I am so sorry to hear that you're experiencing issues with the Rogers 5G network. We'd be more than happy to help you.
When was the last time the 5G network worked for you? Have you power-cycled your device? Can you check your Cellular data Selection settings and ensure it's set to 5G or 5G Auto?
Just as an FYI you might not be able to connect to a 5G network because:
- Your device is connecting to an HSPA+ or 4G LTE network, as that network’s signal is stronger.
- You’re in an Extended Coverage area.
- You’re roaming outside of Canada.
We look forward to hearing from you.
At my current location in Edmonton I am in a 5G network area right between two 5G+ zones.
I appreciate your detailed response and all the troubleshooting done so far.
A couple of questions for you; I hope you don't mind:
The plan has to be 5G compatible for the device to connect to a 5G network. All our Infinite plans include access to a 5G network.
I look forward to hearing from you.