the account end maybe creating a conflict. 

 

Please reach out to us via PM @CommunityHelps so we can take a closer look into your account.  If you're not familiar with our private messaging system please visit the blog here

 

 

 

 

RogersZia