Poor cellular reception code "E" on phone

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

Poor cellular reception code "E" on phone

I have 2 iPhone6 smartphones.  They are exactly the same model and were purchased at the same time.  At the same location and the same time, one operates properly and it shows LTE or ROGERS cellular coverage.  It works great.  The other phone often only shows a network coverage indicated as "E".  This 'bad' phone cannot connect to the internet when on an E network and is very frustrating.  All software has been updated on the phone.  Is the phone a lemon or is there something I can do to fix it? 

 

 

***Edited Labels***

I'm a Trusted Advisor
Posts: 32,019

Re: Poor cellular reception code "E" on phone

Hello @icwl

Have you booked a appointment with the Genius bar at ur local Apple store and see if the device is still in warranty and have it checked it out? Could be a lemon but unfortunately if it's out if warranty, then u will have to pay to get it fixed. If it's in warranty then u can have it fixed.
Resident Expert
Resident Expert
Posts: 1,087

Re: Poor cellular reception code "E" on phone

Backup the "bad" phone in iTunes then Factory reset the phone and dont' restore until you test the phone. Also you can try swapping the sim cards to see if it's a hardware issue.

 



Order Now!
UFC 246: McGregor vs. Cerrone Live
LIVE: Saturday, January 18th 10:00 PM ET
Countdown: 9:30 PM ET
Channels: 348 (HD) | 350 (SD) | Ignite TV 499
Price: $64.99 (HD) | $59.99 (SD) | Ignite TV $64.99
Ignite TV customers can order now!
DTV Customers can order as of January 16th

He's back! Irish superstar Conor McGregor makes his return to the Octagon on January 18, and he's kicking off 2020 with a welterweight showdown against the man with the most wins in UFC history, Donald "Cowboy" Cerrone. Returning to action for the first time since October 2018 in the main event of UFC 246, the two-division champion from Dublin known as "The Notorious" one wants to make a statement against Albuquerque action hero Cerrone, who has picked up five post-fight performance bonuses in his last five bouts.

Topic Stats
  • 2 replies
  • 1864 views
  • 0 Likes
  • 3 in conversation