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Poor cell service

zavtra
I've Been Here Awhile
I live in Cardiff, a small residential community just outside of St. Albert/Edmonton Alberta, and have never gotten better than two bars of LTE in home, and lately I've been down to three bars of 3G. What is the problem?
74 REPLIES 74

Re: Poor cell service

Poor voice quality and poor coverage

 

 Hi I live in Edmonton and I use my rogers phone for business and I have very poor reception

INC0039693 

 

 
solution offered:
 
use extended service(still have issue)
use wifi calling I have very slow speed internet)
use a booster  
when contacted customer service and retention manager was told only way to get out of rogers is I pay penalty for iPhone equipment cost 
my question why I was not told when sign up with rogers that the area I live has a limited service and I have to rely on extended service or booster on wifi calling 
I started in November and started complaining since December( past buyers remorse)
Business can't run with in reliable phone service 
 
Please don't deceive customer

Re: Poor cell service

Hello @sivarajagopalan,

 

Thank you for your post and welcome to the Rogers Community Forums!

 

I can understand how frustrating it is to experience such poor reception on your phone right after signing a term for your Wireless service.

 

Are you on a Business plan or a regular consumer plan? If you are a Business customer you will have to reach out to our Business Customer Service teams by clicking on this link.

 

If you are not a Business customer send us a Private Message @CommunityHelps and we can take a closer look at this for you. For more information on our Private Messaging system Click Here.

 

RogersTony

 

 

Re: Poor cell service

BS
I'm a Senior Advisor

It is not something they tell you is what your service quality is going to be - if you ask, you will be directed to a map - there are apps that are available that will identify towers and signal levels in your home.

 

Basically, they provide you with the remorse period that you have 15 days, now unlimited use to cancel if you are not happy at no cost and return of equipment, but if beyond that period, you are stuck with the contract.

 

So do follow-up with the offer from community helps - they can investigate and possibly Rogers will provision another tower in the area if possible.

 

Otherwise, the only real solution is the booster which can be purchased and do work very well - it picks up the signal from the tower, and repeats it into your home.

In my home, I have two towers in eye sight direct line of site to a concrete wall, so when in my living room, I get 1 LTE or no bars at all.  I have to go out my front door to get a signal from a tower 2 1/2 km down the road - can't get signals in my back yard because we live in a medium density home build and all the signals are blocked by homes.

 

Interesting thing, Wind never had a tower here, and they just put new ones in.

 

One of the unfortunate realities of wireless signals, whether WIFI, or cellular, is interference and structures interfere.

 

But on final note, only solution really is the booster. But they are going to run you about 100.00 though.

 

Good luck - maybe Rogers will provision a tower, but their solutions provided really are the only ones. do take a look at an app to identify tower locations and strengths, so you can at least know where you can get signals.

 

Bruce

Re: Poor cell service

Gavinrow
I Plan to Stick Around

Thanks Bruce. I didn't know I could get a booster. The nearest tower is only a km away. There are a lot of structures in my area - all houses. There's also a lot of new development being built in the way. This might actually be good, because that will probably mean there are more people losing signal!

I'm calling Rogers tomorrow to see what they can do for me, but in the meantime I'll probably try the booster.

Gavin


@BSwrote:

It is not something they tell you is what your service quality is going to be - if you ask, you will be directed to a map - there are apps that are available that will identify towers and signal levels in your home.

 

Basically, they provide you with the remorse period that you have 15 days, now unlimited use to cancel if you are not happy at no cost and return of equipment, but if beyond that period, you are stuck with the contract.

 

So do follow-up with the offer from community helps - they can investigate and possibly Rogers will provision another tower in the area if possible.

 

Otherwise, the only real solution is the booster which can be purchased and do work very well - it picks up the signal from the tower, and repeats it into your home.

In my home, I have two towers in eye sight direct line of site to a concrete wall, so when in my living room, I get 1 LTE or no bars at all.  I have to go out my front door to get a signal from a tower 2 1/2 km down the road - can't get signals in my back yard because we live in a medium density home build and all the signals are blocked by homes.

 

Interesting thing, Wind never had a tower here, and they just put new ones in.

 

One of the unfortunate realities of wireless signals, whether WIFI, or cellular, is interference and structures interfere.

 

But on final note, only solution really is the booster. But they are going to run you about 100.00 though.

 

Good luck - maybe Rogers will provision a tower, but their solutions provided really are the only ones. do take a look at an app to identify tower locations and strengths, so you can at least know where you can get signals.

 

Bruce


 

Re: Poor cell service

Gavinrow
I Plan to Stick Around

Wow - just did some research, and the cell phone boosters are about $500. Don't think that's happening!!!!