03-29-2018 11:42 AM
02-04-2019 09:53 AM
For those who are on iOS and NordVPN you can try this method. It works perfectly for me.
I am still hoping Rogers can fix this in the near future though.
07-01-2019 02:23 PM
07-02-2019 12:47 PM
Greetings and welcome to our Community @drlarsen!
I am sorry to hear the workaround doesn't work for you. You are correct that operating on the EXT network all the time isn't ideal.
If the IPv4 workaround doesn't work for you, then it would be up to your VPN vendor to update their VPN software to be compliant with our network operating standards. IPv6 isn't going away so all VPNs will have to support IPv6 sooner or later and it is in their best interests to get on board sooner rather than later.
07-02-2019 01:37 PM
That's one way to look at it. The reality is IPv6 adoption in Canada is only at 22% as of January 2019. My organization is in the other 78%.
07-03-2019 12:32 PM
I wish I had an alternate solution for you but we only offer the IPv4 workaround.
08-03-2019 11:09 AM
I've stopped being able to connect to our corporate VPN over LTE again. I've asked that the workaround be re-applied.
I'm surprised that you're asking us to convince our VPN vendors to support IPv6. Our VPN provider is Cisco Meraki. I don't have much sway with them.
Please support your customers until the vendors have made the switch to IPv6. I'm not sure why Rogers is trying to move this forward by denying service to its paying customers.
08-04-2019 09:25 AM
Welcome to Rogers Community Forums and thank you for joining this conversation. I can certainly appreciate your situation; not able to connect to work can be disruptive.
Thank you for your PM, you shall get the updates on the ticket submitted for you.
08-04-2019 11:44 PM
If Rogers is not willing to support its paying customers using an IPv4 VPN on LTE for the time being, Bell seems to be. Would you please be clear about what your are and are not willing to support for us? This will allow us to make our decisions to stay with Rogers or not.
08-05-2019 10:18 PM
Hello again @ianwday,
I can imagine the inconveniences caused by the issues you're experiencing with your IPV4 VPN on LTE. Thank you for your feedback!
Have you been notified that the fix was deployed to your device since you reached out to us via private message?
Let us know if you need more help!
08-06-2019 05:13 PM
08-06-2019 08:00 PM
I’ve had the fix applied twice but it stopped working again last week. I sent a Private Message to @CommunityHelps and asked them to re-apply the fix. It’s working again.
09-22-2019 12:33 PM
I think I have found a solution for this for iPhones but I'm thinking it also needs work from Rogers. When I originally had the fix applied to my phones I was told that they blacklisted my devices from using IPv6. Recently when my phones stopped working I've been asking Rogers to reply the fix and they keep telling me they have but it has not resolved any issues for any of my phones. On a call yesterday with support I was told devices by default have only IPv6 on them but they add devices to their list to use both IPv4 and IPv6. This is different than blacklisting IPv6 which is what I was originally told the solution was. So this got me looking at options I could implement and I found options in Apple Configurator to force the iPhone to only use IPv4 APN. In the cellular profile section I set a configuration with the following settings:
Configured APN Type: Default APN
Default APN Name: ltedata.apn
Default APN Authentication Type: PAP
Default APN User Name: left blank
Default APN Password: left blank
Default APN Supported IP Versions: IPv4. <---this is the important part.
I saved the profile and emailed it to my self and as soon as I installed it (double click from email then go into Settings->General->Profiles & Device Management then click the profile and trust/install it) my VPN started working again.
So not sure if you still need Rogers to enable IPv4 on your device or not as they may have enabled both IPv4/IPv6 before for me but the phone was still using IPv6 until I did this.
09-23-2019 12:57 PM
That's an interesting fix! Thank you for sharing.
All I wish to add is that this is an unsupported fix. Should any unforeseen connectivity issues happen in the future, resetting your APN settings to default should be your first step.
06-27-2020 07:45 PM
My VPN has also been down for a couple months. How can this be fixed?
06-28-2020 07:38 PM
Welcome to the Rogers Community Forums!
I see you've reached out to us via PM. We'll be happy to continue the conversation on there :).
08-17-2020 04:04 PM
08-17-2020 04:15 PM
My "fix" is to force roaming onto Rogers-EXT. Those are currently giving out IPv4 address, at least around here anyway (I believe they are owned by Telus).
It's a bit of a hassle switching back and forth, but at least it works for now. If it ever stops working, I'll probably switch providers.
08-24-2020 10:11 AM
I am having having the same issue. I can connect to my work VPN via any other broadband internet but I cannot connect via my Sister's home which uses a rocket hub/wireless internet. She is able to access her office network via the same rocket hub but for some reason I cannot connect on my laptop. I also tried connecting via a hotspot from my cell phone, which is also Rogers, and it cannot connect either. Just wondering if this is a setting that needs to be applied to my VPN. Not sure how to troubleshoot but any assitance is appreciated.
08-24-2020 11:48 AM
Anyone having issues since Rogers' switch to IPv6 could try to connect to the IPv4 address as apposed to a FQDN. For whatever reason, when connecting directly to an IP address on an iPhone, the translation between IPv4 and IPv6 functions without issue. However, if one connects to a FQDN, it's either not correctly resolving or an issue with the translation. Regardless, it doesn't work. Try the IP, see how that goes 🙂