Thank you all for your participation in this thread; not able to access certain app over the cellular data can be inconvenient. As discussed by @EhmTeeEhf in the post 105 no native IPv4 support has been causing the apps only supporting IPv4 not to function. We can submit a ticket for residential customers to have a fix deployed; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
Thank you for understanding!
Also some updated news
We can help if the issue is mission critical for your business. I was informed of a work around can be done by our enterprise support team for business accounts. I don't know about consumer accounts, but I am sure as Moin said, there is a work around for consumer customers.
On Business accounts, you can call into tech support and we can escalate a ticket to have your IMEI of your device blacklisted on the back end to prevent this device from accessing IPv6 and forcing IPv4 on the back of the network. This will resolve a lot of issues for now, but remember as the standards change, this work around is only a short term fix, once IPv6 is fully implemented by software makers and cell phone manufacturers, App producers will have to comply. Meaning that eventually the work around won't work anymore and the software providers for most security camera providers and VPN providers will be forced to update by the governing body who controls these standards.
So in a nut shell, contact tech support with a list of IMEI's you want to be forced back onto IPv4 and we can escalate to enterprise team to have these devices activated on IPv4
Hope this helps
Welcome to the Rogers Community Forums!
Thank you for posting your concern in the Community. I can imagine how upsetting it must be losing access to an App that you were accustomed to using via Cellular Data.
We'll need to pull up your information on file in order to fully review this matter and try to find a solution. Please send us a Private Message to @CommunityHelps so we can get started on this for you.
If you are not familiar with our private messaging system please check out our Blog.