My husband works out of town and he received a message saying his extended converge will be blocked. Now I am at home with a newborn and can't get a hold of my husband because of this !!!! He works in a rogers coverage area, he's gone for weeks at a time so what happens if I have an emerenrgy here or he has one there and I can't contact him because you blocked his extended coverage because your cell towers suck! How's that his fault, he's in YOUR coverage area yet he can't use his phone! We've both called to have this block lifted so he can use his phone, he has a family and a newborn and we can't talk or text I have no idea what's happening with him and he has no idea what's going on here! And you know the repose your agents gave us "Well maybe rogers isn't the company for you and you should switch (and pay $600 to do so). Really Rogers!! That's how you treat your customers by telling them you're not the company for us and to switch? We did switch to your company after years of being with another and this is what kind of service we get. Why should we switch he is in your coverage area, your putting a block on his phone because even though he's where you service it sucks so now we all suffer because of it. Very poor service both with your phones and your "customer service" if you can call it that!
Please contact me to get this resolved, I can't to weeks without talking to my husband not knowing if he's ok , and what if something happens here??
None of your agents seemed to care, maybe whoever is reading this message will.
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I can definitely understand how inconvenient this experience must be for you. Unfortunately, the block cannot be removed, but if your husband is in a Rogers coverage area his device would be able to connect on it's own or the device can manually search for a network to connect to.
It sounds like your husband is working in a Rogers fringe area. The data coverage maps are meant to give a general sense of coverage, but other factors can come into play, weather, data traffic, etc. and sometimes your phone will switch over to Rogers-EXT --
I don't have EXT coverage as my plan is grandfathered -- but know of other Rogers and Fido customers with similar stories.
There is one thing you can try.... the steps will vary depending if you have Android or iPhone.
By default the phone should be set to select the strongest carrier signal it can get --- most of the time it will be Rogers.
But sometimes, it will connect to EXT even when a Rogers signal is present due to various factors.
This can be override,
Goto the Cellular Settings/Cellular Networks on the phone (I'm referring to Android, iPhone will be somewhat different)
Then goto Network Operators.
By default it should be set to "Choose Automatically" but if you go 'Search Networks' it will pull all the networks it can find -- and if Rogers has signal in the area, you can select that and it will force onto Rogers' network and your husband should be able to contact you.
Otherwise, if you cannot find Rogers as a network (not rogers, or rogers ext) then that "trick" won't work for you.
Secondly, there is another option. It is called WiFi Calling -- iPhones and some Android Phones have this enabled. It uses a WiFi network to connect calls and texts -- so if you have a phone capable of this and WiFi at the jobsite, this too might be an option as it doesn't rely on a traditional cellular network.
Hope that helps, if you have any other questions, feel free to reach out, I'll try to help out --
Contact Office of the President to put in a complaint. If Bell/Telus offer better coverage where your husband works (and without even knowing the location, I'll take a fairly confident guess that they do), then get the Office of the Pres agent to waive the early cancellation fees, and switch to a more reliable provider. If native Rogers coverage is poor to non-existent, and they've blocked EXT, there should be no problem getting the cancellation fees dropped.