Poor cell service

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I'm a Senior Advisor
Posts: 2,144

Re: Poor cell service

There are cheaper versions - the expensive ones are intended for office and building settings.  You find them in hospitals often.

 

Keep searching - there are cheaper versions out there - there are even car versions - remember when we had to put an antenna on the outside of our car - basically the same thing.

 

Home versions start at around 50.00 and up - don't know the quality. Car versions start around 140.00 and upwards.

 

No they are not cheap  Hopefully Rogers will look at cell tower location.

 

Good luck 

 

Bruce

I Plan to Stick Around
Posts: 8

Re: Poor cell service

Thanks - will do...
I've Been Around
Posts: 1

Re: Poor cell service

 

Poor Coverage in Edmonton & on QEII Corridor
I seem to have poor coverage almost everywhere I am in Edmonton.  Both work and personal cell phones are Rogers.  Now my personal cell phone - battery life is waning, and just burning down - I am sure because it is tired of continuously trying to get service!  Not sure what to do, other than consider changing providers on personal cell phone - been with Rogers almost 8 years, and the cell coverage is not improving.  Any suggestions would be appreciated!  Otherwise, will consider going to another provider shortly.  Thanks!
Moderator
Moderator
Posts: 1,038

Re: Poor cell service

Good morning @pdscott25!

 

Welcome to our Community!

 

If you've been having ongoing reception issues, we'd like to troubleshoot with you. Edmonton is a fully covered LTE zone so we may need to escalate a ticket to have the towers near you investigated to ensure they're in full functioning order.

 

Please PM us @CommunityHelps so we can get to work for you! If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 2

Re: Poor cell service

Poor Cellphone Coverage in Claremont

 

I have an IPhone7 and was with Fido when I moved to my house last year. I found that the cell coverage in Claremont (North Pickering) is very poor - everyone in the area complains about it. But I found that when I enabled wifi calling with Fido, all of a sudden my cell signal was pretty good and I was able to make calls without many issues. 

In February, I switched to Rogers, figuring the signal is the same (and I was told by Rogers reps that it is), but it was not. Same phone, but the signal was horrible and I was constantly either missing calls or dropping them, which becomes extremely frustrating not only for myself, but for people trying to contact me. So I called Rogers and followed their advice, they said for starters, turn LTE off - and I'm surprised this workaround actually seems to work, but I don't want to constantly be switching my settings on and off with LTE. So finally they got wifi calling enabled on my phone, but still, the signal is horrible. It is the same result whether I make a standard call, a wifi enabled call, or a 3rd party call using internet. 

I can no longer work from home because my signal can drop at any time on a conference call. I've followed Rogers instructions, swapping SIM cards, etc to ensure it is not the phone, and I know from experience, when my wife calls me on my drive home that as soon as I get close to our neighbourhood the call drops - Every. Single. Time. 

But yet despite the high prices we pay for cell packages and phones, nothing has been done to rectify this problem, for our area in general. Claremont isn't in the middle of nowhere, it's located right on the border of Markham/Stouffville/Pickering. Surely there should be a solution for this. 

Moderator
Moderator
Posts: 252

Re: Poor cell service

Hello @soots!

 

Thanks for being a part of the Community Forums and congrats on your very first post!! 😊

 

The worst feeling is being on a call (especially an important one!) and having your wireless connection go kaput! I can understand your frustration!!

 

Technically, the Wi-Fi Calling feature should totally bypass your cellular coverage when routing your calls, so it does surprise me that you are experiencing these dropped call and missed call issues while on both connections. This leads me to my first question: Around the time that this began happening, did you also make any changes to your home internet services? For example, was any new equipment added during that time, or any change made to your internet plan or settings?

 

Another thing you can try if not already done, is to reset your device's Network Settings. Here is how: Settings > General > Reset > Reset Network Settings.

 

One final question for you. Around the times where you experience the drop in phone calls on your way home, do you happen to notice if your device displays "Rogers-EXT" or "Roaming" at the top of your device?

 

Hopefully, we can help get to the bottom of this!


RogersLaura

I've Been Around
Posts: 1

Re: Poor cell service

Since December my cell will not get service in my yard or home, have to drive 2 km down the road

Moderator
Moderator
Posts: 252

Re: Poor cell service

Hi @Powerpup22!

 

Thanks for joining us here in the Community Forums! Congrats on your first post! 😊

 

When it comes to keeping in touch with friends and family, many of us depend on a good, strong cellular connection! I also use my cellphone to keep track of other things like finances and my social media feeds. I'm really sorry to hear that you've been having these service issues--that's not fun. 😟

 

Did you recently change devices or get a new sim card? Do you know if anyone else in your home or nearby are having similar issues?

 

I would recommend using our MyNetwork service (formerly NetworkAid)! MyNetwork is a self-serve tool that you can access via your MyRogers app or Rogers.com to check for wireless outages, and view coverage types available at specific locations. You also have the option to report a poor wireless signal using the "Report an Issue" feature. Our technical teams will review your feedback to identify and resolve service issues.  Your feedback will also be reviewed by our planning teams to prioritize future network enhancements. 

 

Please click HERE to get instructions on how to access this tool, or visit Rogers.com to enter your address details and check the current coverage status. 

 

I hope this information is useful!

 

RogersLaura

I've Been Here Awhile
Posts: 4

Re: Poor cell service

I switched to Rogers for my cell phone. (iPhone 7+) I originally was with Koodo but got a better deal through Rogers. When I was with Koodo I’d get over 100mbps down through LTE and would have full bars. With the switch I usually get 1 bar LTE and spend most of the time on 3G. I’m right smack dab in the middle of 3 towers surrounding me. Currently I do have calls drop indoors because of this.

My typical data speeds tests are at most 20mbps down with Rogers.

What can I do? Wifi calling helps although if my internet goes out which it does frequently I’m back to nothing.

Moderator
Moderator
Posts: 1,461

Re: Poor cell service

Hello, @shadowt1tan.

 

Welcome to the Rogers' family and to the Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. Weak signal strength and dropped calls can surely be inconvenient. 

 

Are you experiencing the slow speed and weak signal strength only when you are at home? You are surrounded by three towers and yet see one bar on LTE indicates signal penetration issues. The higher the frequency, the higher the degradation of the signal indoors. 

 

Have you tested calls and speed elsewhere? Also, let us know if you have done any troubleshooting so far. 

 

Cheers,

RogersMoin