03-29-2018 11:42 AM
10-12-2018 08:58 PM - last edited on 10-12-2018 09:08 PM by RogersAli
Re: Issues with Rogers LTE/3G Security Camera Access
I have a Lorex system that I used to be able to view on my iPhone using an app and cellular data, but I can only access it via WiFi now. We NEED access to our camera security system ASAP.
I have a Telus mobile device for work and I can access the cameras using cellular data.
What has Rogers changed? Help us regain our Access to IPV4 so we can see our Security system on data network again
10-13-2018 08:48 PM
Welcome to the Community 🙂
Having access to your security cameras is important, I can imagine how inconvenient this must be for you. You've come to the right place and we definitely want to do our best to find a solution for you.
Could you please confirm if you are subscribing to a Rogers Residential or Business account?
10-13-2018 09:51 PM
10-14-2018 02:57 AM
I seem to be having this same issue I am business client. I am currently implementing a L2TP VPN and it's working on everything except on my Rogers phone. I can only assume it's because of the IPV6 implementation.
What can we do to resolve this besides making requests for each individual phone? First apple cuts pptp support and now rogers is basically killing l2tp... What the heck is going on here? I would love to implement IPV6 on my network to be able to accommodate this push towards new technology but you can't expect me to do it over night.
We need a proper workaround for this please.
10-14-2018 11:07 AM
10-14-2018 11:20 PM - edited 10-14-2018 11:21 PM
Thank you all for your participation in this thread; not able to access certain app over the cellular data can be inconvenient. As discussed by @EhmTeeEhf in the post 105 no native IPv4 support has been causing the apps only supporting IPv4 not to function. We can submit a ticket for residential customers to have a fix deployed; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
Thank you for understanding!
10-16-2018 10:38 AM
Also some updated news
We can help if the issue is mission critical for your business. I was informed of a work around can be done by our enterprise support team for business accounts. I don't know about consumer accounts, but I am sure as Moin said, there is a work around for consumer customers.
On Business accounts, you can call into tech support and we can escalate a ticket to have your IMEI of your device blacklisted on the back end to prevent this device from accessing IPv6 and forcing IPv4 on the back of the network. This will resolve a lot of issues for now, but remember as the standards change, this work around is only a short term fix, once IPv6 is fully implemented by software makers and cell phone manufacturers, App producers will have to comply. Meaning that eventually the work around won't work anymore and the software providers for most security camera providers and VPN providers will be forced to update by the governing body who controls these standards.
So in a nut shell, contact tech support with a list of IMEI's you want to be forced back onto IPv4 and we can escalate to enterprise team to have these devices activated on IPv4
Hope this helps
10-19-2018 02:46 PM
10-20-2018 12:42 PM
Welcome to the Rogers Community Forums!
Thank you for posting your concern in the Community. I can imagine how upsetting it must be losing access to an App that you were accustomed to using via Cellular Data.
We'll need to pull up your information on file in order to fully review this matter and try to find a solution. Please send us a Private Message to @CommunityHelps so we can get started on this for you.
If you are not familiar with our private messaging system please check out our Blog.
11-11-2018 12:39 PM
For people with an IKEv2 IPsec VPN on a pfSense server, I've found that enabling MSS clamping at a value of 1300 completely fixes my issue.
11-17-2018 09:57 AM - last edited on 11-17-2018 10:08 AM by RogersTony
Can't browse on VPN on Rogers network.
I'm a business user and notice that when connected to a VPN. I can't browse web pages. I tested this out with multiple VPN's applications and devices. This started a few days ago and noticed that this has happened in the past as well judging from the posts from other users. Can you please guide me to a prompt resolution. Currently I'm using OpenVPN on my Galaxy S9 Plus. I sent a private message.
11-24-2018 01:38 PM
The latest version of the Acrobits voip client for iOS does support ipv6 networks like Rogers and works flawlessly, even if your voip provider is only ipv4. VoIP issues are generally related to the app not supporting ipv6 properly, not a Rogers issue.
12-01-2018 09:25 AM - last edited on 12-01-2018 09:46 AM by RogersYasmine
OpenVPN Has not worked for months
Thought I'd post here as I'm at my wits end at this point. Historically I have set up an OpenVPN server on my router (Netgear and now trying an Asus) so that I could access my NVR through OpenVPN as opposed to the significantly less secure method of port forwarding.
Several months ago, for some reason, this method just stopped working. I could authenticate OpenVPN just fine on my phone(s), but I was basically unable to access internet or my NVR. Sometimes I can get into a local IP while connected via OpenVPN, but it would be pretty slow and after clicking a couple pages, time out. It times out and gives me a network error with my ivms-4500 app and won't let me see live view with my cameras.
I gave up, but recently noticed Russian and Chinese based IP Addresses trying to hack into my NVR through the forwarded port. So want to go back to using OpenVPN.
Tried buying a new Asus 86U router thinking maybe it was my Netgear r7000 implementation of OpenVPN, but I'm having the same issues.
Then came across this post, but it seems like OpenVPN presumably wasn't impacted.
Is anyone have success say on an Android phone connecting using OpenVPN (or OpenVPN for Android) into their home networks? Or has Rogers neutered this ability??
12-01-2018 10:14 AM
12-13-2018 07:39 PM
01-04-2019 09:23 AM
Hi I have the exact same problem with vpn/app not working properly. Can someone please pm & help me with it?
01-04-2019 09:52 AM
01-25-2019 10:31 AM - last edited on 01-25-2019 10:36 AM by RogersTony
I can't view camera through LTE, but WiFi is OK, I am using Sricam app on iPhone 7. I see other people are having problems. Is there a fix that Roger's can do. I have tried everything I can, reinstall about 3 times. Still the loss of connectivity once I am out of wireless range. Very frustrating. Going on holiday soon. Would like to take care of this problem first!
01-26-2019 10:00 AM - edited 01-26-2019 10:01 AM
We appreciate your presence in the Community and congrats on your very first post! 👍
I don't blame you for wanting to tie up any loose ends before you start your vacation, I am the same way! As discussed throughout this thread, there is a known issue with certain apps having trouble connecting via mobile data.
If you have a residential account, we may be able to apply a temporary workaround for you to help with this problem.
If possible, please send us a Private Message to @CommunityHelps and we can have a look to see if your device is eligible for the temporary workaround. For more information on how our Private Messaging system works, please CLICK HERE.
If you have a business account type, please call in to report the issue through your appropriate channel of support.
02-01-2019 05:50 PM
02-02-2019 07:11 PM
Thanks for the method for Android phone. I'm on iPhone so cannot change it to ipv4.
Any workaround for iPhone? Or better yet when is Rogers fixing this?
I'm using nordvpn and on LTE.
Send a PM to @CommunityHelps they were in the past loading an ipv4 only profile for iPhones. I am not sure if they are still doing this, or if it's only for corporate accounts. Also this isn't a Rogers only issue, T-Mobile and other advanced networks that support ipv6 on cellular also experience this. The problem is the app should support both ipv4 and ipv6, but a few older apps haven't been upgraded to support ipv6.