Roam Like Home Issues

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 13

Roam Like Home Issues

Roam Like Home is having a couple of weird issues and I was wondering if anybody else had the same issues or knew of any fixes.  A person on my plan is currently in India and using the feature. She is currently experiencing a few problems. 

 

1. There is a lag on both sides of the conversation during phone calls. If I say hello she will hear it about 1 second later and vice-versa. This has happened to me as well when I was using the feature outside of Canada. 

 

2. The bigger issue is when she gets an incoming call from anywhere but India. Yesterday I called her from my 604 number and her caller id showed a completely random local India number. 

 

3. Not sure if there is a fix for this problem but people in India that call her number are forced to pay international rates since they are calling a Canadian number, any ideas on how this can be avoided? I had asked Rogers in the past before I went out of town and they said the local people should pay local calling rates. 

Moderator
Moderator
Posts: 1,989

Re: Roam Like Home Issues

Good evening @nitingaba,

 

Thanks for your post!

 

The second-long ''lag'' can sometimes occur during overseas call, I understand how frustrating it must be. Has she tried turning off and turning back on her cellphone device?

 

One of the purposes of Roam Like Home is that all of your Canadian contacts have the ability to reach you at no additional charges, even while you are abroad. If she has the ability to see who calls her, from India, she could let it ring, then and call them back instead. This ensures the person originally calling is not the one paying.

 

The issue regarding what appears on the call display would have to be investigated further. Is it always the same number that appears when she receives a phone call from outside of India? 

 

Let us know Smiley Wink

 

RogersMaude

 

I Plan to Stick Around
Posts: 13

Re: Roam Like Home Issues

I have called her 3 times today, all 3 times it has been a different number. Only once was it my actual number but the other 2 times it was completely random. She is also unable to call that number back to reach me or even answer those calls, the line automatically disconnects when she answers.
Moderator
Moderator
Posts: 824

Re: Roam Like Home Issues

Are you by any chance using a third party calling app? Or a calling card? If not, then does this only happen when she receives a call from your number? Has she already tried to reboot the device? 

 

Please keep us posted.

 

 

RogersZia

I've Been Here Awhile
Posts: 4

Re: Roam Like Home Issues

Roam like home India can't make calls

 

I'm in India on a business trip. Roam like home is enabled and I can use the internet and receive phone calls, BUT cannot make phone calls to numbers in Canada.

Tried all the number combinations suggested on the community site.

I specially switched to rogers a few weeks ago for this exact feature. I need this resolved please!

Thanks,
Moe

Resident Expert
Resident Expert
Posts: 1,067

Re: Roam Like Home Issues


@Moebile wrote:

Roam like home India can't make calls

 

I'm in India on a business trip. Roam like home is enabled and I can use the internet and receive phone calls, BUT cannot make phone calls to numbers in Canada.

Tried all the number combinations suggested on the community site.

I specially switched to rogers a few weeks ago for this exact feature. I need this resolved please!

Thanks,
Moe


@Moebile

What error message are you getting? Are you dialling +1 in front of the number?

 



I've Been Here Awhile
Posts: 4

Re: Roam Like Home Issues

Thanks for your response @gp-se.

I have an iPhone. So far I've gotten two "messages" one is "call failed" in the iphone UI. The other is a recorded voice message from what I believe is the local provider, stating "you are not dialing a valid number", but I get the voice message less often.

In both instances I'm dialing the same number and do have the +1 both times.

When I tried +1 (514) 734-7699 (rogers helpline) i get the called failed iPhone ui message.
Moderator
Moderator
Posts: 654

Re: Roam Like Home Issues

Hello @Moebile,

 

Welcome to the Rogers Community Forums.

 

I know how important it is being able to keep in touch with your loved ones back in Canada while you are traveling abroad. The fact that you signed up for the service with that in mind and you have been unable to is definitely problematic.

 

We would like to attempt to resolve this issue by modifying some of the settings on your device. To see if the phone calls to Canada will begin to work, please go into the settings of your iPhone - Select Carrier - Turn Off Automatic - Tap any available Carrier. Then, go back to the main Settings and wait for your iPhone to connect to the network.

 

Hope this helps!

 

RogersTony

I've Been Here Awhile
Posts: 4

Re: Roam Like Home Issues

Hi @RogersTony, unfortunately this method doesn't help. The ability to make calls is inconsistant and I keep losing connection to the provider.. I'll be calling customer service once I'm back in Canada.
Moderator
Moderator
Posts: 824

Re: Roam Like Home Issues

Hello @Moebile,

 

 

I appreciate the troubleshooting steps you've taken so far. I know this was a feature you were specifically interested in. What iPhone model are you using? May I know which local network are you connected to? I realize that switching to a different carrier manually did not work for you. Is there a way you can test your SIM in another device? Just to identify if this is a device issue or a network one. 

 

Please let us know if the above option works for you.

 

 

RogersZia