New unlocked phones for VoLTE

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I Plan to Stick Around
Posts: 8

Re: New unlocked phones for VoLTE

I'm desperate to get it working. I know I can figure it out but any suggestions
I'm a Trusted Advisor
Posts: 31,995

Re: New unlocked phones for VoLTE

Hello @ybalsara

I do wonder if its ONLY devices offered from Rogers which have Rogers bloatware.

Have you checked online to find that?
I Plan to Stick Around
Posts: 8

Re: New unlocked phones for VoLTE

Yes I checked online could take find anything g except the service menu thing. According the the US carriers there is a flag inside the phone I have to enable but I gotta figure out how to fully access the service menu
I Plan to Stick Around
Posts: 26

Re: New unlocked phones for VoLTE

Any update on this? The proposed solution is useless. Im in the same boat with a sm-g925w8 unlocked from bell on a share everything plan. unable to video call or VoLTE
Retired Moderator RogersArthur
Retired Moderator
Posts: 385

Re: New unlocked phones for VoLTE

Hi @bottleb,

 

Thank you for your patience and welcome to the Community Forums!Smiley Happy

 

Looks like you have a Samsung Galaxy S6 Edge - SM-G925W8, if this is the case you'll need to first make sure your unlocked device have the proper Rogers APN settings here and check the follow list below:

• Plan is LTE Calling compatible / provisioned.

• Compatible data plan and LTE-ready SIM card.
• Latest device software version and carrier settings.
• VoLTE / Wi-Fi Calling features are enabled on the plan.

• Device has the firmware that supports LTE on most major carriers.
• VoLTE and Wi-Fi Calling settings in the device are enabled / turned on.

For Video Calling both users must have a minimum 3G Video Calling capable handset

 

Please note: We give limited support for unlocked devices because of all the variables that are involved with non-Rogers devices (not guaranteed to work). So far VoLTE is confirmed as working / being compatible on the Rogers network with Samsung Galaxy S6 and above, iPhone 6s and 6s Plus (Wi-Fi calling). 

 

Hope this helps,

RogersArthur

 

 

 

I Plan to Stick Around
Posts: 26

Re: New unlocked phones for VoLTE

Thanks for the reply.

Everything is good on my end yes.

Latest Rogers OJ7 firmware.
APN is correct.
VoLTE enabled etc..
Seems its on the other end (Rogers system) that its not working.

Support has opened a ticket on Friday. Any way of getting an update?

Thanks
I Plan to Stick Around
Posts: 8

Re: New unlocked phones for VoLTE

I was in the same boat as you.. with my unlocked Bell device. I'm very technical and tried everything. I escalated it and they said sorry if it's not a Rogers device it won't work. I believe in the backend it authenticates from IMEI so it only allows Rogers models to work on VOLTE I got fed up and ended up selling my bell unlocked phone and bought a Rogers one
I Plan to Stick Around
Posts: 26

Re: New unlocked phones for VoLTE

Well thats a shame...from what the mod said, seems like my unlocked SHOULD work.

Allowing only Rogers S6 when all the Canadian carriers have the exact SAME model would be VERY unfortunate and dumb
I Plan to Stick Around
Posts: 8

Re: New unlocked phones for VoLTE

I know I literally busted my brain out for this.. there is no reason it should not work. I copied all the system files radios and even the same Rogers BOJ7 Rom onto the phone and no luck. I strongly feel their gonna a give you the answer "Sorry it's not a Rogers device there for we donot support it ". But I wish you the best for luck. Let me know what you find. I tried everything technicialooks on my end. I feel their doing it by IMEI on the back end so they can serve Rogers devices their voLTE

I Plan to Stick Around
Posts: 26

Re: New unlocked phones for VoLTE

Will let you know 4 sure...spent all weekend on this..i AM paying for my Share Everything plan....