Poor cell service

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SulfurMDK
I've Been Around
Posts: 1

Re: Poor cell service

Hi there,

 

Ever since I moved to Orleans (Ottawa) 2 years ago, I've experienced poor cell reception in my neighbourhood. This has meant I cannot use my phone in the basement, most of my first floor, and certain areas of my home office on the 2nd floor. Even outside the connection is poor and have had dropped calls / no connection to network . I live near Trim & Innes. I've had 3 cell phones in the past 2 years (Oneplus 3, Sony Xperia 5, and Samsung A71) and all have suffered the same issues.

 

A few weeks ago I saw a Rogers truck and a construction crew in front of my house. I struck up a conversation with him about the upcoming internet upgrades in my neighbourhood. Just as I was thanking him for answering my questions he asked me if I had trouble with my cell phone in the area. I explained to him the issues I've had in the past 2 years and that it only affects Rogers since my wife has no issues whatsoever with Bell. I thought perhaps it had to do with the different frequencies each use for their network or some other technical reason. He assured me that it should not be this way, and would report the issue when he gets back to the office.

 

I was wondering if you could provide an update and/or send a team out to my area and verify the signal levels/quality.

 

Thanks

 

Edit: Added portion where I state the issue persist while outdoors.

gp-se
I'm an Advisor
Posts: 1,144

Re: Poor cell service

@SulfurMDK 

 

You could try to enable WiFi calling on your phone so you can make calls in your house or areas where the phone is connected to WiFi. I understand this isn't ideal, but this will allow you to use your phone until Rogers fixes your area. 

smakcanada
I've Been Around
Posts: 1

Re: Poor cell service

I have rogers Cell and  Bell internet inside my house. I don't have a home phone or cable. I had Bell reduce my bill on the internet (so they reduced my internet service), now I have no reception on my cell phone when I am in the house. It might be a coincidence but I think it happened since Bell reduced my internet. I have to keeo connecting and disconnecting from the wifi in the house. Is this a Bell issue, or a Rogers issue?

RogersTony
Moderator
Moderator
Posts: 1,277

Re: Poor cell service

Hello, @smakcanada

 

Welcome to the Rogers Community Forums!

 

We appreciate you posting your question to the Community. It is very unlikely that any changes to the billing on your Bell internet service would cause any issues with the cellular signal on your Rogers mobile device.

 

It is most likely purely coincidental. To test this you can simply unplug the Bell internet modem in your home and see if the cellular signal improves on your device. You may need to reboot your mobile device once the modem is unplugged.

 

Please answer the questions below so we can better assist you.

 

  • Are you experiencing poor cellular signal in all areas of the home or just certain areas?
  • Does the cellular signal immediately improve as soon as you go outside of your home?
  • Have you reported the issues you are experiencing via the Rogers MyNetwork tool? You can see if there are issues in the area and also report issues you are facing. 

We look forward to your response.

 

RogersTony

cafekief
I'm an Enthusiast
Posts: 100

Re: Poor cell service

This is in Surrey, BC last night... By my mother place... So slow........ Can't even make a phone call or use data

They need to add power to the LTE tower..... This sucks **** rogers I remember five years ago u were the best cell phone company... Ever..not now....

Pleaee put in a request for better speeds... And everything.. 

Screenshot_20201030-192416_Speedtest.jpg

RogersMike
Moderator
Moderator
Posts: 25

Re: Poor cell service

Hello @cafekief 

 

I know how important it is to stay connected these days and having a poor cellular network in your area is a major inconvenience.

 

It's always a great idea to report these types of issues via our Network Aid tool located here: https://www.rogers.com/consumer/wireless/my-network.

 

There could be an issue with the tower in your area or it may need to be repositioned and the best way to start the process would be via the Network Aid tool above. I hope this helps.

 

Looking forward to your reply.

 

Kind Regards,

RogersMike

 

 

Lyndino
I've Been Around
Posts: 1

Re: Poor cell service

I'm just wondering if I'm the only one who lives in a place that had the worst cell service in existence. Full signal with 4G and I can't even load Google. Can? What is wrong with Rogers trying so hard to push a better signal that's actually worse.
LTE is good, 4G is good enough for 99% of everything we do on our phones anyways.
Fix your service!

 

RogersCorey
Moderator
Moderator
Posts: 1,498

Re: Poor cell service

Greetings @Lyndino!

 

Welcome to our Community!

 

If you're having signal related issues, you've come to the right place for help. Is this issue happening inside your home, in a specific location or is it happening everywhere you carry the device? 

 

Regardless, I can look into this matter for you and troubleshoot as necessary. 

 

Please PM us @CommunityHelps for further assistance. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

cafekief
I'm an Enthusiast
Posts: 100

Re: Poor cell service

All my smartphones galaxy note 9 and galaxy s20 ultra 5G doesn't get 5G connection or nor LTE plus (+) download speeds of 0.15 Mbps down and 0.01 for upload.... In the fleetwood area of Surrey, BC even out its spoty LTE and same speeds.... Its the fleetwood park area of Fleetwood.... There needs to be improvement soon... Or I'm switching to bell next year... Also there lots of developmentz in the area... Also very bad battery drain on my galaxy note 9 from 74% to down to blinking red 4% in just an hour... Compare to 3 feet away from a major like major cell tower with 5G and LTE+... Phoning into night... About it... It's been plus two years for this to be fixed and still nothing........ Wow Rogers.....

RogersAndy
Retired Moderator
Retired Moderator
Posts: 568

Re: Poor cell service

Hey @cafekief!

 

Sorry to hear you're having such extreme cellular connectivity issues! I know that our wireless footprint in B.C. isn't as robust as it is in say Ontario, but there should be EXT network access where available. 

 

Would I be safe in assuming you've spoken with Rogers support regarding this? Perhaps even escalated through the MyRogers app?

If so I'm wondering if you've been advised of your distance from the nearest tower which can better explain the overall connectivity concerns.

 

@RogersAndy