Requesting a specific phone number

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rickeoni
I've Been Around
Posts: 1

Requesting a specific phone number

I was wondering if it is possible to request a specific phone number. It is our old home number from years ago and is not currently in use.

 

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RogersMaude
Moderator
Moderator
Posts: 2,349

Re: Requesting a specific phone number

Good evening @rickeoni,

 

Thank you for your post!

 

Sometimes, people lose their old phone number and want to get it back. Whether you changed to a different service provider, your service was disconnected, or you asked for a different number but later changed your mind, getting back your old phone number can be difficult.

 

To better assist you, we'll need more information from you:

 

  • Are you trying to get it back on a home phone line or you wanted to have it ported on to your cellphone?
  • Was it a number you previously had with Rogers or with another company?

 

Occasionally, phone numbers can or can't be ported to another service provider, and phone companies do not legally have to release the numbers to other providers under certain circumstances. 

 

Whether you're looking to port it in or activate it as a new phone number, we can definitely try and accommodate you by searching for a similar one or something that would end in the same last 4 digits, for example.

 

Looking forward to your reply!

 

RogersMaude

veroaubin
I've Been Here Awhile
Posts: 3

Re: Requesting a specific phone number

Had an account that was canceled and would like to reclaim the number associated. It hasn't been reassigned to anyone. I'd like to make a new account as the original one is canceled but use my original phone number. Is this possible?
RogersRob
Moderator
Moderator
Posts: 71

Re: Requesting a specific phone number

Hi @veroaubin,

 

Welcome to the Community and thank you for your post! We know how precious a phone number can be and we understand wanting it back.

 

How long has it been since the account was cancelled?

 

If the line has been canceled in the past 60 days, the number can be reactivated on the account. However, if it has been canceled for a longer time, we may not be able to assign you the same phone number.

 

Are you able to confirm the reason why the line was cancelled?

 

Looking forward to your reply.

 

RogersRob

veroaubin
I've Been Here Awhile
Posts: 3

Re: Requesting a specific phone number

The account was canceled due to NP, in Jan '19. The amount owing was resolved since then and the cell number associated to the canceled account is still not assigned to a new account.
RogersMaude
Moderator
Moderator
Posts: 2,349

Re: Requesting a specific phone number

Thank you for your reply @veroaubin!

 

We truly wish we can help you recover your previous number as soon as possible. However, there may be some limitations in making this happen. Keep in mind that we are unaware if the number has been assigned to another Rogers customer in the meantime.

 

One way to do it would be to activate a new line and see if we can assign you the phone number in question. Are you looking at opening a new account with Rogers? Since the last one was closed for non-payment, a security deposit may be required.

 

Let us know if you have any other questions!

 

RogersMaude

Nlake0027
I've Been Around
Posts: 1

Re: Requesting a specific phone number

Hi I canceled the number because I wanted someone to stop calling me. Doing it out of frustration I totally forgot that my old number was connected to all bussiness accounts and important social media accounts. And now I have no access to them until I get access of my old number. Please help
RogersTony
Moderator
Moderator
Posts: 1,179

Re: Requesting a specific phone number

Hello, @Nlake0027

 

Welcome to the Rogers Community Forums!

 

We appreciate you posting your concern regarding recovering your phone number. I can imagine how much of an inconvenience this has become. 😞

 

As per post 6 of this thread, there could be some limitations in our ability to recover your phone number if it has been assigned to another customer already, for instance. We will do our best to try to recover the number for you. Please send us a private message @CommunityHelps so we can get started on this for you.

 

Not familiar with our private messaging system? No worries, click here.

 

RogersTony

amylynne23
I've Been Around
Posts: 1

Re: Requesting a specific phone number

Is it possible to request a specific number if it is not currently assigned or has not been assigned in the past?  I would like a specific number for my business if possible.

RogersMaude
Moderator
Moderator
Posts: 2,349

Re: Requesting a specific phone number

Good day @Nlake0027,

 

Thanks for reaching out & welcome to the Community! We're happy to answer your question regarding a change or phone number.

 

To make sure I understand correctly, there are a few things I'd like to confirm with you. I hope you don't mind!

 

Are you looking at opening a new account with Rogers or do you already have an active line for which you would be looking to change the phone number on? If it's for a phone number change in the same area code, please note that a fee would apply.

 

Did you make sure the number you had in mind was not assigned and that it belongs to Rogers? If it is owned by another company, we won't be able to assign it to your line even if it's currently not in service.

 

RogersMaude

 

 

RogersMaude